CH James Wilson, MBA, MHC

Experience

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  Advance Auto Parts

  Apr 1997 - Sept 2010

  • Managed company office procedures by compiling, copying, sorting, and filing records of office activities, business transactions, and other activities• Performed difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. Identified staff vacancies and recruited, interviewed, and selected applicants• Prepared, approved, and maintained employment records related to events, such as hiring, resignation, termination, leaves, transfers, and promotions, using human resources management system software• Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities• Hired employees and processed hiring-related paperwork • Selected qualified job applicants or made hiring recommendations when appropriate• Scheduled and conducted new employee orientations and exit surveys• Developed and maintained an applicant pool for professional positions • Consistently surpassed sales quotas in retail auto parts by more than 15 percent• Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement. Determined areas needing cost reduction and program improvement and formulates pricing policies on merchandise according to profitability requirements• Resolved customer's complaints and answered questions regarding company and manufacturer policies, procedures, and warranties• Opened and closed cash registers, performed tasks such as counting money, separating charge slips, balancing cash drawers, and making deposits• Oversaw inventory controls accuracy by utilizing cycle counts, back stocks, plan-o-grams, callbacks and overstocks• Enforced safety, health, and security rules and ensured the store was operating within all applicable Federal, State, and local laws Show less • While maintaining full time in the military also managed eight employees in their work responsibilities.• Provided customer service by greeting and assisting customers and by answering questions regarding project details.• Monitored sales activities to ensure that customers received satisfactory service and consistently surpassed sales quotas in retail auto parts by more than fifteen percent.• Maintained knowledge of current sales and promotions.• Directed and supervised work assignments and submitted performance and discipline evaluations for a four-member shift to the store manager.• Resolved customer complaints and answered customer’s questions regarding store and manufacturer policies and procedures.• Opened and closed cash registers, performing tasks such as counting money, separating charge slips balancing cash drawers, and making deposits.• Performed additional activities, such as cleaning and organizing shelves and displays and selling merchandise and enforced safety, health and security rules. Show less

  • General Manager

    Feb 2009 - Sept 2010

  • Part Time Assistant Manager

    Apr 1997 - Feb 2009
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  United States Marine Corps, MCRS Richmond

  May 2004 - Aug 2008

  Administrative Chief

  • Served as office manager and provided clerical and administrative support in ensuring Directorate’s missions and functions were accomplished. Received visitors, answered telephones, directed calls, and took messages when appropriate. Attended meetings and conferences to record commitments and developments. Able to communicate effectively in diverse and austere environments• Developed internal controls and administrative policies and procedures to meet office needs. Established, maintained control, and followed-up to ensure timely accomplishment, distribution, submission and review of correspondence, reports and other documents• Supervised the administration of standard operating procedures, reports, and other required matters and corrected errors when necessary. Typed letters, memorandum, and other correspondence from written drafts. Set up proper format assuring accuracy of punctuation, paragraphing, spelling, and syllabication. Maintained reference files of frequently consulted regulations, directives, policies, rosters, and other material including correspondence files• Utilized an automated database to maintain, update, and retrieve information on personnel in accordance with applicable regulations, policies, and guidelines. Proficient in Microsoft Word, Excel, Access, Power Point, and Defense Travel System (DTS)• Ensured the accuracy of employees pay and entitlements to include leave, housing allowance, rations, and travel expenses. Worked independently and advised staff of requirements and benefits for Serviceman’s Group Life Insurance, Survivor Benefit Plan, Veteran’s Groups Life Insurance, Death Gratuity and other benefits • Applied judgment in interpreting & adapting administrative regulations, policies, and procedures to specific cases. Provided employees with guidance in handling difficult and complex problems, and assisted with resolving complaints and disputes • Utilized a secret clearance for handling of classified government documents Show less

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  Where Ya Off To

  Aug 2007 - now

  • Chaplain

    Jun 2023 - now

  • Mental Health Coach

    Mar 2022 - now

  • Life Coach

    Mar 2022 - now

  • Leadership Consultant

    Aug 2007 - now
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  US Army

  Sept 2010 - Nov 2023

  •Serves as HR (Military) Quality Assurance Evaluator for a wide variety of military HR areas to ensure contract adherence and providing technical advice and guidance in the strength management, personnel readiness, retention, awards, in/out processing, separations, retirements, and ID/CAC programs •Confers with management in developing and implementing military HR policies and procedures•Conducts on-site visits for quality assurance surveillance of the performance of HR (Military) contractual duties and tasks and provides guidance and assistance when appropriate•Documents findings and recommends appropriate course of action on Performance Work Standards•Interprets and explains HR policies, procedures, laws, standards, and regulations•Develops production work statements and reviews regulations, SOPs, and contracts•Performs mathematical analysis of various aspects of contract performance and develops input to the designated Contracting Officer Representative•Prepares reports and briefings of activities, evaluations, recommendations, and decisions for review of the Directorate•Maintains current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA). Advises managers on organizational policy matters, such as equal employment opportunity and sexual harassment, and recommends changes when necessary•Provide employee instruction and training for compliance of Federal, State and local regulations and related topics, policies, and procedures•Able to communicate effectively in diverse and austere environments, both orally and in writing•Verifies that all DHR and regulatory policies, procedures, and training have been documented, implemented, and communicated•Reads and responds to routine and technical correspondence and consults with parties to clarify areas of misunderstanding. Acts as an arbitrator in disputes of contractor performance to determine requirements are met Show less • Serves as the installation postal officer ensuring postal and message services meet the needs of the installation and comply with legal and regulatory requirements of Army, USPS, and DoD• Analyzes the effectiveness of postal and messenger services provided and develops new policies to increase efficiencies within the department• Serves in liaison capacity between installation commander and the USPS to coordinate any postal matters. Represents installation commander in negotiating changes in postal service agreements• Develops mail routing systems for use by civilian post office for processing mail• Studies and evaluates USPS, Army Postal regulations and new policies and procedures from higher headquarters in order to determine impact on existing operations. Initiates actions to ensure compliance• Establishes installation standing operating procedures for postal service, messenger service, mail control, and distribution in support of unit mail rooms and organizational activities• Develops formal and informal instructional materials and devises training aids for use in conducting training as a result of continuous analysis• Investigates complaints of inadequate mail service and initiates actions to improve service when justified• Manages the postal funds expenditures of the installation and designs program and methods to reduce the overall cost whenever possible, consistent with security and required delivery dates• Maintains daily accountability of postage funds and expenditures and prepares monthly/quarterly reports by organization for dissemination• Develops surveillance techniques and procedures to use in inspecting the operation of functions under contract to determine efficiency and effectiveness• Ensures evaluation methods provide systematic and equitable review appropriate to the service; includes methods for determining acceptability/non-acceptability of performance Show less

  • Human Resources Specialist (Military) - Retired

    Oct 2014 - Nov 2023

  • Administrative Program Manager

    Sept 2010 - Sept 2014
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  Ironbridge Baptist Church

  Jul 2018 - Jun 2019

  Youth Pastor
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  Hopewell Township Fire District No. 1

  May 2024 - now

  Chaplain