Nowell Tiamzon

Nowell Tiamzon

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location of Nowell TiamzonMetro Manila, National Capital Region, Philippines

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  • Timeline

  • About me

    Delivery Excellence Senior Manager at Concentrix

  • Education

    • Polytechnic University of the Philippines

      2003 - 2007
      Bachelor of Business Administration (BBA) Business Administration and Management, General
  • Experience

    • NCO Group

      Apr 2007 - Apr 2012

      • Handled tasks and duties with very minimal supervision from immediate supervisor. Handled several other tasks and duties assigned by the immediate supervisor due to excellent performance. Tasks and responsibilities such as ensuring quality of work of coworkers and other LOBs, OIC in the team whenever immediate supervisor is on leave or off-site. This led to promotion to Senior Compliance Resolution Administrator, becoming one of the pre-identified applicants for the post when it pioneered locally. Show less

      • Senior Resolution Administrator

        Mar 2011 - Apr 2012
      • Compliance Resolution Administrator

        Nov 2010 - Mar 2011
      • Collections Agent

        Apr 2007 - Nov 2010
    • Expert Global Solutions (now Alorica)

      Apr 2012 - Apr 2015
      Business Process Innovation Analyst

      • Handles improvement analysis project that led to improved performance and cost savings. One of which became instrumental in earning my Six Sigma Green Belt certification.• Develops standard templates incorporating quality, production metrics, etc. in different programs and LOBs.

    • Accenture

      Apr 2015 - Dec 2019
      • Analytics Advisory Associate Manager

        Dec 2017 - Dec 2019
      • Delivery Excellence Associate Manager

        Apr 2015 - Dec 2017
    • Concentrix

      Dec 2019 - now
      Delivery Excellence Senior Manager
  • Licenses & Certifications