Niccola P.

Experience

• 

  Bruckner Supply

  Jun 2003 - Aug 2006

  Expeditor

  • Enhanced customer satisfaction and retention through effective order intervention and problem resolution• Managed high-volume, high-value supply delivery concerns for five Fortune 500 corporations including Pfizer, BD• Negotiated and expedited delivery for custom product and essential repairs• Acted as an intermediary between shop floor customers and 300 suppliers

• 

  Gemaire Distributors

  Aug 2006 - Feb 2009

  Special Order Buyer• Contributed to achieving an $80,000 savings goal• Saved $70,000 dollars by optimizing inventory use and re-balancing vendors • Trained new hires and conducted an expediting class for the department• Initiated a recycling program for office toner supplies• Managed special orders for the Texas, Virginia, and Carolina regions• Used line point/order point and EOQ buying methods• Developed company protocol for direct special order training and special order formsPromoted to Position Show less

  • Special Order Buyer

    Mar 2007 - Feb 2009

  • Supply Chain Specialist

    Aug 2006 - Mar 2007
• 

  Aramark Healthcare

  Apr 2009 - Aug 2011

  Administrative Assistant

  • Implemented the Net Menu Program to maintain inventory for hospital dietary department and trained three users • Enhanced client satisfaction and corporate financial reporting by transitioning from reconciliation billing to an exact payment method for the hospital• Facilitated a $500,000 transition to headquarter billing and coordinated financial closings• Served as a liaison between HR and five ARAMARK employees

• 

  WESCO Distribution

  Aug 2011 - Apr 2015

  Expeditor

  • Enhanced customer satisfaction and retention through effective order intervention and problem resolution• Managed high-volume, high-value supply delivery concerns for five Fortune 500 corporations including Pfizer, BD• Negotiated and expedited delivery for custom product and essential repairs• Acted as an intermediary between shop floor customers and 300 suppliers• Supported accounts in both US and Canadian offices

• 

  Tenet Healthcare

  Apr 2015 - Jul 2016

  Plant Operations Coordinator

  • Oversaw compliance directives and audits to ensure adherence to Joint Commission standards • Supported the management of the Comprehensive Emergency Management Plan, ensuring consistent adherences to safety protocols and procedures• Analyzed data for special construction projects and inspection reports to maintain costs and compliance • Assisted in managing audits for Plant Ops, Bio-Med, Security, Transport, and Materials Management

• 

  Boca Raton Regional Hospital

  Aug 2015 - Dec 2015

  Intern

  • Managed compliance projects for the Education Department, ensuring adherence to Joint Commission Standards• Developed educational tools to enhance clinical education through online safety courses• Marketed and fundraised for breast cancer "Go Pink" drives• Designed SimMan courses to train clinical staff on effective use the technology

• 

  Garretson Resolution Group

  Aug 2016 - Dec 2016

  Mass Tort Program Coordinator

  • Ensured client expectations were met by supporting the client service team• Managed components of a Mass Tort program under the Project Manager• Provided project status reports to the Program Manager• Increased report efficiency using LEAN methodology and macro creation

• 

  Sodexo

  Mar 2017 - Jun 2018

  • Conducted daily meal rounds and served as a liaison between nursing and dietary departments for oncology services• Managed patient satisfaction data reporting (qualitative and quantitative) for Levine's Children Hospital using Excel• Analyzed data to implement process improvements• Performed care event investigations• Assisted in training Patient Ambassadors for other Atrium hospitals • Managed components of CaterTrax program under Catering Director for Carolinas Medical Center• Managed inventory Par Levels for 10 Doctor's Lounges• Utilized LEAN methodology for CaterTrax reporting• Handled HR-related tasks for Director and assisted with compliance• Planned and facilitated catering events for the district

  • Patient Ambassador

    Jun 2017 - Jun 2018

  • Senior Administrative Assistant

    Mar 2017 - Jun 2017
• 

  American Red Cross

  May 2018 - May 2019

  Intern

  • Enhanced blood drive participation through SAS data analysis, coordination, and educational outreach• Engaged the community to boost blood donation involvement via public speaking, television appearances and leadership as Events Coordinator for the Charlotte Healthcare Executive Student Organization• Documented personal experience of first blood donation

• 

  Duke University Health System

  Sept 2019 - Sept 2021

  Staff Assistant to the Division Chief of Critical Care Medicine, Anesthesiology Department

  • Managed scheduling for critical care faculty and maintained Chief's calendar• Created and maintained databases for 18 intensivists within the divisional department• Coordinated submission of research papers and grants, leveraging knowledge of IRB processes and marketing strategies with pharmaceutical entities• Provided project coordination and strategic support for departmental research, including the Critical Care and Perioperative Population Health Research unit (CAPER)• Oversaw physician onboarding, reimbursement, and compliance• Coordinated pandemic planning for COVID 19, including ICU backup schedules and PPE training for 285 faculty, residents, and CRNAs• Developed and managed the monthly Critical Care newsletter to enhance physician engagement across four hospitals Show less

• 

  American Red Cross Eastern North Carolina

  Sept 2021 - Nov 2021

  Volunteer Coordinator

  • Remote volunteer screener, utilizing HR skills to strategically place volunteers within ARC's 600+ assignments

• 

  Naviguard

  Nov 2021 - now

  • Conducts quality audits for No Surprises Act (NSA) cases, averaging 28 audits weekly for provider liaisons and advisor cases• Collaborates with Senior Business Analyst to present monthly trend reviews to leadership for advisors• Developed and implemented Quality Superstar and Compassion Awards to acknowledge teammate achievements for leadership • Collaborates with senior analyst and leadership to improve and utilize LEAN methodology for NSA reporting• Designed and delivered a presentation on continuous improvement for teammate training sessions• Supports leadership analysis through participation in special projects • Works with auditors to enhance processes and monitor trends• Contributes articles to the operations newsletter Show less

  • Business Process Analyst

    Nov 2022 - now

  • Operations Coordinator

    Nov 2021 - Nov 2022
• 

  American Red Cross Eastern North Carolina

  Apr 2022 - now

  Special Projects Coordinator

  • Part-time remote volunteer assisting the ARC Regional Chief Operating Officer • Coordinated community assessment model and developed Power Bi dashboards for 21 ARC locations• Supported the coordination of the UNC Kenan-Flagler Business School - Vetter Dean's Fellows Program with ARC (2024-2025)

• 

  Nicki's Nook, LLC. - Ski Suite Investment Property

  Nov 2022 - now

  Owner

  •Manages operations and property management, including emergency response and reporting•Led renovation projects and implemented process improvements