Nowell Tiamzon

Experience

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  NCO Group

  Apr 2007 - Apr 2012

  • Handled tasks and duties with very minimal supervision from immediate supervisor. Handled several other tasks and duties assigned by the immediate supervisor due to excellent performance. Tasks and responsibilities such as ensuring quality of work of coworkers and other LOBs, OIC in the team whenever immediate supervisor is on leave or off-site. This led to promotion to Senior Compliance Resolution Administrator, becoming one of the pre-identified applicants for the post when it pioneered locally. Show less

  • Senior Resolution Administrator

    Mar 2011 - Apr 2012

  • Compliance Resolution Administrator

    Nov 2010 - Mar 2011

  • Collections Agent

    Apr 2007 - Nov 2010
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  Expert Global Solutions (now Alorica)

  Apr 2012 - Apr 2015

  Business Process Innovation Analyst

  • Handles improvement analysis project that led to improved performance and cost savings. One of which became instrumental in earning my Six Sigma Green Belt certification.• Develops standard templates incorporating quality, production metrics, etc. in different programs and LOBs.

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  Accenture

  Apr 2015 - Dec 2019

  • Analytics Advisory Associate Manager

    Dec 2017 - Dec 2019

  • Delivery Excellence Associate Manager

    Apr 2015 - Dec 2017
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  Concentrix

  Dec 2019 - now

  Delivery Excellence Senior Manager