Jean-Jacques Yonnet

Experience

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  Hotel Prince de Galles,Paris

  Jan 1992 - Jan 1993

  Night concierge
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  The Ritz-Carlton, Boston

  Jan 1992 - Jan 1994

  Concierge
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  Four Seasons Hotel George V, Paris

  Jan 2001 - Jan 2003

  Assistant Head Concierge
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  Four Seasons Resort Provence

  Nov 2003 - Dec 2012

  Head Concierge

  Hotel opening: hiring and training of the Concierge staff, creation of the support for the working procedures, selection of providers, creation of supports for correspondance, promotional and working documents.

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  Les Clefs d'Or Cote d'Azur and Monaco

  Jan 2007 - Jan 2010

  Vice President
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  Les Clefs d'Or Cote d'Azur et Monaco

  Mar 2010 - Mar 2013

  President

  Representative of the National Bureau in the region "Côte d'Azur & Monaco".Ambassador of the Association within the Tourism Industry.Animation of workshops and organization of professional conferences for the "Clefs d'Or" members.

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  Terre Blanche Hôtel & Spa

  Dec 2012 - Feb 2015

  Head Concierge & Front Office Manager

  Within the transition of Management due to the change of branding of the Hotel, I increasinlgly took the responsability of Front Desk, switchboard, bellstaff, boutique and Kids club. Responsabilities include:Guest Relations Manager: welcome guests and VIPs, coordinate customers and staff relationsReferee to Department Heads at Terre Blanche for « Leading Hotels of the World /LQA » criterias of quality (training, control and follow up of performances)Supervision of Concierge Department (Doorman, Bellman, Lastman), Reception and SwitchboardControl and liaise with Account Manager Kids Club (+/- 50 children per day in high season): program of activities, security procedures,Budget for Front of the House department (35 employees)Staff recruitment and training (35 employees)Boutique / Gift shop: development of references, launch of « Terre Blanche » branding, contracts with providersRental of showcases Visit and promotion of plots of land at « Terre Blanche » (Real Estate)Manager on Duty: representing the Owner and/or the General Management Show less

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  F & B Services

  Jul 2015 - Oct 2016

  Management Trainee

  Task force for F&B Management in various outlets.I join the management teams as a "Consultant" for miscellaneous inputs (finance, training, marketing).

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  Hotel industry

  Nov 2015 - Oct 2016

  Preparing the next challenge...
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  Yonnet Formations

  Apr 2016 - now

  Coaching, Training & Consulting expertise:- Corporate Coaching for individuals or groups- Change Management- Training for Front-line staff and Management- Corporate Culture- Mastermind GroupsYou want to empower your Team, Enchant your company and boost your business ?GOOD! We develop your Talents for this great project! - Consultant pour Hotels and Resorts - Trainer for Hospitality (Front Office, Guest Service, Management)- Master Coach (project, change management)

  • Développeur de Talents

    Jan 2017 - now

  • Coach, Trainer & Advisor

    Apr 2016 - Dec 2018
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  JMB FORMATION Sophia Antipolis

  Sept 2017 - now

  Consultant

  My range of expertise includes Hospitality, Notion of Service and Cultural Diversity.

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  1001TALENTS - SEARCH - 猎头和招聘咨询所 - CONSULTING - OUTSOURCING -

  Oct 2018 - now

  Executive Search Consultant

  Expert in the Field for Human Ressources Search: Hotel, Restaurant, Concierge.

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  FORMASTERS

  Aug 2023 - now

  Co-fondateur

  FORMASTERS est une association de formateurs professionnels qui a pour objet la mise en relation des différents acteurs de la formation professionnelle par :- L’organisation d’ateliers thématiques;- L’organisation d’événements ;- L’animation d’un réseau ;- L’intermédiation entre les organismes de formation, les formateurs et les apprenants.FORMASTERS est une association de formateurs professionnels qui a pour objet la mise en relation des différents acteurs de la formation professionnelle par : - L’organisation d’ateliers thématiques; - L’organisation d’événements ; - L’animation d’un réseau ; - L’intermédiation entre les organismes de formation, les formateurs et les apprenants.Compétences : Gestion d’association à but non lucratif · Création d’ateliers · Organisation d’événements · Établir des relations · Veille réglementaire Show less