Cole Joshua

Experience

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  Dollar Tree Stores

  Nov 2004 - Jul 2010

  Customer Service Representative

  I helped customers find and complete purchases through direct interaction and careful presentation. I also shipped, stocked, and unloaded store inventory.

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  Ex Libris Book Store

  Mar 2008 - May 2010

  Customer Service Associate

  Shipped and stocked store inventory while helping students complete projects and find needed supplies. Organized textbooks and aided book buyback programs.

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  Freelance

  Jun 2010 - Dec 2011

  Writing, Videography, and Production work

  For Jayisgames.com and Guy.com Using HTML, JavaScript, and Wordpress.org, I wrote humorous how-to articles, thoughtful media critique, and film, television, and game reviews while holding to a tight schedule and consistently bringing new concepts to my editors.For Patch.com I visited and photographed a large range of local businesses and interviewed the owners, then wrote up promotional descriptions and informational details for complete local listings.For the Swedenborg Foundation I led a team in writing and producing video interviews and book trailers, taking them from conception through editing to final draft, all while carefully balancing the distinct needs of various clients. Show less

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  Allied Pixel

  Nov 2010 - Feb 2011

  Production and Office Intern

  I was closely involved in production and post-production of event and business videography. I maintained equipment and assisted with rental, while becoming familiar with a full range of Sony video cameras and complete studio lighting. When I wasn't a grip, production assistant, or teleprompter operator, I edited in Final Cut Pro, Adobe Premiere, and Avid Pro Tools.

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  Starbucks

  Aug 2011 - Feb 2014

  Shift Supervisor

  I led a team in providing world class customer service while staying on a detailed schedule. Balancing back-office tasks and cash management with retail duties in an extremely fast-paced environment, I assisted the store manager with schedules, hiring, discipline, and orders. I successfully led programs designed to keep our store's numbers among the highest in the district.

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  Hibu

  Feb 2014 - May 2014

  Web Content Editor

  Working as a member of a high-performing team with high production standards, I mastered changing processes while writing and editing web copy with an eye for SEO, hiring freelance designers, and performing complete quality assurance checks on finished websites.

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  1&1 Internet, Inc.

  May 2014 - Aug 2014

  Web Guru

  In this Customer Success role, I helped customers create successful websites, while also handling all billing, email, and domain-related questions. I was the point of contact and educator for customers with Maintained By Experts packages.

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  Progressive Business Publications

  Aug 2014 - Jun 2016

  Producer

  In a product management role with an emphasis on marketing, I owned and managed several distinct revenue streams from strategy to marketing to production. - Built a content marketing playbook from scratch, guiding four unique campaigns - Learned and served 8 distinct markets, including both verticals (Healthcare, Government, Nonprofit, IT) and horizontals (Finance, Legal, HR, leadership). - Co-created and delivered training with expert talent across all market areas

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  Energage

  Jun 2016 - Jun 2021

  Acted as both product manager and owner, balancing the strategic and the tactical to discover and solve market problems. While leading specialist teams in architecting a new platform, I led and concluded discovery projects that refocused product strategy. Worked as product owner and managed product features, including successfully launching both a total overhaul of a product and a redesign of a key feature. I also coordinated with customer success to create enablement and documentation processes. Working in the Experience Design team and collaborating closely with Marketing, I shaped the brand voice and guided storytelling across all copy seen by customers and users. Led a project to collect and crystallize all our thought leadership and use it to inform product strategy.

  • Product Manager

    Jan 2019 - Jun 2021

  • Associate Product Manager

    Jul 2018 - Jan 2019

  • CX Content Strategist

    Jun 2016 - Jul 2018
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  Elsevier

  Jun 2021 - Aug 2022

  Product Manager II

  As product manager and owner for two teams (one Agile and one Kanban), I combine usage analytics, customer discovery, and input across the organization to lead two high value products in continuous growth. I specialize in creating connections across teams, technologies, and outside partners to solve complex problems with innovative but accessible ideas.

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  HowGood

  Jul 2022 - now

  Product Manager