Amanda Hakim-Peters

Experience

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  Edelman

  Aug 2000 - May 2002

  Administrative Assistant

  Assisted and supported the Executive Vice President and staff of the Edelman Interactive Solutions Division; Vice President, and staff of the Media Services and Media Training groups in the day-to-day management of the Creative Solutions Division.Responsibilities include compiling and submitting monthly billing spreadsheets to ensure all professional fees were recorded and billed. Created and maintained all project codes/files as well as ensuring the accuracy. Compiled and produced weekly and monthly status reports for senior management. Scheduled all meetings and client appointments including teleconference and videoconference. Processed and submitted all invoices and out of pocket expenses for all groups. Coordinated and booked extensive national and global travel arrangements for executive Vice President, all staff, account groups and freelancers. Compiled and processed all expense reports. Compiled and completed all presentations and decks. Organized and facilitate client media trainings. Show less

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  Georgetown County 911 Communications

  Aug 2002 - Oct 2005

  911 Lead Telecommunicator/County Dispatcher

  Supervise the activities of the telecommunicators on assigned shifts ensuring the efficient and prompt emergency communications are provided for all public safety field personnel and the public. Obtain and dispatches information to the proper law enforcement, fire and EMS agencies.Responsibilities include instructing, maintaining standards and enforcing written policies and procedures. Review work of telecommunicators assigned to duty shift for completeness and accuracy. Answer and supervises the answering of all emergency and conventional phone lines. Operating terminal for National Criminal Information Center on inquiries, entries, modifications, cancellations, locates, criminal histories, and administrative messages. Maintain all logbooks in the Communications Center. Operate radio consoles receiving and transmitting transmissions for all Georgetown County Emergency Departments. Operate in-house CAD 5.0 system where input of all information. Perform a wide variety of difficult communications and technical tasks with accuracy and speed under pressure of time sensitive deadlines and in high stress emergency situations. Highly efficient in handling stressful conversations to obtain accurate information in order to provide correct, understandable instructions to the emergency departments. Show less

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  AIG

  Feb 2006 - Jun 2006

  Senior Customer Service Representative

  Completed required training within guidelines of the AIG Auto Insurance within the high volume Vestal, New York call center. Reinforce excellent communication skills, strong interpersonal skills.Responsible for handling 100 or more incoming calls per day providing quality customer service. Calls were received from multiple states that included questions and processing payment and billing inquires changes and update policy information, general assistance to policyholders, agents and lien holders. Show less

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  United Healthcare Group/OptumHeath

  Dec 2008 - Jun 2010

  Customer Service Representative

  Customer Service Representative for the OptumHealth business segment. Responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity for mental health and substance abuse contract.Responsibilities include but not limited to responding to complex customer calls. Resolve customer service inquiries which could include benefit and eligibility information, billing and payment issues, customer material requests, physician assignments, authorization for treatment, Explanation of Benefits (EOB), provide excellent customer service and constantly meet established productivity, schedule adherence, and quality standards. Show less

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  United Healthcare Group/OptumHealth

  Jun 2010 - Mar 2013

  Claims Adjuster/Representative

  Claims Representative Telecommuter working from home as an Adjuster for the OptumHealth business segment. Responsible for providing expertise or general claims support to teams in reviewing, researching, investigating, negotiating, processing and adjusting claims. Authorizes the appropriate payment or refers claims to investigators for further review. Conducts data entry and re-work; analyzes and identifies trends and provides reports as necessary.Responsibilities include but not limited to research, identify and obtain data/information needed to help process claims or resolve claims issues and process claims appropriately, identify and resolve claims processing errors/issues and trends, as needed, identify and apply knowledge of new plans/customers to process their claims appropriately, resolve or address new or unusual claims errors/issues as they arise, applying appropriate knowledge or prior experience, achieve applicable performance metrics, use appropriate systems/platforms/applications to process claims, learn and use new systems/applications/resources as needed, apply knowledge of applicable laws, regulations and compliance requirements to ensure that claims are processed properly, identify and communicate opportunities to improve claims processing efficiency and reduce rework, research and create reports on a daily basis; UNET claims experience. Show less

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  BANEE AADAM FOUNDATION INC

  Feb 2011 - now

  Chief Executive Officer

  Serving as an integral member of the senior management team, responsible for the overall strategic and operational responsibility for Banee Aadam Foundation’s staff, programs, expansion, and execution of its mission. In addition, will develop core programs, operations, and business plans charged with developing and implementing policies and procedures both in the finance and general operational.Responsibilities include but not limited to rigorous program evaluation, and consistent quality of finance and administration, fundraising, communications, and systems; recommend timelines and resources needed to achieve the strategic goals. Develop, maintain, and support a strong Board of Directors. Regularly evaluate program components, so as to measure successes that can be effectively communicated to the board, funders, and other constituents. Refine all aspects of communications and use external presence and relationships to garner new opportunities. Begin to build partnerships and, establishing relationships with the community leaders. Show less

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  BroadPath

  Oct 2015 - now

  • Training Supervisor

    Feb 2021 - now

  • Training Coordinator

    Apr 2020 - Feb 2021

  • Trainer

    Oct 2016 - Apr 2020

  • Appeals Analyst

    Oct 2015 - Oct 2016