Aliani Abdullah

Experience

• 

  SIAGA Informatics Sdn Bhd

  Apr 2016 - Jul 2017

  Forensic Analyst cum Support Maintenance

  • Responsible in support and maintenance of 40 plus digital forensics tool in customer site while training the end user to use it for day-to-day operation. • Assist the end user in handling uncountable digital forensics cases by receiving, labeling, and analyzing digital forensics evidence while maintaining the chain of custody. • Develop SAT and UAT documents for digital forensics tools.• Experience in troubleshooting computers and smartphones.• Provide documentation and reporting related to digital forensics cases and other related matters.• Involved in end-to-end process for Request for Proposals (RFP). Main task is to prioritize on acquisition of product details, related brochures and communicate with the vendor for price quotes. Tunjukkan kurang

• 

  LifeTech Group

  Jan 2017 - Jan 2019

  Security Operations Center Analyst (SOC)

  • Empowering and utilize the skills on several tools such as IBM QRadar (SIEM), IBM X-Force Exchange, and Qualys.• Monitor the traffic log and offenses that flows in IBM QRadar (SIEM) system.• Conduct vulnerability scanning using Qualys into clients internal network and produce report.• Offences referred by using the IBM X-Force to categorize either the offence is safe or risky.• Recognize problems within systems by identifying uncharacteristic activity such as IPS, Malware, Botnet, and other threats.• Update the recommendation step for user to overcome the threats or attacks.• Stay update with the latest advisories or Common Vulnerabilities and Exposures (CVE) with solutions.• Assess current situations with the network security and carry out audits.• Implement improvements where needed and keep the users informed by completing performance reports on a regular basis to communicate the status of the system security.• Report to the Manager of SOC.• Working in shift period of 12 hours a day. Tunjukkan kurang

• 

  HCLTech

  Sept 2019 - Jul 2021

  Analyst, Identity and Access Management (IAM)

  • Based at Standard Chartered Global Business Services, Malaysia.• Troubleshoot access issue with peers and work with other product line when necessary to resolve ID management.• Manage and monitor system associated to Identity and Access Management (IAM) solutions.• Working on access administration of Microsoft AD, AS/400, Windows & Unix Server OS ID administration, and Tandem.• Creation default list of privileged IDs (PID) for the servers & deposit the PID into Privilege Access Management (PAM) tool such BeyondTrust One Vault.• Execute and track security process related activities including User ID Management.• Attend to requests in timely manner and with good customerservice skills. Tunjukkan kurang

• 

  Cydentiq

  Jul 2021 - Jan 2022

  Technical Support Engineer

  • As part of the Customer Success team, my primary responsibility is to provide technical consulting, implementation, support and service delivery to our customers (banks, insurance, telco, MNC, etc) on Identity Access Management (IAM) solutions.• Be Subject Matter Expert for IAM & PAM.• Perform system installation, implementation & upgrade services of IAM solutions.• Involve in full cycle of project implementation activities - business requirement gathering, solution design development, configuration & customizing, system documentation, testing & production cutover.• Involve in post-implementation production support to ensure all the problems solved within the target SLA.• Follow up issue closely with customers and find quick & effective resolution.• Provide professional response to customer enquiries.• Analyze project risk and provide status update report.• Support pre-sales consulting activities like product presentation, demo, POC & tender response.• Conduct technical training to customers.• Ensure total customer satisfaction in relation to pre & post-sales support.• Demonstrate high level of confidence in communication & presentation to customer. Tunjukkan kurang

• 

  AIA Digital+

  Jan 2022 - now

  • To support the team on various technical issues and problems relating to IAM applications and infrastructure.• To provide end-to-end support for Identity Lifecycle Management, Access Provisioning, Privilege Accounts Management and Single-Sign On functionalities.• To respond to, documenting and resolving service tickets in timely manner accordingly to SLA.• To perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.• Interact with delivery partners and/or vendors and internal stakeholders as required to achieve objectives.• Ensure daily operations and system workflows follow global standards and security policies.• Demonstrate and apply strong teamwork and communication with other team members. Tunjukkan kurang • To provide front-line primary user administration and technical support to end users on various technical issues and problems relating to IAM applications and infrastructure.• To provide end-to-end support for Identity Lifecycle Management, Access Provisioning, Privilege Accounts Management and Single-Sign On functionalities.• To respond to, documenting and resolving service tickets in timely manner accordingly to SLA.• To perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.• To perform manual administrative tasks related to the IAM service request fulfillment and other BAU activities. Tunjukkan kurang

  • Lead Analyst, Identity & Access Management (IAM)

    Jan 2023 - now

  • Specialist, Identity & Access Management (IAM)

    Jan 2022 - Jan 2022