Adrian Mack

Experience

• 

  Saint Augustine's College

  Jan 2001 - Jan 2005

  PC Tech/Network Assistant/Telecommunication

  Managed analog/digital phone conversion project. Lead team of 7 people. Responsibilities included vendor management. Also managed PBX Centrex system, voicemail boxes, and configured phone directory.Created user accounts in Active Directory. Performed hardware, software and peripheral equipment installation on computers. Responsible for troubleshooting and repairing hardware and software issues for network, user applications, and telephone lines. Provided support in the following areas: Windows XP, Windows 2000, Windows NT, and Windows 9X workstation, Microsoft Office application office issues in Word, Excel, MS Access, PowerPoint, and Publisher, Outlook. Supported Wireless connection at TCP/IP protocol level and Network connectivity on the hardware level (including Switches, Hubs, and Routers; . Managed workload using Track It! Enterprise Helpdesk software. Installed, repaired and transferred existing phone lines and telephone equipment. Connected telecom cross connect blocks. As a project manager: In charge of Phone Integration that included communicating with outside vendors and onsite staff to put in place a new phone system covering installation of equipment for more than 18 facilities, and migration of over 1500 lines. Show less

• 

  TPS Group

  Mar 2002 - Mar 2003

  Data/Voice Cable Installer

  Installed communication cabling for both voice and data projects. Installed cable supports. Tested and terminated cable lines. Responded to incoming calls regarding problems with data network connections and telephone service. Completed work orders as directed regarding data and telephone connections. Worked with outside vendors and assists with cable installation coordination. Performed special projects and other duties as assigned.

• 

  Hanson Building Material America

  Sept 2006 - Apr 2008

  Support Technician I

  Performing basic computer and peripheral support, basic diagnostics, identifying issues providing resolutions. Creating standard desktop and laptop images for deployment of over 123 PCs on a monthly basis. Troubleshooting and solving hardware and software problems onsite and support users remotely. Installing, assembling and repairing PC computers, and configuring peripherals such as printers, scanners and other related hardware. Inventorying all new, used, and returned computer equipment. Assisting with the new acquisition and deployment of hardware and software systems. Utilizing in-house helpdesk ticketing system to open, close, and creating helpdesk tickets. Show less

• 

  Best Buy

  Jan 2007 - Jun 2012

  Assist customers with service/repair issues, discuss product with customers to determine product problems and service requirements. Answer questions regarding product installation and operation. Correctly and fully completes repair tags for all product lines, verify proper paperwork and document items included with unit. Offer estimate of work to be done, if applicable. Contact customers regarding status of repair. Duties also include hardware and software installation and troubleshooting. Assist customers with service/repair issues, discuss product with customers to determine product problems and service requirements. Answer questions regarding product installation and operation. Correctly and fully completes repair tags for all product lines, verify proper paperwork and document items included with unit. Offer estimate of work to be done, if applicable. Contact customers regarding status of repair. Duties also include hardware and software installation and troubleshooting.

  • CIA

    Jun 2007 - Jun 2012

  • Repair Technician

    Jan 2007 - Jun 2012
• 

  Experiment In Self Reliance

  Jan 2008 - Jun 2013

  Technical Support Associate

  Manage all of the agency information both local and network storage. Perform daily backups on server to tape, and external hard drives. Create and update disaster recovery plan for agency information system. Keep and maintain PDA's and windows mobile devices connected to internal network. Train staff on all new and updated equipment. Monitor network usage and bandwidth to ensure full use during business hours. Purchase new computers with the latest hardware to ensure users have powerful computers to use. Manage agency servers perform updates; add printers to network, and perform daily maintenance on the servers. Update and monitor antivirus for server and entire network. Update firewall setting to help keep network safe from intrusion. Negotiate and update all contacts with local venders and for equipment leases. Give reports and statistics on in-house and web applications of user data to direct Show less

• 

  Teleflex

  Jun 2013 - now

  Provide local support for the Asheboro facility, as well as global support for the company. Provide help for client's with PC's, laptops, printers, and internal devices within Teleflex. Provide assistance with installing hardware, software, and diagnosis problem and provide a resolution.

  • Team Lead

    Apr 2021 - now

  • IT Desktop Support Administrator

    Jun 2013 - Apr 2021