Eduardo Barajas

Experience

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  NaiMor Inc

  Aug 2008 - Oct 2014

  CNC Lead Machinist

  - Calculate dimensions or tolerances, using instruments, such as micrometers or vernier calipers.- Maintain machine tools in proper operational condition.- Measure, examine, and test completed units to check for defects and ensure conformance to specifications, using precision instruments, such as micrometers.- Study sample parts, blueprints, drawings, or engineering information to determine methods or sequences of operations needed to fabricate products.- Monitor the feed and speed of machines during the machining process.- Confer with numerical control programmers to check and ensure that new programs or machinery will function properly and that output will meet specifications.- Diagnose machine tool malfunctions to determine need for adjustments or repairs.- Dispose of scrap or waste material in accordance with company policies and environmental regulations.- Lay out, measure, and mark metal stock to display placement of cuts.- Separate scrap waste and related materials for reuse, recycling, or disposal.- Establish work procedures for fabricating new structural products, using a variety of metalworking machines. Show less

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  Alpha Technologies

  Dec 2016 - Jan 2024

  Network Support Representative II

  - Conducted product training sessions for customers and colleagues.- Collaborated with engineering teams to identify and resolve complex technical issues.- Reproduced and resolved customer issues using internal test environments.- Provided on-site technical support for clients as needed.- Resolved technical problems through telephone, email, and remote access support.- Explained complex system terms to customers and non-technical employees in easy-to-understand wording.- Troubleshooted network issues to identify root causes of problems and implemented solutions.- Worked with customers to resolve technical issues from start to completion via Salesforce - Travel to customers headquarters to further investigated complex issues and resolve them on site to satisfy customers' needs - Monitor power supplies through SNMP with MIBS & OIDS - Set up networked power supplies and transponders - Configured lab Windows Server setup for network testing of power supplies using TFTP, SNMP, DHCP, SSH in a simulated environment - Configured Aruba - Resolved over 90% of calls with first contact and escalated remaining calls to appropriate personnel for swift handling.- Collaborated with cross-functional teams to improve product performance and usability.- Worked with SQL and Excel to create reports for Product Managers- Created PowerPoint slides to promote clear communication on enterprise software usage. - Calibrated in weekly meetings where signatures were required to confirm product updates and changes.- Participated on daily meetings to update team on work progress on projects, bugs found in software or hardware and product improvement suggestions. - Created release notes for software and hardware updates and bugs Show less