Eric Padriquez

Experience

• 

  Accenture

  Nov 2003 - Aug 2006

  Key Responsibilities:• Provide System Administration on ERP applications and expertise to the Application teams.• Develop, test and deploy Autosys batch jobs and implement scripts as needed or required.• Monitor, test and troubleshoot the technical architecture such as setup of connectivity, regular check-up of the project connectivity to the Oracle applications, Database, and UNIX.• Responsible for System tools upgrade using Application Upgrade/Change Assistant (e.g. applying Patches and Bundles).• Responsible for creating and implementing shell scripts to enhance performance of the Application servers.• Assist in analysis, assessment and resolution of System Administration issues reported by the client or the application team.• Identify and implement initiatives as part of the unit’s continuous improvement program.• Take part in providing job failures details for reporting purposes to the client.• Identify and communicate any cross-area or cross-release issues that may affect other areas of the project.• Provide support for application hardware, software, and/or network connectivity problems. Maintain problem status for each problem ticket assigned according to current standards and specifications; • Provide on-call support outside normal business hours as needed.• Responsible for the migration process which included providing migration reports/statistics. Show less Key Responsibilities:• Perform System Administration support tasks to support the production, development, testing and training environments.• Responsible for creating scripts for Autosys batch.• Define application migration paths and perform object migration activities.• Handled all Oracle Application project migrations for development, test and production environments using Application Designer and Data Mover.• Refresh Application Environments for development and testing.• Install and support third-party software.• Look after day-to-day walk-up requests. Show less

  • Software Engineer

    Apr 2005 - Aug 2006

  • System Administrator

    Nov 2003 - Apr 2005
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  NGA Human Resources

  Sept 2006 - May 2007

  Key Responsibilities:• Responsible for day-to-day Oracle application - HR technical support of multi-language systems by working closely with the Infrastructure and Development Teams to ensure the quality and timely delivery of services.• Issue logging and end-to-end incident management system.• Support the Oracle application - HR Production system (incident, problem management), Development and Test systems during all project phases.• Help to implement Change control and release management within application environments;• Liaising regularly with functional HRIS customers. Show less

  • Technical Application Support

    Jan 2007 - May 2007

  • Functional / Technical Consultant

    Sept 2006 - Jan 2007
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  Credit Suisse

  Jun 2007 - Sept 2012

  Key Responsibilities:• Build, support and maintain Oracle Application Infrastructure – Web, Application and Process Schedulers configure in Windows and UNIX platform.• Worked on Oracle Application - Financials and System tools upgrades.• Integration of all system elements utilizing cross platform solutions and available third party tools.• Migrated applications to new server builds when the company upgraded its hardware infrastructure due to end-of-life.• Managed downtimes, approved change request and maintenance windows.• Responsible for incident and problem management tracking to closure as well as implementing change requests.• Ensured resources are allocated to support 24x7 shifts of critical application environments.• Worked with project managers and environment owners to decrease number of test environments per server to improve performance and support cost.• Planned and coordinated business continuity plan (disaster recovery) of supported Group Controlling applications.• Ensured the availability and accessibility of critical applications on both production and non-production environments.• Design, build, test and deploy Control-M jobs for various applications (Group Controlling, Regulatory, PeopleSoft applications - Financials and Human Capital Management). Show less Key Responsibilities:• Hyperion Enterprise Performance Management (EPM) - Essbase and OBIEE implementation and upgrade for IB Reporting and Group Controlling.• Lead technical analyst for Oracle Hyperion Planning implementation and upgrade for Finance Services.• Analysis of business requirements and interactions with business analysts, testers, and developers in order to define technical solution for the delivery of application solutions.• Escalation point and SME for Control-M, Oracle Hyperion EPM, Hyperion Planning, Enterprise Financials, DataStage, and OBIEE.• Developed and supported Control-M functional and technical automated process on a 24x7 basis.• Migrated Control-M using XML files across environment and document procedures.• Developed batch scripts for regular environment maintenance such as server reboots, file archiving and housekeeping on Windows and UNIX servers. Show less Key Responsibilities:• Provide System Administration level 3 support to global overnight batch processing and on-line users as well as other in-house developed applications.• Performed application environment refresh and coordinate with database team for database refresh and performed sanity checks.• Part of regular weekend and out-of-hours support roster to work on critical issues in Asia Pacific, Europe, and Americas.• Resolved incidents on production and non-production issues with the application environment.• Supported Application Development and Test team by ensuring the system are available and performing as expected.• Performance analysis and regression testing of application environments.• Performed regular and emergency releases of objects to production.• Performed regular migrations and deployments of developer objects. Show less

  • IT Environment Manager

    Oct 2010 - Sept 2012

  • Senior Systems Engineer

    Oct 2008 - Oct 2010

  • System Administrator

    Jun 2007 - Oct 2008
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  Viacom

  Oct 2012 - Apr 2017

  Senior Systems Engineer

  Key Responsibilities:• System administration of Enterprise Resource Planning (ERP) application - HR, Payroll, Benefits Administration, Time and Labour, and Absence Management modules.• Completed system upgrades and played a lead role in application systems administration.- Application and Web server configuration and instance management.- Environments creation, maintenance, data refreshes and data scrambling.- Applied patches and updates for application, security and system tools.- Undertook change management including object, code and configuration migrations between all environments.- Worked closely with infrastructure groups (DBAs, OS support and InfoSec) to address all matters involving infrastructure.- Developed UNIX scripts (Shell) for application maintenance and monitor the application environment.- Establish best practices and documentation.• Responsible for security administration and support modules implementation from application security perspective. The key responsibilities include:- Work closely with the application development team to understand the business requirements and enhance, develop security design solutions to meet those requirements;- Day to day security tasks related to application/data access for users and security changes related program changes;- Partner with development team to resolve technical issues mainly related to system infrastructure;- Responsible to work within framework of departmental project management and quality assurance guidelines, development standards, procedures and methodology;- Closely work with vendor partners (on-site and off-shore resources) to resolve systems issues and implement new modules;- Assist in the assessment of consultant resources associated with application related activities with an emphasis on System Administration skills evaluation. Show less

• 

  Commonwealth Bank

  Jun 2017 - Aug 2019

  Operations Delivery Lead

  Key Responsibilities:• Manage the outcomes pertaining to the operational delivery of business critical Finance and Regularity reporting applications and processes.• Accountable for ensuring operational standards and processes are met by managing Application Service Providers and vendors.• Act as a single point of contact for customers and service consumers to ensure easy and simple engagement process for all services delivered.• Assess the efficiency and effectiveness of processes/systems to deliver current and future customer needs.• Change Management champion - facilitate the Change Advisory Board to review and discuss Finance and Audit, Procurement, and Regulatory Reporting applications. Governing the changes and enforcing that every change is compliant and follows the guidelines to prevent risk to the stability and availability of the applications.• Maintain the support documentation and knowledgebase(s) for systems and interfaces.• Perform reviews of major incidents, problems, and/or changes, as per assigned processes.• Work collaboratively with all parties with regard to changes, incidents, problems and corrective actions and provide escalation point to lead, coordinate and communicate recovery of the service interruption (when required) for the Finance and Regulatory reporting applications.• Oversee the integration of services from multiple application service providers, monitor service provider compliance with operational policies and processes, and escalate issues of non-compliance as appropriate.• Identify any critical service delivery vulnerabilities in the operational services and ensure adequate measures are in place to limit associated risks.• Provide operational review, input and advise related to new systems or system enhancements and assist in the deployment of application upgrades to minimise exposure to possible obsolescence, within the agreed architectural guidelines and standards. Show less

• 

  ASG Group

  Sept 2019 - Oct 2020

  Environment Lead

  Key Responsibilities:• Provide expert troubleshooting for isolating technical problems in the PeopleSoft Internet Architecture (PIA) including databases application servers, process schedulers, Application Messaging (Integration Broker), Elastic Search, and Web Servers.• Provide database administration support for Oracle Database 12c and 19c for production and non-production.• Responsible in coordinating, planning, and executing Database upgrade (from 12cR1 to 12cR2 and from 12cR2 to 19c).• Provide guidance and recommendations on overall technical roadmap in maintaining database and application environments.• Planned and coordinated business continuity plan (disaster recovery).• Responsible in database patch management and environmental impact assessment.• Involve in Database partitioning activity.• Develop scripts/program to maintain and monitor the application to always ensure availability of Environments.• Point of contact for any Environment and Database management tasks and triage• Monitor, test and troubleshoot the technical architecture such as setup of connectivity, regular check-up of the project connectivity to the Oracle applications, Database, and UNIX.• Coordinate with support teams for maintenance patching process tasks including Databases, Windows, and Unix.• Use JIRA as defect tracking and version control systems.• Responsible for creating and implementing scripts to enhance performance of the Application.• Developed scripts for regular environment maintenance such as server reboots, file archiving and housekeeping on Windows and UNIX servers.• Act as liaison between the onshore and offshore to provide comprehensive technical support. Show less

• 

  ESTA (Emergency Services Telecommunications Authority)

  Mar 2021 - May 2021

  Environment Manager

  Key Responsibilities:• Assist in creation of the planning, build, configuration and support of all application in the non-production environments (development and test) for projects.• Ensure that change management is applied to integrated test environments and selected development environments for projects.• Point of contact for investigating and resolving project-related environment issues.• Defect triage and working through to root cause analysis engaging with Tech teams where necessary.• Daily Environment Health Checks.• Ensure a high level of non-production environment availability by using monitoring and alerting tools to proactively identify issues and take corrective action. • Coordinate environment bookings for projects and resolve conflicts.• Assist with provision/configuration of non-production environments with the various technical teams.• Coordinate the deployment of software into non-production environments.• Assist resolution of environment issues with the supporting technical teams and escalate where necessary.• Provide regular status reporting to management. Show less

• 

  Bureau of Meteorology

  May 2021 - now

  Environment Lead

  Key Responsibilities:• Provide Environment expertise to streams and projects on IT Environments.• Perform/assist in root cause analysis of incidents and defects within Environments. • Support the day to day running of Environments within the Program including conflict resolution, availability, test support, patch levels and version control. • Maintain Environment VM infrastructure throughout cloud and on-premises DCs.• Deployment of software including OS and Application throughout Environments as required. • Work with multiple Environment tools sets covering automation (Housekeeping, software deployment) Environment monitoring, reporting, booking & change management etc. • Setup and maintain monitoring within Environments via API's, Services, Databases, Web interfaces etc. • Work directly with Streams and their Projects to gather and meet their Environment requirements. • Design and implement Environment Processes working closely with stakeholders.• Work with network and security resources to maintain Environment firewalls, certificates, and networks.• Coordination with external teams and vendors for application and infrastructure deployment.• Support all ROBUST Streams across Environments including Access Management, provisioning, decommissioning, defect triage, Incident, change and problem management. • Create / modify Environment documentation, update defects via ALM, maintain booking register create options papers as required. • Design, build, maintain, and run refresh/deployment strategies across a variety of applications and databases as required.• Stakeholder communication on capacity, outages, availability, monitoring & reporting.• Run daily Environment shakeout tests.• Review and approve Environment Change requests, working with the Change & Release manager to ensure releases are aligned to the release schedule. Show less