Jeff Palmer

Experience

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  William Paterson University

  Sept 2008 - Apr 2009

  Men's Basketball Undergraduate Assistant Coach

  Assisted basketball team in Division 3 New Jersey Athletic Conference. Developed skill sets of the athletes through individual workouts as well as team practices. Organized off-season workouts for the team. Assisted in game management planning .

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  IMG

  Apr 2011 - Oct 2011

  Production Assistant

  Greek Independence Day Parade, 2011-Responsible for driving Materials from storage to set up location, as well as helped producer with various production problems. ESPN Monday Night Football - New York Giants vs. St. Louis Rams, 2011-Responsible for the set up of the halftime New York Giants show.ING New York City Marathon, 2011-Provided transportation from New York to Pennsylvania for a production truck to be securely set up with camera mount driving.

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  Yellowbook

  Sept 2011 - Oct 2012

  To provide critical support services to Yellowbook’s premise and telephone sales teams as well as our clients at point of sale or re-service, all by way of a fast paced, high volume inbound call center.The PRIME team serves as a single point of contact for sales to call when in need of assistance, and is able to resolve the call or probe to identify exactly where the calls need to go and facilitate connection with the appropriate party.MediaPro support. Real time phone "help desk" support for Reps in the field experiencing problems with the Media Pro application, which is preventing the completion of a sales order. Analyzes and solves problem "real time" using remote access software to allow completion of sale. Show less Company’s primary point of contact for advertising and phone book consumers. Resolve issues and concerns customers have with their directory advertising and billing account.Accurately answer inquiries regarding the company, the product, and the market.Quickly research and resolve issues and concerns diligently to ensure customer service satisfaction and reduce repeat inquiries.Serve as back up level 2 and provide assistance during heavy call volume for the payment queue and claims team Show less

  • Senior Customer Service Consultant- Prime

    Jan 2012 - Oct 2012

  • Customer Service Inquiry Representative

    Sept 2011 - Jan 2012
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  Hibu

  Oct 2012 - now

  Lead and manage a team of campaign analysts responsible for a heavy volume of SEM, SEO, Social, and Display campaigns. Manage team on boarding new website sales via point of sale or scheduled consultations. Develop new hire and veteran staff by leading optimization sessions. Manage day-to-day operations working within a leadership group to develop new processes for operations. Manage and coordinate scheduling for hotline and mailbox support.Meet individually with each staff member weekly to review portfolio performance and workload. Show less • Manage a team of up to 13 Campaign coordinators responsible for building, optimizing, and managing a large number of SEM, Display, and SEO campaigns. • Conduct both individual and weekly team meetings to develop team members in SEM, SEO, and display advertising.• Lead team in development of customer service, organization, and time management skills. • Monitor and create schedule for phone queue and general inboxes. • Interview and hire all entry-level candidates for the Search department. Show less

  • Manager-Digital Performance

    Dec 2018 - now

  • Associate Manager- Search Classic

    Feb 2017 - Dec 2018

  • Associate Manager-Web Reach

    Apr 2015 - Feb 2017

  • Associate Campaign Analyst

    Jan 2013 - Apr 2015

  • Campaign Coordinator

    Oct 2012 - Jan 2013
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  PIAA

  Sept 2014 - now

  Basketball Referee

  Boys/Girls Basketball