Chad Essenmacher

Experience

• 

  Essilor

  Aug 2000 - May 2010

  • Directly responsible for Essilor’s frame business channel, vendor management, department operations including full service distribution, customer service, finance functions, quality management system, all inbound/outbound shipments and inventory planning and adherence servicing over 140 Essilor Laboratories of America• Successfully transitioned all facets of business from Minneapolis MN to Columbus OH within six weeks• Initial focus on leadership, development, and documentation of new team members, products, processes and business solutions. Created production program/standards for distribution and CS personnel Show less • Directly responsible for Essilor of America’s Affiliate Sales and Customer Support Team servicing Essilor’s most visible and difficult international and domestic business units controlling product flows, processes, and domestic/export documentation tracking system in a fast paced e-commerce environment• Accountable for Affiliate lens shipment coordination and shipment service level (2007 avg. 99.4%, 12M lenses shipped), relationship services, adherence to sales forecast, new product order coordination/planning, problem resolution, maintenance of master customer and price files and all lens sales and financial transactions• Developed successful customer satisfaction and retention programs while completing foreign culture training• Successfully transitioned department from Dudley, Ma. to Columbus, Oh. within a six week time span Show less

  • Operations Supervisor

    Dec 2007 - May 2010

  • Quality Systems Manager

    Dec 2006 - Dec 2007

  • International Customer Support Manager

    Jul 2004 - Dec 2007

  • Operations Manager

    Aug 2000 - Jul 2004
• 

  L Brands

  Aug 2010 - Feb 2011

  Operations Supervisor

  • Supervised DC production team consisting of regular, seasonal, and temporary employees through peak and non-peak seasons• Led many successful process improvements within short time including picking location realignment, production floor redesign and throughput optimization as well as employee development and satisfaction programs

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  Adena Health System

  Feb 2011 - Dec 2014

  Process Improvement Specialist

  • Implemented labor productivity and accountability processes health system wide (over 200 cost centers) utilizing labor usage metric, benchmarks, data visibility, reporting cadence and role definitions saving $800k first year• Led Adena’s Surgical Process Improvement utilizing Crew Resource Management methods to eradicate wrong site surgeries putting in place process improvements to reduce sentinel events, 100% reduction in wrong site surgeries 3 years running • Revenue Cycle project focusing on clinical documentation and coding improvements able to reduce DNFB by $20M• Formally trained over 150 employees on Yellow Belt tools/concepts and mentored multiple Green Belts• Led Emergency Department Flow (patient, employee, supplies, information) project reducing ED length of stay by 17% while increasing patient satisfaction metrics by 10%• Led system wide documentation control activities • Drove improvements in many areas including OR specimen labeling accuracy, infection reduction on inpatient units, Medical Group coding processes, reduction in denials• Implemented Adena Operating System (annual planning cycle and business plan deployment) and Model Service Line (operational transformation business improvement) • Committee Chair for Crew Resource Management, Documentation Management Team, Clinical Policy and Procedure committee, and sat on Quality Executive Counsel Show less

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  JPMorganChase

  Dec 2014 - Sept 2016

  Vice President Process Improvement

  • Led Chain of Title engagement spanning multiple sites and LOB’s (Custody, Loan Admin., FC, BK, Vendor, Finance, Legal, Risk, Compliance, MIS) streamlining processes realizing $1.1M in annual savings• Led modification related escrow engagement across three LOB’s (CA Op’s, Escrow, UW) reducing turnaround time, eliminating unnecessary work ($261k) and the highest volume CCW route (270k CCW routes) in MB • Led Customer Request Management engagement identifying $500k of savings and implementing new process flow cutting costs by $273k, reducing various cycle times by 22 total days, and eliminating 90k CCW routes• Identified $17M of opportunity and multiple streamlining opportunities in Lien Release discovery engagement Show less

• 

  Huntington National Bank

  Sept 2016 - Nov 2019

  Assistant Vice President Continuous Improvement

  • Facilitated various CI training for over 800 colleagues. Received facilitator survey results averaging 9.6/10• Coached over 400 colleagues ranging from small improvements through Green Belt level projects• Led Special Assets Collections team through HAWC workflow request reduction project reducing 50% of targeted HAWC requests• Owner and creator of CI training modules, departmental reporting and enterprise wide Adoption Assessment survey Show less

• 

  Huntington National Bank

  Jan 2020 - now

  • Created and executedg the value management strategy and structure for CML Digital• Led value management tactical execution pulling value stream teams through the value management process• Creation and execution of Objective and Key Result (OKR) workshops focusing on strategic and tactical OKR creation, OKR definition, OKR measurement, and OKR reporting • Led twice a month business insight reviews with senior leadership. Creation and presentation of process and activity insights, trended data, dashboards, scorecards, etc.• Support stakeholders with process, data, metric, and reporting needs Show less

  • Vice President Segment Risk Manager Sr.

    Jan 2023 - now

  • Assistant Vice President Digital Business Insights Analyst

    Jun 2021 - Jan 2023

  • Assistant Vice President Operational Risk Manager

    Jan 2020 - Jun 2021