Celenie Candela Aubry

Guest service manager

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Toulouse, Occitanie, France

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Timeline
About me
HBDC Customer Service Manager chez Cepheid (EMEA) / Strong customer focus, Business operations lead
Education
- Lycée Saint John Perse, Pau
  2009 - 2010
  Baccalauréat Littéraire Mention Bien
  Section européenne anglais
- Lycée français Alicante, ESPAGNE
  2008 - 2009
  Première L
- EF Cours de Langues à l'Etranger Adultes et Professionnels
  2006 - 2008
  ANGLAIS
  Ecole d'anglais et de tourisme, obtention du TOEIC et du FCE, Perth & Brisbane, AUSTRALIE
- Institut Limayrac
  2010 - 2012
  BTS tourisme AGTL Tourisme obtenu
- Institut Limayrac
  2012 - 2013
  Bachelor's degree Tourism Promotion Operations obtenue
  Activities and Societies: Année faite en Erasmus au Mexique Année faite au Mexique, Universidad de Leon.
Experience
- Gran Hotel Bahia
  Jan 2013 - May 2013
  Guest service manager
  Ensuring customer satisfaction Coordination between the different departments
- RESASOL
  Jun 2013 - Sept 2013
  Front Office Receptionist
  Summers 2011, 2012 et 2013.
- Groupe Pierre & Vacances - Center Parcs
  Dec 2013 - Apr 2014
  Front Office Receptionist
- Carrefour contact
  Apr 2014 - Apr 2015
  Directrice adjointe de magasin
  Management de +15 pax (formation, recrutement, contrats, plannings)Gestion des stocks et commandes / réassort
- Central Station Hotel
  Jun 2015 - May 2016
  Front office manager + Night manager
  Ensuring customer satisfaction Developing the hotel offersCoordinating and managing a team of 5+
- Ready International
  Feb 2017 - Jun 2017
  Commercial Assistant
  Customer network/expansionFollow up on offers and billing Handling trainers and students contracts and shifts OPCA and CPF knowledge
- Phone Régie
  Aug 2017 - Feb 2019
  Front Office Coordinator
  HR support (expenses, time sheets)Event organiszation (visa, car pool, catheringFacilities tasks
- Cepheid
  Apr 2019 - now
  Supporting the HBDC (High Burden Developing Countries) market by leading the customer service team: maintaining KPIs, emphasising OTD, supporting the growth of the demand Leading the EMEA team (France + Dubai associates) to provide a great customer experience
  - HBDC Customer Service Manager (EMEA)
    Apr 2024 - now
  - EMEA Customer Service Team Lead - export market
    May 2021 - Apr 2024
  - Customer Service Representative
    Apr 2019 - May 2021
Licenses & Certifications
- TEFL - Teaching English as a Foreign Language
  TEFL TOULOUSE
  Sept 2016
- First Cambridge Exam
  EF
  May 2006
- Bachelor
  Institut Limayrac
  Jun 2013
Volunteer Experience
- English teaching
  Issued by INTVS.ORG (International Volunteer Services) on Oct 2016
  Associated with Celenie Candela Aubry