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Tori Yee

Tori Yee

Technology & Management Consulting Intern

Followers of Tori Yee864 followers
location of Tori Yee美國 麻塞諸塞州 波士頓

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  • Timeline

  • About me

    Customer Success & Experience Professional

  • Education

    • Newton South Highschool

      -
      Full Dipolma General Studies

    • Bentley University

      -
      Bachelor of Science - BS Business/Managerial Economics Graduate, Feb 2018

      活動和社團：Bentley Non-Profit Society, Bentley Association for Chinese Students, TEDx Bentley

  • Experience

    • RSM US LLP

      May 2016 - Aug 2016
      Technology & Management Consulting Intern

    • Alnylam Pharmaceuticals

      Jun 2017 - Aug 2017
      Commercial Operations Intern

    • Global Prior Art

      Mar 2018 - Aug 2018
      Project Associate Life Sciences Group

    • Foundation Medicine

      Apr 2019 - Sept 2023
      Client Experience Associate, Medical Billing

      Managed patient accounts at Foundation Medicine, overseeing charges, payments, and collections.• Advised patients on financial arrangements in compliance with company policies.• Analyzed patient financial data to determine eligibility for aid programs.

    • Down Under School of Yoga

      Sept 2023 - now

      Managed studio operations, cultivated instructor relationships, and trained desk staff to provide exceptional customer service.• Oversaw studio operations to ensure a welcoming environment for yoga students and instructors.• Cultivated relationships with skilled instructors to optimize class experience.• Trained and supervised desk staff in customer service techniques and facility management. • Supported overall studio success by assisting in day-to-day operations and strategic initiatives.• Recruited and retained students by fostering strong community relationships.• Ensured high standards of customer service, reflecting a commitment to excellence.

      • Operations Leader, South End Manager

        Mar 2024 - now

      • Assistant Studio Manager, Boston South End

        Sept 2023 - Mar 2024

  • Licenses & Certifications

    • Confronting Bias: Thriving Across Our Differences

      LinkedIn
      Jan 2023
      View certificate certificate

    • Yoga Instructor Certification - Level I

      Down Under School of Yoga
      Feb 2023

    • Alaskan Expedition | Backpacking (Women's Leadership Course)

      NOLS
      Aug 2022

  • Honors & Awards

    • Awarded to Tori Yee
      Dean's List Bentley University 2017年5月

  • Volunteer Experience

    • Coaching Candidate

      Issued by 261 Fearless Inc on Aug 2023
      261 Fearless IncAssociated with Tori Yee

    • Student Volunteer

      Issued by Finish Strong (Waltham Highschool) on Sept 2014
      Finish Strong (Waltham Highschool)Associated with Tori Yee

    • Community Connector

      Issued by Down Under School of Yoga on Jun 2022
      Down Under School of YogaAssociated with Tori Yee

    • SMART Girls Leader

      Issued by Boys & Girls Clubs of America on Jan 2014
      Boys & Girls Clubs of AmericaAssociated with Tori Yee