Syed Murad Ali

Experience

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  Systems Limited

  Jul 2007 - Jul 2008

  BPO Operator

  Worked as BPO operator (SUPERVISOR) at Systems Limited, having campaign of Mortgage for US based company LENDERS FIRST CHOICE (LFC). Where my responsibilities were:Searching Property related documents online such as GRANT DEED, FEDERAL TAX LIEN.Compiling a comprehensive Preliminary Property Report based on searched documents.Forwarding and reporting the case to the US Authority.

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  Makkays

  Sept 2008 - May 2014

  Worked as Sr. Engineer Enterprise & Communication (Team Lead) at Makkays in its Lahore Branch Office, from Jan 2013 to May 2014 with the following core responsibilities;Provide technical leadership and Expertise in Enterprise & Communication division ProductsPlanning and resource management for projects, Generating Project progress reports and analyzing KPIsTeam coordination, communication and management of all communication & Enterprise projects.Perform/plan/coordinate installation, commissioning activities as per agreed terms & conditions with all stake holders.Primary interface for customer’s all post sales queries. Provide post-sales support to customers related to product features and optimization. Handling complaints/quires, efficiently diagnose and to resolve them in the shortest possible time. (remote & onsite)Coordinate with manufacturer/supplier for the product reported issues and escalation of CSRs. Provide technical input on solution designing to PMD.Customer meeting to plan/analyze/root out the possible bottle nags in project implementations.Execute and monitor the activities of sub-con projects.Managing team members, necessary information sharing and technical skill/knowledge improvement of the teams and tracking logs of the activities.Take part in internal pre-bid meetings to provide technical insight on implementations / executions for TK projects for planning and costing.Pre/post meetings for planning/sorting of business trips for on-going projects. Show less Worked as Sr. PreSale Engineer at Makkays in its Lahore Branch Office, from Jan 2010 to Dec 2012 with the following core responsibilities; with the following core responsibilities;Provide technical leadership and Expertise in Enterprise ProductsPrepare service design specifications and conduct technical presentationsManage and contribute technical responses to RFPsPlan and Conduct Product demo to clientsContribute to regional performance targetsDeal directly with client's engineering, IT and Technical departmentMaintain strong communication with clients to generate future opportunitiesSupport Sales Teams during all phases of the Sales ProcessDevelopment of Technical and Commercial Proposals Show less Worked as Communication Engineer at Makkays in its Lahore Branch Office, from Sep 2008 to Dec 2010 with the following core responsibilities;Commissioning and Integration of all the ICT portfolio products (FTTx solutions/Data Com/Distribution and Access layer/Fixed Networks/SDH & PDH/WiMAX Architecture/Wireless (LOS solutions) Generating Project progress reports and analyzing KPIsIdentified causes of problem during implementation and made recommendations about the orientation changes, etcPlanning and resource management for projects implementation Manufacturer coordination on Product/Technology related issuesManaged and maintained the network infrastructure at Lahore Branch office Show less

  • Sr. Engineer Enterprise & Communication (Team Lead)

    Jan 2013 - May 2014

  • Sr. Presale Engineer

    Jan 2010 - Dec 2012

  • Communication Engineer

    Sept 2008 - Dec 2010
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  PTCL

  May 2014 - Dec 2015

  Manager Presale Corporate

  Working as Manager Presale (Central Region) at PTCL Corporate Office Lahore with following responsibilitiesWork with the sales team to support the sales cycle for the opportunity from a technical perspectiveAdapt or create customer-facing materials for various stages of the presales process – presentations, technical information notes, deployment/solution architectures, etc.Own the PTCL proposal preparation process for each specific opportunity that he/she works on, including being the primary owner and creator of every proposal or response to RFx (e.g., RFI/RFP/RFQ, etc.) or tenderDesign Assist Workable and optimized Solutions for the corporate customers and ensuring the timely delivery of Corporate Business Proposals. Ensure a smooth handoff to the posts-sales stage for a successful deal via a Statement of Work (SOW) and internal discussions, as well as through participation with customer stakeholders and smooth project delivery and service management teams. Collaborate with corporate product development team to ensure field readiness and effective roll-out of new products and modules. Document and communicate product feedback and new requirements from the field.Liaising with PTCL vendors for designing customize solution as per Sales & Customer needs and negotiating commercial agreements with vendors and suppliers.Products & Solution Evaluation in order to Select and sign a partnership with the Suppliers. Show less

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  Punjab Safe Cities Authority

  Dec 2015 - Feb 2018

  Working as Chief Monitoring & Evaluation (Additional Charge) at Punjab Safe Cities Authority (PSCA) with following responsibilities• Quality Assurance of Bidding documents for PPIC3 MRSBFG Safe City Project• Leading the team of Engineers responsible for Technical Evaluation• Leading the team to perform Digital Security Surveillance audit for all the key infrastructure of Government.• Leading the team to perform survey, prepare specifications, performed technical evaluation for all the digital security surveillance equipment of Punjab Police.• Supporting Legal and financial consultants in finalizing contract and related matters. Show less Worked as Deputy Director Communications at Punjab Safe Cities Authority PSCA in PPIC3 Lahore project from December 2015 to February 2018 with the following core responsibilities• Working with technical consultants to develop the requirements (RFP) for the network infrastructure and LTE-A Network for PPIC3 Lahore.• Response to the clarification requests raised by the Bidders during bidding process.• Evaluation of technical solutions/bids submit by the Bidders for PPIC3 Lahore project with technical consultants. • Performing Due Diligence in China for the evaluation of successful bidder.• Provided detail information and support to the Grievance Redressed Committee. • Preparing detailed design document in coordination with consultant• Performing Factory Acceptance Tests (FAT) for the network and LTE-A products in China.• Ensuring that the Core, Distribution, Access and LTE backhaul Network solutions submitted by the Bidder's is aligned with the PPIC3 requirements.• Designing and implementing network configurations, network architecture (including hardware and software technology, node locations, and integration of technologies), data service requirements and network signaling protocols.• Monitoring network and LTE-A performance and performing necessary network and server maintenance and upgrades.• Conducting Interview and selection of Technical staff (AMs & above).• Maintaining the confidentiality of sensitive data. Show less

  • Chief Monitoring & Evaluation (Additional Charge)

    Aug 2017 - Feb 2018

  • Deputy Director Communications

    Dec 2015 - Feb 2018
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  Punjab Safe Cities Authority (PSCA)

  Feb 2018 - now

  Chief Project Management Officer

  Working as Chief Project Management Officer (CPMO) and Deputy Project Director (DPD) at Punjab Safe Cities Authority (PSCA) Lahore with the following core responsibilities• As deputy of the Project director, assist the Project director to get the PPIC3 Lahore project worth minimum 150 million USD executed within the approved resources and agreed timelines• Supervise the designing, implementation of supply, installation, testing, commissioning, training, maintenance & support of citywide command and control systems through experts.• Ensure the establishment of all the services related to Punjab Police Integrated Command, Control and Communication Centre (PPIC3) in the form of Video surveillance, Integrated data & voice communication platform for telephone and radio communications (LTE-A), Traffic management (ANPR, ITMS, E-Ticketing, VMS etc.), Call Centre, Response management through dispatch system GPS-enabled vehicles, Automatic Vehicle Location System, Data center and disaster recovery center, Optical Fiber Network for provision of redundant connectivity links.• Ensure the provision of technical capability to provide support and maintenance for all the IC3 technologies• Work with the technical staff and consultants to ensure that The Network Operation Centre (NOC) is providing a centralized, enterprise-wide service to manage the IT systems deployed at the PPIC3 and across the Punjab.• Report any violation of SOPs/Rules/Laws to Chief Operating Officer and activate accountability mechanism• Identify risks, mitigation plans, technical review and budget strategies;• Develops project plans that are practical and of appropriate scope, and includes identification of stakeholders, assessment of resource needs, risk assessment and implementation timelines for PPIC3 Centers Project.• Undertake project monitoring activities and prepare results based on regular reports and briefs; Show less