Adam Gabbett

Experience

• 

  Bank of Ireland

  Jan 2008 - now

  • Foreign Exchange Team Lead in largest branch of BOI. Managing team of 6 people in daily running of FX department operations, both cash and commercial.• Managing team performance. Helping staff to identify and maximise any sales leads and referrals. Actively contributing to weekly sales reports.• Responsible for all authorisations on large value international transfers and decisions.• Quarterly reviews with staff to ensure high standards are being achieved.• Responsible for all Trade Finance-Letters of Credit, Bills of Exchange and Cheque Collections.• Responsible for reconciliation of FX accounts.• Dealing with any staff issues/disputes within the team.• Established clear lines of communication with staff to improve performance levels.• Promoting sale referrals from staff to meet branch targets. Show less • Team Leader assistant to a team of nine were the duties included, delegating the work load, annual leave request, dealing with escalated queries/complaints, taking part in managerial meetings.• Monitoring risk, ensuring escalation to management if required • Authorise incoming & outgoing payments and Same Day Money Transfer payments• Reconcile in house accounts• Complete Corporate & Retail customer’s monthly/quarterly/yearly charges• Compile MI for team• Receive and validate Customer instructions ie. Preparing payments for processing by checking funds, signed in accordance with mandate, correct charges are applied and relevant information is on the instruction.• To deal with all queries efficiently.• Accuracy & Speed in keying all payments• Adhere to sox, being compliant with my daily duties • Good Telephone Manner• Work well within the Team• Adhere to Clean Desk Policy, COB and Information Security policies. Ensure that you achieve a PASS rate on all clean desks sweeps• Retrieve all payments via fax and log in a timely manner• Make sure all the details are logged correctly as information is used by management Show less • In December 2010, I was approached by management who were looking for ambitious experienced officials to help with a new project. A massive move to take all paperwork and data duties from branches and bring to a ‘one centre solution, centre of excellence’. Part of an elite team of 8.• After successfully ‘proving the concept’, our small team went on to bring in the entire BOI network of branches data work with staff levels growing to in excess of 150. • Centralised each duty to one team. Personally setting up Payments Postponed, Unpaid in Transit, Fraud Investigation, High Value Transfers (Domestic) and FX cheque collections as teams/sections.• Initial point of contact for executive staff members and senior management regarding changing operational practices, managing generic emails for all incoming queries.• Pro-actively trained and up skilled staff, while working with new systems. Leading large teams of approx. 30 people on daily changing roles. • Consistently ensured a high level of service and compliance in line with audit and branch requirements while under strict deadlines.• Management of revenue on lost opportunities. • Included processing Interpays within cut off times.• Adhering to compliance procedures.• Contacting the customer to confirm the details or to discuss the option for conversion.• liaising with global markets, discuss rates with dealers, and related queries from start to finish and keeping the customer informed and updated of any issues, which may arise. • Spotting opportunities to refer new Business to global markets, maximising conversion opportunities.• Maintaining a high standard of service while adhering to Compliance and Bank Procedures. Show less Baggot St Branch- Process interpays- Negotiating Rates and providing a “win win” situation for the Bank and customer alike- Cheque Collection and Settlement of Cheques- Balance Foreign Exchange accounts- Deal with High value customers in a Commercial Branch with any queries/requests- Initial point of contact for customers regarding any Commercial FX Issues- Providing referrals and acting as the Branch reference point to SBM’s and BM’s so that they could micro manage their customers with FX requirements, which in turn maximised the commission for the PMO- Examining Leakage reports to spot missed opportunities for saving customers money and advising them of the advantages of conversionSpotting opportunities i.e. if a customer is sending Euro to a Currency Country and converting this to gain Income. Show less • FX Cash • Secure Cash• Cash• Customer service• Motivate other staff in sales and services and ensure we provided efficient and friendly service, optimising the bank’s model of “getting it right first time”• I was also given the opportunity to be the Home Insurance Co-ordinator which gave me the opportunity to broaden my knowledge of products and gain experience with the Mortgage advisor which opened my eyes to the sales element. Through motivating the staff and getting friendly competition running in the branch we surpassed our annual target.• Account opening official• Process Interpays• Negotiate Rates and provide a “win win” situation for the Bank and customer alike• Cheque Collection and Settlement of Cheques• Balance Foreign Exchange accounts• Deal with High value customers in a Commercial Branch with any queries/requests• Initial point of contact for customers regarding any Commercial FX Issues• Provide referrals and act as the Branch reference point to SBM’s and BM’s so that they could micro manage their customers with FX requirements, which in turn maximised the commission for the PMO• Examine Leakage reports to spot missed opportunities for saving customers money and advise them of the advantages of conversion Show less

  • Capability Manager

    Mar 2022 - now

  • Customer & Service Manager

    Sept 2019 - Mar 2022

  • Sales and Service Manager

    Mar 2017 - Sept 2019

  • Team Lead

    May 2015 - Mar 2017

  • Group Payments

    Apr 2013 - May 2015

  • Back Office Assistant

    Jan 2011 - Mar 2013

  • Bank Assistant

    Mar 2010 - Dec 2010

  • Bank Assistant

    Jan 2008 - Mar 2010