Catalina G.

Experience

• 

  HP

  Jun 2014 - Nov 2016

  Commissions Payment Analyst.Helping the customers to receive their payments Follow up in each case and escalation.Ensure Customer Satisfaction key metrics Awarded as a Very Important Employee Training to direct vendors and resellers.Direct communication with other teams to improve processes and time management. Post Shipment Analyst and Post Shipment Agent Responsible of receiving telephone calls from customersof Canada and USA regarding parts already shipped.Issue Solver such as wrong or defective parts received. Managed credit requests.Managed receipt delays.Top Performer on several months. Training to internal co-workers.Contribute with solutions about escalations.Metrics reports and analysis.

  • Claim Manager, Sales Operations

    May 2016 - Nov 2016

  • Post Shipment agent, HPPS

    Jun 2014 - May 2016
• 

  Cargill

  Nov 2016 - Jun 2018

  Senior Billing Analyst

  Owner of the Canadian invoicing process.Developing strategies to lead a small group of junior’s analysts.Day-to-day tasks of managing the process. Metrics reports and analysis.Delivering metrics in a monthly basis to the Business Unit.Improving the process with projects and ideas, individually and with co-workers.In charge of a migration, bringing the invoicing process from Woodstock, Ontario and implementing it at Cargill Business Services Costa Rica.Improvement in the Billing department. Escalations, managing reports, summaries and metrics.Work along with Canadian Finance team to ensure the correct process flow. Show less

• 

  Align Technology

  Jun 2018 - now

  As LATAM, US, and Canada Credit and Collections Supervisor I have the overall responsibility of supervising a team of four headcounts,implementing new strategies to keep on target all the KPIs of the department, and collaborating with the Leadership team to achieve ourdepartmental goals. I have performed planning sessions with the team and reinforced the alliance with the Commercial team. I have monitored theteam and implemented actions in terms of conflict resolution, 1 on 1s, and leadership skills. Among some tasks that I carry out I can mention:▪ Action plan strategy.▪ Meetings with the Commercial team including Sales and Finance teams.▪ Implementing mass email strategies.▪ Credit Hold Strategy.▪ Disputes unit implementation.▪ Retention unit implementation. Show less As a Financial Project Manager, I have the overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of a project with a combination of ability to ask penetrating questions, detect unstated assumptions and resolve conflicts, as well as more general management skills. Among some tasks that I carry out I can mention: Activity and resource planning- defining scope. Controlling time management- Time estimating. Cost estimating and developing the budget.Ensuring customer satisfaction.Analyzing and managing project risk.Monitoring progress.Managing reports and necessary documentation.Risk assessment and recognition. Management risks and issues. Creation of charts. The use of some Project Management work tools such as Trello, MS Project, Grantt Project, Project Charter, WBS, TNT, Project Workbook. Show less Started as Financial Analyst I, accomplishing the Credit and Collections tasks.Developing strategies to improve the process (Confirmation email Excel Macro) Day-to-day tasks of managing the process.Improving the process with projects and ideas, individually and with co-workers.Reinforcing the team motivation with the Shared Services Newsletter and providing guidance with Excel issues. In charge of the Complaint’s process, managing the queue.In charge of Medallia improvements and implementation.In charge of Credit Escalation queue providing with a solution within the SLA stablished. Show less

  • Credit Collections Supervisor

    Jun 2022 - now

  • Project Manager

    Feb 2020 - Jun 2022

  • Financial Analyst I

    Jun 2018 - Feb 2020