Harsh Patel

Experience

• 

  Collabera Inc.

  Aug 2012 - Oct 2012

  Technical Recruiter
• 

  Restaurant Brands Ltd

  Apr 2013 - Jun 2014

  Team Member
• 

  IiNet

  Jul 2014 - Apr 2021

  - Additional duties beyond Level 1 ICT Technical Support:- Level 2 ICT Technical Support and Service Delivery - Provisioning - Fault Assurance | Wholesaler and Stakeholder engagement for Level 3 restoration- Account management | Incident/Event/Outage management | Implement ITIL best practice- Coaching, mentoring, guiding new staff to achieve team KPI and SLA- Assisting Team Manager towards work auditing, reporting and escalation- Escalation (Internal) | Dispute Resolution (External - Telecommunications Industry Ombudsman)- Worked in Service Delivery Projects like DSLAM decommissions, Service Migration and account Clean ups. Show less - Level 1 ICT Technical Support - Via Phone, Email, Live Chat and Remote Support for below products and services: - xDSL/Fibre/HFC/Satellite/3G/4G/WirelessBroadband- PSTN and VoIP (SIP/SDP) registration- Internet Authentication/Radius configuration/ACS- PC/Laptop/Mobile/Tablet - Windows XP/7/8/10, MAC, iOS, Android- Modem/Router/Extender/Printer/STB- LAN/VLAN Tag/WLAN/WAN/DHCP/DNS/IP Addressing/TCP IP/Switching/Routing- Active Directory/Azure/MS365- Webmail/Email Clients/POP/IMAP- Software patch/Firmware upgrade, System back up/clean up, Firewall/AntiVirus- Service Delivery - Provisioning (Data, VoIP, E-Mail)- Billing Support - Payment Plan/Credit/Refund/Cancellation/Retention Show less

  • Senior Technical Support Representative

    Feb 2016 - Apr 2021

  • Acting Technical Support Manager

    Jan 2019 - Mar 2019

  • Technical Support Representative

    Jul 2014 - Feb 2016
• 

  Vocus New Zealand

  May 2021 - Sept 2021

  Business Support Specialist
• 

  Pax8

  Sept 2021 - now

  Hired at Umbrellar - acquired by Pax8 in 2022

  • DevOps Engineer

    Jul 2023 - now

  • Cloud Platform Support Specialist

    Sept 2021 - Jul 2023