Anh Nguyen

Experience

• 

  ILA Vietnam

  Feb 2016 - Aug 2016

  Educational counselor

  Counselled appropriate English course for learner Successfully converted 60% of potential leads to customers, and met quarterly targetsConduct customer service after sales: build up supporter network and strengthen relationship with studentsEnsured satisfaction of 60 to 80 students to foster repeat business

• 

  Vietcombank

  May 2017 - Nov 2017

  Receptionist

  Handling basic or general queries at personal level following bank's policies and proceduresListening patiently to queries and concerns of around 70 customers per day and guiding them to the proper personnel

• 

  HSBC

  Nov 2017 - Aug 2020

  Responsible for 1st line of Defence to detect Fraud/ Risk from customerReviewed transaction & alert to higher level escalation if unusual activity was indicated Completed AML assessment as bank guideline before opening customer account Joined Project “New Internet Banking of HSBC”, including feedback to Ops team and instructions to customersCreated “Team Library” updating/ feedback new products/ procedures Banking service via phone, telesales to offer credit cards, loans to meet customer needsProcessed customer document based on Fraud and AML procedure

  • Premium Banking Officer

    Jul 2019 - Aug 2020

  • Outbound Sales Representative

    Nov 2017 - Jul 2019
• 

  NAB

  Sept 2021 - Sept 2022

  Customer due diligence Advisor

  Ensure NAB meets the CRS (Common Reporting Standard) and FATCA (Foreign Accounting Tax Compliance Act) Framework Review 80-100 CRS/ FATCA reasonableness cases per day for both Personal and Entity accountsConsolidate reports included Data testing, prepare & review based on AEOI Framework for Australia Tax OfficeIn charge of Squad lead role, responsible for 03 members in knowledge enhancement/ admin tasks, weekly/monthly report

• 

  Bangkok Bank

  Sept 2022 - now

  Credit Admin Officer

  Prepare and verify loan/ mortgage documentation (agreements, legal documents, & insurance policy) in accordance with credit approval, Prepare Prepare monthly internal Loan/ Credit report to H.O & SBVEnsuring post-disbursement compliance with approved terms and conditions, assignment of rights, review expiry of credits, progress payment insurance