Caroline Alexander

Experience

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  Kaiser Permanente

  May 2001 - Jul 2012

  Coordinate referrals for peer and department review, compile reports for physician recredentialing cycles in MIDAS+, compile vaccine compliance data using Excel, conduct monthly audits of peer and department review cases, generate reports for recredentialing using Infoview (Crystal Reporting system), train other staff in peer and department review processes, facilitate weekly meetings to discuss case timeliness, use StatIt to compile quarterly reports on timeliness for management, answer inquiries regarding referrals for peer and department review, assist with coverage during work stoppages, provide support to Quality Improvement projects per direction of RN Project Coordinators. Show less

  • Sr. Quality Specialist

    Oct 2007 - Jul 2012

  • Support Coordinator

    Oct 2003 - Sept 2007

  • Program Assistant

    May 2001 - Sept 2003
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  Kelly Services

  Nov 2012 - Feb 2013

  Health Services Administrative Assistant (Central California Alliance for Health)

  Provide administrative support to managers in Quality, Health Services, Pharmacy, and Utilization Management. Schedule meetings, take minutes, support committees, prepare mailings, sort and distribute mail, do internet research, run reports, process approvals in AIS system for Care Based Incentive program for members and providers, update policies and submit for approval, assist with RN Continuing Education Courses, coordinate catering, order supplies, coordinate communication with external county agencies, coordinate interdepartmental meetings, compose correspondence, coordinate document translation with outside vendor, submit requests for purchase orders to finance. Show less

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  Santa Clara Family Health Plan

  Apr 2013 - Jan 2019

  Administrative Assistant (Health Services Department)

  Provide administrative support to Chief Medical Officer as well as Health Services Department. Schedule meetings, assist with document preparation, audit preparation, manage calendars in Outlook, conduct Internet research, make travel arrangements, provide support to several committees, assist with notification of action letters to members and providers, provide support to Behavioral Health program.Recommendations:Sara Copeland, MDDeputy Health Officer, County of Santa Clara Public Health DepartmentMaternal, Child and Adolescent Health Medical Director:Caroline has been a pleasure to work with. I work with her on many different projects and she always has the information accessible, is prompt, and makes the meetings work. It is not easy to coordinate outside of the home company, but her ability to coordinate with outside departments is great and helpful for sometimes tricky logistics. She demonstrates great problem solving skills as well as an ability to prioritize resources Show less

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  Humane Society Silicon Valley

  Jan 2019 - Dec 2020

  Executive Assistant

  Duties include providing support to President and Leadership Team. Provide support to Development, Finance, Human Resources, Marketing, Facilities and Medical departments. Drafting and sending thank you letters to donors on behalf of President, answering phones, scheduling meetings, data entry for development department, assisting finance with invoice processing, document gathering for finance audits, ordering supplies, agenda preparation, managing calendars in Outlook, coordinating Finance and Audit Committee meetings, board meetings, and other meetings as needed, making travel arrangements, submitting expense reports, updating Board member portion of website. Generating monthly board report including metrics on adoptions, save rates, surgeries, fundraising and net promoter scores. Generate report in Survey Gizmo to track compliance with daily employee COVID survey. Create newsletter for Board Alumni Ambassadors. Drafting minutes and distributing them. Event planning and execution. Show less

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  Valley Health Plan

  Dec 2020 - Oct 2021

  Provide support to Chief Medical Officer, Medical Directors in Medical Management Department. Support Quality Management Committee, Risk Management Committee, various team meetings. Assist Utilization Management, Case Management departments. Schedule meetings for UMmanager, UM supervisors, Chief Medical Officer, and Medical Directors. Pull files for audits andprepare for review before sending to auditors. FAX letters of agreement to providers as requested.Submit cases for IMR per Medical Director request and follow up on result. Track results in logcreated by me in Excel. Schedule Peer to Peers for MD review and log results. Take minutes atweekly Case Management meetings and monthly UM RN rounds meeting. Schedule monthlyreview meeting for policies and procedures, update as needed and prepare for presentation at UMcommittee for final approval. Show less Assist Utilization Management, Case Management departments. Schedule meetings for UM manager, UM supervisors, Chief Medical Officer, and Medical Directors. Pull files for audits and prepare for review before sending to auditors. FAX letters of agreement to providers as requested. Submit cases for IMR per Medical Director request and follow up on result. Track results in log created by me in Excel. Schedule Peer to Peers for MD review and log results. Take minutes at weekly Case Management meetings and monthly UM RN rounds meeting. Schedule monthly review meeting for policies and procedures, update as needed and prepare for presentation at UM committee for final approval. Show less

  • Executive Assistant I-Provisional (Temporary position)

    Feb 2021 - Oct 2021

  • Management Aide-Extra Help (Temporary Position)

    Dec 2020 - Feb 2021
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  Washington Hospital Healthcare System

  Nov 2021 - Feb 2023

  Executive Assistant II

  • Heavy calendaring and scheduling in Outlook• C level executive support (Chief of Quality)• Drafting correspondence • Minute taking and following up on action items• Timekeeping in ADP• Committee support (Sepsis committee, Quality Steering Committee, Utilization Management Committee)• Invoice processing and expense tracking, • Pulling up variance reports in Stratajaz for report out at Operations Improvement Committee• Screening calls for Chief of Quality• Provide administrative support to Case Management, Infection Control Show less

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  PPMSI

  Feb 2023 - now

  Executive Assistant to Chief Executive Officer

  • C Level Executive Support• Follow-up on action items from board meetings and executive staff meetings. • Coordination and distribution of materials for board meetings and other executive meetings • Attend confidential meetings, proficient in handling confidential matters with discretion• Manage high-level projects as assigned by the CEO • Oversee multiple executive leadership calendars • Manage executive team time cards in Kronos• Promote culture of collaboration and cohesion• Collaborate with other department team members to support and facilitate cross-functional CEO or Executive Leadership Team special projects.• Organize and coordinate executive-level meetings, conferences, and events (offsite events) Show less