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Neeraj Sharma

Neeraj Sharma

Desktop & Network Engg

Followers of Neeraj Sharma3000 followers
location of Neeraj SharmaMumbai, Maharashtra, India

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  • Timeline

  • Skills

    Troubleshooting
    Operating systems
    Team management
    Servers
    Atm networks
    Software installation
    Ip
    Payment systems
    Mis
    Credit cards
    Customer service
    Relationship management
    Debit cards
    Retail banking
    Sla
    Cards
    It service management
    Computer hardware
    Strategy
    Data center
    Switches
    Team building
    Product management
    Management information systems
    Vendor management
    Management
    Business analysis
    Customer relationship management
    Team leadership
    Service delivery
    Networking
    Project management
    Banking

  • About me

    Assistant Manager – Customer Services

  • Education

    • SST Collage

      2008 - 2009
      Bachelor of Commerce (B.Com.) Commerce

    • Netaji Junior College

      2004 - 2005
      HSC Commerce

    • Woolf

      2023 -
      Post Gradute Diploma in Data Science and AI Data Science and AI

  • Experience

    • Classic Computers

      Mar 2010 - Mar 2011
      Desktop & Network Engg

      Handling troubleshooting Hardware and Software problems.Configuring the IP AddressHandling the Maintenance, software problems, and Microsoft outlook.Controlling the troubleshooting of the Internet explorer problems.Overseeing Installation of OS as well as of Software Installation.Looking after Microsoft Outlook and Hardening.Played a key role of handling the Enterprise is absence of the senior.Excellent communication & interpersonal skills with abilities in resolving complex software issues as well of Hardware.Handling the clients solving the Queries.Maintain the Servers. Show less

    • Hitachi Payment Services Pvt. Ltd.

      Apr 2011 - May 2014
      Field Support Eng ( ATM Engg )

      Handling NCR, DIEBOLD & WINCORE ATM.Installation of Software in ATM Machine.Configuring the Hardware.Handling troubleshooting ATM Hardware and Software problems.Handling the Maintenance, software problems.Troubleshooting With Network.Handling the Custodian etc

    • Veritas Infratech Private Limited - an ISO 9001-2015 Certified Company

      Jun 2014 - Nov 2015
      Team Leader

      Handling Project ( FSS , Kusters ,Securance ,Zicom , Logicash , Clover etc. ) Handling NCR, DIEBOLD & WINCORE ATM... Managing the team. Handling the escalation call. Coordinating with the managers, daily. Take responsibility for the work you and your team produces ensuring high levels Of attention to detail. Training employees, appraising performance and planning, assigning, and directing work. Approachable and actively seeks to motivate others, promoting positive teamwork By maintaining high levels of energy and optimism.Manage and simplify complex processes understanding what to measure and To achieve deadlines within and beyond your own area of responsibility. Challenge poor behavior in others in a positive and constructive manner. Keep up to date with developments in your area of specialism. Develop and apply the relevant skills and knowledge to operate competently as a Team leader and develop the skills within the team. Desktop & Network Administrator Show less

    • Clover Transaction Systems Pvt. Ltd.

      Dec 2015 - Jan 2017
      Asst Manager

      Surveillances System For ATM ( Security management ),DVSS monitoring (optional)24x7 ATM monitoring / ATM Network health monitoringMaintenance of ATM, UPS, VSAT, AC,Power/ConnectivityATM device grouping/categorizationFLM/SLM/Cash management / Audit of ATMs & CIT AgencyCo-ordination with service providers for issue resolution and generating SLM callsCo-ordination and follow-up with respective teams/vendorsEnsuring turnaround time (TAT)Weekly reportsEscalations Show less

    • CMS Info Systems

      Jan 2017 - now

      Core Development Team member of SBI MVS-EPS-OMS (Multi-Vendor Software) Project. Handling Daily ATM Operations , Deployment , Cash Management.{ DCB , RBL and HDFC Bank }

      • Assistant Manager – Customer Services ( SBI MVS Project )

        May 2019 - now

      • Assistant Manager Customer Services

        Jan 2017 - May 2019

  • Licenses & Certifications