Linda Calbick

Experience

• 

  Waste Management

  Apr 1987 - Sept 1990

  Dispatcher

  Within my role as a Dispatcher, I was responsible for the communication of personnel responsible for receiving and transferring waste disposal.

• 

  ICBC (Insurance Corporation of British Columbia)

  Oct 1990 - now

  Manage a unit of 7 adjusting staff in the investigation, evaluation, negotiation, and settlement of medium complexity injury claims. Provide day to day support, motivate and develop employees, ensure established principles and standard practices are followed; drive unit results with a focus on risk management, financial management of reserves and authority limits, quality outcomes, and customer return to function and positive customer experiences.• Provide leadership and technical direction to adjusters within the area of tort and accident benefit claims. • Investigate, assess risks, and provide direction on protecting the Corporation’s rights of recovery on tort claims.• Provide strong leadership and maintaining standards of performance of the team by delivering on customer service, quality assurance, and productivity.• Oversee mediations my team of adjusters are involved in.• Developed, implemented, and delivered provincially various presentations to provide best practices for injury staff with managing service providers. Show less Led team of 4 staff; ensured support to various functional areas through staff cross training.• Developed and recruited staff for the newly created Claims Supplier Program Coordinator roles. • Supported the transformation and improvement of Vendor Governance with the development and implementation of policies and procedures.• Implemented and managed vendor programs for claims medical and investigative partners; ensured compliance to contracts.• Created and implemented a supplier application process identifying and implementing efficiencies and setting minimum requirements. This included rewrites to Stakeholder page on icbc.com.• Responded to queries from other provincial and inter-provincial insurers. (WorkSafeBC, SGI, MPI, Ministry of Health, and HMEDA equipment suppliers)• Managed Ministry of Health stakeholder relationship and reconciliation for health care services. • Led extensive revision of specific service provider performance standards; created a more robust governance structure, opportunities for service and financial efficiencies, introduced prescriptive reporting templates, and standardized invoicing templates to support data analytics. • Provided regulatory response to ICBC’s Revenue Requirements Application. Show less • Participated in developing, implementing and communicating consistent best practices for early return to function and vocational intervention using a proactive, streamlined interdisciplinary and triage approach.• Maintained business relationships with a variety of stakeholders and business partners to support the improvements in service delivery to all injured BC motorists.• Participated in the development of formalized agreements with various Healthcare Stakeholders.• Involved as business lead for various procurement processes.• Stakeholder liaison and technical subject matter expert to ICBC’s healthcare and investigative stakeholders providing guidance and support to the claims division; served as a Business lead for 9+ committees.• Provided business and vendor management (conduct) to improve the customer experience and control bodily injury claims costs.• Managed stakeholder agreements for health care, recovery and investigative partner agreements • Instructed Auto Insurance and Broker Essentials for the Insurance Institute of BC. (5 years)• Developed and led the creation of Accident Benefit section of the Employee Essentials site as part of knowledge management.• Served as a “Subject Matter Expert”; developed with a team 2 part 7 future state training modules; instructed Part 7 training to Claims current and new staff; provided updates to the procedures manual. Show less • Coordinated, monitored, and evaluated the development and implementation of cost effective rehabilitation plans for customers with long term catastrophic injuries.• Conducted detailed customer assessments, documented findings, and developed rehabilitation plans. Investigated customer needs and approved funds for medical and rehabilitation services and equipment. Evaluated and monitored program goals and progress and redefined rehabilitation strategies.• Contracted, monitored, and terminated services of consultants and recovery partners.• Determined Accident Benefit Coverage and entitlements.• Served as a Technical resource to claims management and staff in analyzing and determining appropriate next steps on complex claims.• Represent the department on various internal committees. Networked with members of the medical, vocational, and legal communities, advocacy groups, and community recovery partners. Show less

  • Manager (M), Claims Services/ Manager (UR) Injury Services (4 month role)

    Jan 2017 - now

  • Manager, Vendor Governance

    Feb 2016 - Dec 2016

  • Stakeholder Manager

    May 2011 - Feb 2016

  • Recovery Services/Rehabilitation Coordinator

    Oct 1999 - Apr 2011

  • Various Roles: Claims Representative, Claims Adjuster, Bodily Injury Adjuster, Litigation Adjuster

    Oct 1990 - Oct 1999