Carmen Holland

Experience

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  NYC Department of Education

  Sept 1989 - Jun 1993

  Assistant Office Manager

  -Set up and maintain paper and electronic filing systems for records, memos, and other material, enhancing my organization skills, -Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications, expanding my knowledge of technology -Supervise other clerical staff, and provide training and orientation to new staff, improving my leadership abilities

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  The Capital Center

  Feb 2007 - Jun 2008

  Loan Administrator

  -Spearheaded customer education initiatives, creating a productive, collaborative environment between the company and customers, increasing my communication and negotiation skills-Collected and archived 100+ loan proposals accurately, increasing my organizational skills-Conducted telephone inquiries to client’s regarding missing documentation that are imperative to the loan process-Prepared and maintained office wide correspondences, files and tracking systems.

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  Chesterfield County Public Schools

  Sept 2007 - Jun 2012

  Support Substitute

  -Librarian support: Collected and organized books, pamphlets, manuscripts, and other materials in specific field, such as rare books, genealogy, and music -Worked closely with students and colleagues of varying ages, helping hone my audience specific communication techniques-Secretary support: Prepared general correspondences, memorandums, reports, schedules and other materials from rough draft, copy marginal notes or verbal instructions-Maintained appointment calendar, schedule appointments, conferences, and meetings Show less

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  American Greetings

  Aug 2011 - Sept 2012

  Merchandising Coordinator

  -Stocking and organizing displays, bolstering my spacial awareness as well as my organizational abilities-Responsible for arranging merchandise in the most attractive manner possible, setting the ambiance and developing my environmental marketing abilities-Collaborating with management to develop effective product layouts, boosting my communication and collaborative skills

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  SAS Retail Services

  Jul 2013 - Jun 2017

  Lead Retail Merchandiser

  -Determines call schedule by reviewing priorities with supervisor; discussing special instructions, product promotions, and new products-Performs various duties which include moving and cleaning shelves, installing new racks and shelves, displaying merchandise properly, placing shelf strips and attaching tags properly, and checking date codes and plan-o-gram integrity-Partner with store personnel and co-workers to achieve and maintain merchandising excellence, discuss changes, and build an effective working relationship. Show less

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  Department of Veterans Services State of Virginia

  Jun 2017 - May 2018

  VMSDEP Program Specialist

  -Demonstrated capacity to provide comprehensive support for senior-level business leaders, including managing and coordinating projects and processes in support of effective business operations-Managed and streamlined administrative processes, operational program initiatives and identified process improvement opportunities-Facilitated and prioritized program communication efforts with internal partners and external recipients-Initiated and maintained program documentation and communications with programs recipients while establishing electronic file folders for new applicants and determining when applications are ready for adjudication-Collected daily program information and coordinated the day-to-day steps of the program process and identify any improvement in existing processes needed to support project/program management Show less

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  Virginia Department of Transportation

  Jul 2018 - now

  • Program admin 1

    Jan 2019 - now

  • Land Acquisition & Property Management Agent II

    Jul 2018 - now