Kelli Dykes

Experience

• 

  Gap Inc.

  Jan 1990 - Jan 1995

  Store Manager
• 

  Old Navy

  Sept 1995 - Nov 2006

  Manager

  Held postion of General Manager, Logistics Manager/Trainer, Customer Service Manager

• 

  EXPRESS

  Nov 2006 - Feb 2010

  Store Manager/Trainer

  Responsible for up to 76 team members in $3.5 million storeElevate Customer Experience by anticipating customer needsBusiness Analysis/ Strategic Planning: Creates a disciplined culture that is focused on flawless execution.Brand Integrity: Represents and reinforces the brand in a positive manner through crisp visual presentationDeveloped Direct Reports/Creates Bench Strength and Key TalentDistrict ACES Trainer: Effective execution of Labor Management practices, non-selling activities, and selling strategies. Show less

• 

  Generation Mortgage Company

  Dec 2011 - Jan 2015

  As a Corporate Trainer I was responsible for the design and delivery of a variety of training materials and courses for Generation Mortgage employees and its corporate partners. My specific duties include preparation and facilitation of training through live in-person sessions, live webinars, on-line courses, and instructional materials. HR Departments first point of contact. Supports HR Director and HR team with various duties: recruitment, work with staffing agencies when necessary, interviewing, orientations, draft job descriptions and various reports, as well as various technical and clerical work, Coordinates employee events and training programs

  • Corporate Trainer

    Mar 2013 - Jan 2015

  • Human Resource Training Specialist

    Dec 2011 - May 2013
• 

  Ihg

  Mar 2015 - now

  Responsible for communication of all Strategic Themes to be executed for our Guest Reservation System in order to bring to life IHG Key Priorities and Initiatives. Manage the Road to Release, Hotel Release Analysis Process, and Business Processes in an effort to save IHG money and gain efficiencies for the program. Understand and help to ensure the GRM objectives are met in order to mobilize the teams toward a common vision. Focusing on scope. Guiding the activities necessary to delivery valuable releases. Created a collaborative work environment, breaking down silos in order to align multiple workstreams and communicate to Stakeholders business context, including milestones and significant external dependencies across the program. Provide intel to GRM SLT in order for them to make informed decisions. Show less Responsible for communication of all Strategic Themes to be executed for IHG's Guest Reservation System in order to bring to life IHG Key Priorities and Initiatives. I manage the Road to Release and Hotel Release Analysis Process in an effort to save IHG money and gain efficiencies for the program. Understand and help to ensure the Global Revenue Management objectives are met in order to mobilize the teams toward a common vision. Focusing on scope. I empower the team, and guide the the activities necessary to delivery valuable releases. I help to break down silos in order to align multiple workstreams (23 in total) and communicate to Stakeholders business context, including milestones and significant external dependencies across the program. I provide intel to GRM senior leadership in order for them to make informed decisions. Show less I lead 10 indirect teams through the steps to integrate their systems with IHG new Guest Reservation System. I ensure that they executed a successful plan; including tracking, mitigating and escalating impediments, risks and issues I created a collaborative work environment by fostering relationships, communicating effectively, building consensus, facilitating working sessions where teams can negotiate solutions and/or alternatives to project challenges. I facilitated efforts with the Testing Center of Excellence Team and the Ecosystem Teams to create an end to end test scripts and execution plan for version 1 of our Guest Reservation System. I provided senior leadership with a weekly view of all Ecosystem work, updates, and hot topics. Show less

  • Sr Business and Product Integration Manager

    Sept 2019 - now

  • Product Manager, Business Integration and Delivery

    Mar 2016 - Sept 2019

  • Project Manager

    Mar 2015 - Mar 2016