Peter Burkitt

Experience

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  Kennametal UK LTD

  Jan 1989 - Jan 2000

  Computer Operator

  Updating sales and financial reports daily/monthly Daily and monthly processing of files from the USA including daily/weekly/monthly tape backups:PC trouble shooting logging fault calls with outside companies on the Companies helpdesk databaseInstallation of new hardware/software on the company network

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  First choice Computers Wolverhampton

  Oct 2000 - Oct 2001

  Computer Consultant Engineer

  Onsite Engineering fixing Hardware problems including PCs, Servers and printers Software updates and network SupportConducting and Compiling Computer Auditing The design and consultancy for major installations including networking and server installation

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  Npower

  Jan 2001 - Jan 2005

  Customer Services Advisor

  Closing down electricity accounts for customers leaving npower Answering telephone queries for customers and other npower departments.Compiling KPI statistics, staff attrition and Daily backlog statistics

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  RWE npower

  Mar 2005 - Jul 2014

  Trainer

  Designing Training solutions for customers for a busy work area that specialised in customer service using where he can accelerated learning techniques.Delivery of class room training for both process and classroom training. Designed and developed e learning programmes for npower people using uperform.Conducted Consultation meetings with Business leads to document their requirements.Conducted Learning Needs Analysis and complied the exact findings/recommendations based on the analyses Compiled Training Contracts for agreement with business stakeholdersCompiled Level 2 Evaluation reports based on the results of the learning events Conducted 6 week reviews and wrote level 3 Evaluation reports to assess the success of the learning events based on Kirkpatrick’s Evaluation model.Provided coaching and feedback to learners during training and as part of their personal development plan using Whitmore’s coaching methodology.Put development steps in place where a shortfall in performance was identified during classroom training.Monitored performance against agreed milestones set by the stakeholders.Shared new knowledge and expertise with peers and direct reportsInvolved with the recruitment of new team members through Assessment Centres Show less

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  The Midcounties Co-operative

  Jul 2014 - Nov 2014

  Technical Trainer

  Designed Training Solutions for internal customers for Industry Queries using an Oracle based CC&B system.Conducted Navigation and fundamentals training to the whole of Cooperative EnergyDesigned work simulations packaged using a UPK e-learning systemCompleted Workbooks,Lesson Plans in readiness for conversion trainingConducted Focus group meetings to make sure all work requirements were met prior to training commencing.Conducted TNA exercises with existing users to understand their process and to tailor the training where necessary in preparation for the new system. Show less

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  HomeServe

  Mar 2015 - Dec 2015

  UPK Developer

  Recruited as a UPK E-learning Developer on temporary contract. Developing Oracle's Utility Productivity kit as part of the company's migration to Hyperion. This included designing e learning packages based on real life scenarios using Hyperion and Smart View incorporating design, story boarding and consulting with business leads before publishing e-learning modules to SharePoint so that new employees and existing employees could learn the Hyperion system.Helped implement JIRA a Management Project tool to log Issues, this included Training/Coaching of Staff Within the Walsall Branch and from Preston and India Using Microsoft Lync .I have recently written Training Material and E Learning packages in the use of Oracle's OBIEE producing Analysis and Dashboards in readiness for the switch over to OBIEE for the Business Intelligence Department Show less

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  Asda

  Mar 2016 - Jan 2017

  Sales Assistant
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  Cornwall Hospice Care

  Jan 2017 - Nov 2017

  Distribution Assistant
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  Black Pearl Entertainment

  Oct 2017 - now

  Captain Jack Sparrow Inpersonator

  Guitar teacher and Pirate Entertainer.I provide guitar tuition in cornwall as well as on skype should you require it. I will make you experience an enjoyable one as my methods of teaching are different to most teachers.I am also a Pirate Entertainer I can appear at your corporate event, Party or event or presentation of awards, laughs and Pirate skulduggery are bonuses that come for free. I am also a children's entertainer and can provide you with a tailor made pirate party should you so wish. Make an accord with me if you should so wish and remember stick to the code Show less