Md. Mahmudul Hoque Shafin

Experience

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  Merit Public School

  Dec 2020 - Aug 2022

  English Teacher
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  Getco BPO Ltd.

  Nov 2022 - Mar 2024

  As a B2B Customer Relationship Executive at Unilever Bangladesh Ltd.'s Consumer Engagement Center (CEC), I cultivate and nurture relationships with our esteemed business clients. Key responsibilities include:> Managing client accounts to ensure satisfaction with our products and services.> Acting as the primary point of contact for client inquiries, addressing concerns promptly.> Collaborating with teams to deliver tailored solutions meeting client needs.> Analyzing feedback and market trends for continuous improvement.> Contributing to strategic initiatives enhancing customer engagement and retention.In this role, I drive customer-centric strategies that create mutual value for Unilever and our business partners. Show less During my time as a Customer Relationship Executive, I led the charge in managing the "Japan Tobacco International (JTI)" Outbound (B2C) communication project. This involved ensuring seamless interactions with our valued customers, prioritizing their satisfaction and loyalty to the brand. Collaborating closely with a diverse team of over 30 members, I adeptly navigated the intricacies of project management, fostering synergy and driving collective success.Upon successfully fulfilling my responsibilities in outbound calls, I transitioned into the role of Customer Support Executive in Japan Tobacco International (JTI) "Inbound" Communication, specifically on the JTI Care line. Here are some key duties in this role:- Addressing customer inquiries and concerns promptly and professionally.- Providing accurate information about JTI products and services.- Resolving customer issues effectively and efficiently.- Collaborating with team members to ensure seamless customer support operations.- Analyzing customer feedback to identify areas for improvement in products and services.In this role, I had the privilege of working alongside a dynamic team of 2 members, contributing to the delivery of exceptional customer service experiences for JTI customers. Show less

  • Customer Relationship Executive, Consumer Engagement Center (CEC) of Unilever Bangladesh Ltd.

    Feb 2024 - Mar 2024

  • Customer Relationship Executive of Japan Tobacco International (JTI)

    Nov 2022 - Mar 2024
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  EmergeX Marketing Development

  Jun 2023 - Jan 2024

  Digital Marketear

  As a Digital Marketer at EmergeX Marketing Development and a self-employed freelancer on Fiverr, I'm on a mission to empower businesses with impactful online strategies. Here are some key responsibilities in this role:- Crafting compelling digital marketing campaigns tailored to clients' unique needs.- Leveraging social media platforms to enhance brand visibility and engagement.- Conducting thorough market research to identify target audiences and trends.- Implementing SEO strategies to optimize online presence and drive traffic.- Providing comprehensive analytics and insights to track campaign performance and ROI.In this dynamic role, I thrive on creativity, innovation, and the pursuit of excellence, helping businesses thrive in the digital landscape. Show less

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  Youth School for Social Entrepreneurs (YSSE)

  Aug 2023 - Mar 2024

  It's been four exciting months as a Management Trainee. During this period, I had the responsibility to guide 2 sub-wings (Rental Car and Charity Hub) and 2 groups where the skills of Team Management, Leadership, Communication, Social Media Management, Content writing & IT Support were necessary.I also had the opportunity to guide interns in providing technical assistance (IT Support) in managing-• 10 Departmental meetings• 2 General meetings• 10 learning sessions• 2 Evaluation viva & interview sessions, etc.I've also hosted around 4 online Sub-wing meeting sessions and was part of the viva board in 2 interview sessions. Show less Throughout the internship, I had the privilege of achieving a number of notable accomplishments, including:• Intern of the month September, 2023.• Got certificate of completion internship from YSSE.• Best Slide Design of Admin & HR Subteam activity presentation.• Got a Recommendation Letter from Admin & HR Department, YSSE• Selected as one of the top three winners in the YSSE Video Vision Quest 1.0 Competition. • Best Presenter recognition on presentation of Admin & HR Subteam activity presentation.• Best Presentation Group (G7) recognition on presentation of Succession Planning on August 23 and 24, 2023. .• Has been chosen as the Runner Up in the Sub-team/Wing Presentation of Admin and HR Department, which we had on December 17, 2023. Here are some of the activities to which I had the opportunity to contribute:• Managed 15+ online meetings.• Contributed to the YSSE Facebook Group Community and Lead Academy Facebook Group Community.• Assisted as an Affiliated Marketer for Lead Academy. Show less

  • Management Trainee of Admin and HR Department

    Dec 2023 - Mar 2024

  • Intern, Admin and HR Department

    Aug 2023 - Dec 2023
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  Islami Bank Training and Research Academy

  Apr 2024 - Jul 2024

  Intern of Islami Bank Bangladesh PLC

  My Responsibilities:> Attended virtual theoretical classes and participated in group discussions.> Completed practical exposure across different branches to apply learned concepts.> Supported daily banking operations and worked with professionals to understand the banking processes including General Banking, Investment, and Foreign Trade.What I Learned:> Gained a deep understanding of Islamic Economics, Banking, and Finance principles.> Acquired basic banking literacy, including General Banking, Investment, and Foreign Trade.> Learned about the principles of Islamic Shari'ah and its practical application in banking. Show less

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  Bangla Puzzle Limited

  Aug 2024 - now

  Admin and HR Executive

  Job Responsibilities:• Assist with daily HR and administrative tasks.• Support the HR team in recruitment processes, including posting job ads and organizing resumes and job applications.• Maintain employee records (soft and hard copies).• Assist in payroll preparation by providing relevant data, like absences, bonus, and leaves.• Handle administrative duties such as managing office supplies, organizing meetings, and coordinating events.• Provide support in various HR projects, such as employee engagement initiatives and training programs.• Assist with finance management tasks as required.• Ensure compliance with company policies and regulations. Show less