Jonathan P. Juan

Experience

• 

  Sykes Philippines

  Jun 2006 - Jun 2008

  Technical Support Professional

  * Diagnose and troubleshoot software and hardware problems and help customers install applications and programs. * Responsible in solving network issues, configuring systems and using remote desktop connections and phone to provide immediate support.

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  Commodore Contracting

  Mar 2008 - Aug 2008

  Site IT Administrator

  * Install software, maintain and introduce training as needed.* Manage, maintain and update onsite and customer site copiers, printers and scanners.* Maintain all local software and hardware licensing.* Maintain server, upgrade, secure, system backups.* Recommend software and hardware solutions comprising of upgrades and new acquisitions.

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  Al Habtoor Group

  Aug 2008 - now

  I.T Assistant Manager

  • Provided end user support including Sr. Management with applications and general computer issues and assisting Sr. Manager on day to day tasks.• Administer and Manage office365 mail systems. Includes user creation, license assignments and monitor • Maintain and troubleshoot different Windows servers such as Active Directories, Azure, Antivirus server and etc.• Installs, maintains, configures and troubleshoots the telecommunication infrastructure, IP Telephone Mitel System and Avaya System • Handles updated license and Annual Maintenance Contract• Gathering quotations for Hardware/software requirements, also tracking the status of the delivery • Knowledge in Oracle system, client installation and functionality Show less