KEVIN PHUNG

Experience

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  Geek Squad

  Aug 2015 - Jan 2016

  Advanced Agent

  Troubleshoot various tablets, laptops, and PC"s.

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  United Airlines

  Jan 2016 - Sept 2022

  Critical Infrastructure Engineer

  • Act as the onsite facilitator during the construction and build‐out of the LAN room and/or cable installation, working with project team, vendors and client to ensure design is implemented properly.• Provide a daily status to team members. (Informational)• Assist in the installation of all the IT infrastructure equipment in the LAN room.• Provide technical support, as needed, to the enterprise.• How to terminate and test category 6 copper cabling.• Participate in relevant client technology and construction meetings and internal team meetings.• Coordinate vendor installations including LAN room cable installations (Copper or Fiber) and any other technology installation.• Oversees the project planning and coordination of user workstations.• Ability to manage and organize the project as a second point person under the Project Manager or Senior Project Manager.• Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures.• Install and program Tripp Lite/APC UPS systems.• Install, maintain, test, and troubleshoot hardware systems (Network switches, routers, UPS’s, firewalls, and servers).• Engage multiple departments to ensure projects incur minimum outages to a 24/7 operation• Plan the design of, and ensure standards are followed during the construction of IDF/MDFs. Show less

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  Gala

  Sept 2022 - now

  Software Application Manager