David Mossop, B. Com, PMP, ITIL

Experience

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  Ainsworth Inc.

  Dec 2001 - Jul 2004

  Operations Manager, IT Services

  Managed a team of project managers, coordinators, and technical staff, including professional development and performance management. Managed outsourced IT systems for public and private sector clients. Managed small to medium sized projects. Managed the expenses on the P&L for the IT Services division.

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  Cancer Care Ontario - WTIS Expansion

  Oct 2004 - Jun 2008

  Managed all project reporting. Managed the in-house development and implementation of a CRM and project status reporting application used to manage information for more than 70 hospitals. Performed all aspects of project management for an agile run project. Designed, developed, implemented, and transitioned IT service management processes and functions (Service Desk, Problem Management, Change Management) ,based on the ITIL framework, to support new clinical application services for more than 2000 end users across Ontario. Participated in procurement management, including the RFP process. Maintained an LMS and delivered training to clinicians and administrative support staff across the province. Defined requirements for IT service management processes and functions (Service Desk, Problem Management, Change Management) based on the ITIL framework to support the implementation of a clinical application.

  • Project Manager - Knowledge Management and Reporting (contract)

    Jul 2007 - Jun 2008

  • Sr. Business Analyst (contract)

    Jul 2006 - Jun 2007

  • Sr. Business Analyst (contract)

    Oct 2004 - Jun 2006
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  I3e solutions inc.

  Jul 2006 - Dec 2019

  Business and Technology Consultant (self-employed)

  Business and technology problem solver and solution provider. Actively manage a personal and business investment portfolio, including real estate and crypto investing. Perform day-to-day accounting activities. Currently designing a universal health record on the blockchain.

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  EHealth Ontario

  Oct 2008 - Nov 2009

  Implementation Lead / Sr. Business Analyst (contract)

  Led business transformation activities; business process re-design, configuration management, training and communications plan development for a pan-Canadian health care system implementation Performed stakeholder and vendor management. Performed project integration management and human resource management. Managed the project schedule.

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  CCIM

  Dec 2009 - Nov 2010

  Project Lead (contract)

  Manage multiple projects in the CCIM portfolio of long-term care homes (LTCH) and community support services (CSS) projects. Performed vendor management. Developed a regional implementation model and transformation plan. Performed stakeholder management. Developed an evidence-based solution for the LTCH sector and medication management.

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  Pan-Canadian Oncology Drug Review

  Jan 2011 - Jun 2011

  Sr. Business Process Analyst (contract)

  Defined and documented the oncology drug review process and procedures. Performed stakeholder management activities. Participated in collaborative group solicitation activities aimed at gathering requirements and communicating outcomes.

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  Shoppers Drug Mart

  Jan 2011 - Jan 2012

  Project Manager / Sr. Business Analyst (contract)

  Performed requirements management activities in the definition of a universal customer ID that will integrate internal customers with their external health records. Defined scope. Performed stakeholder and vendor management. Managed the schedule for a waterfall project.

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  Manulife Financial

  Feb 2012 - Jan 2013

  IT Service Management Consultant (contract)

  Designed a global IT Governance strategy and plan based on COBIT 4 framework. Managed vendor in the delivery of ITAM and Configuration Management processes. Documented processes and customer services. Managed the project schedule for the aforementioned activities for a waterfall run project.

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  TELUS

  May 2013 - Jun 2018

  Contractor

  Performed project management, business analysis, and system integration testing on a SCRUM project. Prepared documentation including; test strategy, test plan, business and testing use cases, and project schedule. Coordinated risk identification sessions, identified risk mitigation strategies, and managed the risk log. Automated testing using HPQC with UFT. Aligned testing with business requirements and organizational goals.