Nigar Sultanova, SHRM-CP

Experience

• 

  Azercell Telecom LLC

  Jun 2018 - Jan 2024

  – Answering and registering susbcribers' written requests according to the requirements;– Controlling information related to "Azercell Telecom" LLC in Social Media channels;– Preparing response letters for official e-mail channels.– Mentoring new employees by providing necessary information about rules and guidelines for Online Customer Support unit;– Being responsible for overall Online Support during the night and some day-shifts handling requests in 3 languages (Social Media, Chat, E-mail, etc.). Show less

  • Performance, Total Reward & Registration Section Specialist

    Jun 2023 - Jan 2024

  • Performance, Total Reward & Registration Section Junior Specialist

    May 2022 - Jun 2023

  • Talent Management & Business Partnering Section Intern

    Dec 2021 - May 2022

  • Social Media & Online Customer Support Representative

    Nov 2019 - May 2022

  • Call Center Representative

    Jun 2018 - Nov 2019
• 

  METAK Company

  Jan 2024 - Sept 2024

  Compensation and Benefits Leading Specialist

  – Regular analysis and calculation of KPIs;– Introduction of a new Performance Management System;– Prepare the staffing schedule for all employees;– Producing corresponding reports regarding responsible working areas;– Administer medical and life insurance programs and handling employees’ requests;– Processing vacation orders and applications.

• 

  Azercell Telecom LLC

  Oct 2024 - now

  Performance, Total Reward & Registration Section Specialist

  – Preparation of orders on labor relations regulation (new hire, termination, position change, vacation, structural change);– Providing employees with statements from workplace;– Producing corresponding reports regarding responsible working areas;– Proper updating of all changes in the relevant registration systems;– Collecting data on company's military responsible employees and working on relevant reports on this topic.