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Daniele Ricci

Daniele Ricci

General Services

Followers of Daniele Ricci306 followers
location of Daniele RicciBerlin, Berlin, Germany

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  • Timeline

  • About me

    Team Lead Customer Care for Italy

  • Education

    • Università degli Studi Niccolò Cusano

      2013 - 2017
      Political Science Bachelor Degree Political Science and Government

      Activities and Societies: Thesis in Lobbies and Decision-Makers.

  • Experience

    • McCann Health Italy

      Apr 2007 - Apr 2010
      General Services

      °Answer all incoming calls and redirect them or keep messages. °Receive letters, packages etc. and distribute them. °Prepare outgoing mail by drafting correspondence, securing parcels etc. °Check, sort and forward emails. °Keep updated records and files

    • Antenna International

      Jan 2012 - Apr 2017
      Audioguide and Group Tour System Sales Assistant – Front Office Customer Service.

      °Answer questions and address complaints. °Monitor office supplies and place orders when necessary. °Three Times in the monthly world team. °Record number of audioguide rentals ever. °Some important customers: Vatican City State, EF, Tuscany All, Donvand, Get Your Guide.

    • Zalando SE

      Oct 2018 - now

      • Team Lead Customer Care for Italy at Zalando SE

        Apr 2021 - now

      • Senior Specialist

        Sept 2019 - May 2021

      • CuCa Specialist

        Oct 2018 - Sept 2019

  • Licenses & Certifications

  • Volunteer Experience

    • Volontario

      Issued by Amnesty International on Jan 2012
      Amnesty InternationalAssociated with Daniele Ricci