SHILPI KHANUJA

Experience

• 

  Flabus Suppliers Pvt Ltd

  Jan 2006 - now

  Managing Director

  I am the Director of Flabus Suppliers Pvt Ltd, a leading supplier of prime /repro plastic raw materials.Our materials are procured from Indian Oil Corp Limited /Haldia Petrochemicals Limited / Reliance Industries Limited/ ONGC Limited / Gail India Limited/ BCPL as regards to Domestic Supplies as well as we procure material from overseas also to serve our client requirements.We as a Company are driven to continuously improve our product offering / product pricing /timely product delivery thereby leading to Customer services/Customer satisfaction and Customer retention.I am a motivated, dynamic and hard-working individual with a diverse work experience. During the vast working experience of 13 years I have proven the ability of leadership and proven the capacity to work independently or as part of a team. I have developed professional customer service skills, analytical and problem solving skills. Result Oriented and highly engaged Marketing Manager and Customer Service Leader with a demonstrated history of working in all aspects of marketing. I believe in building relationships and partnerships to aid company in its Corporate strategy. Also have been deeply involved in Talent Management and Leadership Development, Employee Engagement, Succession Planning and Performance Management.Known for maintaining an aggressive focus on process improvement , which exceeds client expectations and provides notable service value to the customer. Exceptional team-based management style and excellent interpersonal/communication skills. Skilled in building a vision and marketing strategies for sales success and executing strategies that generate quantifiable results.Specialities:Client Relationship Management.Service Level Management.Process Improvement and Innovation.Customer Service Administration.Team Training and Mentoring.Client and Stakeholder Relation.Change Management and Problem Management. Show less