Chad Burkhart, MBA

Experience

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  UNC Charlotte

  Sept 2010 - May 2012

  Student Union Loading Dock Coordinator

  -Responsible for distributing daily deliveries, maintaining delivery databases and logbooks. -Assists with the loading/unloading of trucks. -Manages all traffic inbound/outbound of dock area. -Prepares packages for shipment & return. -Coordinates with Waste Mgmt & Recycling Services. -Manages the vehicle check out system. -Responsible for general upkeep and cleanliness of dock areas.

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  Coca-Cola Bottling Co. Consolidated

  Mar 2011 - Jul 2013

  -“Build” pallets/orders as needed/directed to support successful order fulfillment. -Use appropriate material handling equipment to move product and materials from/to designated locations to support activities in an efficient and safe manner. -Assist the daily housekeeping and maintenance of warehouse grounds.-Work accurately to control warehouse inventory to keep shrink at acceptable level.-Efficiently load/unload trucks-Adheres to all policies and procedures relating to product age and quality.-Understand the safety culture and strives for 100% compliance concerning safety observations.-Perform miscellaneous activities as directed to support the efficient operation of a warehouse in a dynamic environment. Show less

  • Logistics Operator 2

    Oct 2012 - Jul 2013

  • Logistics Operator I

    May 2012 - Oct 2012

  • Bulk Warehouse Worker

    Mar 2011 - May 2012
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  Performance, Inc.

  Jul 2013 - Nov 2014

  -Assist the Outbound Manager in managing the day-to-day operations of the production department, which includes replenishment, restock returns, waving orders, induction, pick/pack, and shipping of all retail and mail order customer shipments.-Assist in overseeing the day-to-day operation of the department.-Manage a team of 30+ associates to ensure accurate and timely shipments of customer and retail store orders.-Training and cross-training of existing associates and new hires.-Ensure compliance with all company policies and procedures.-Ensure picking/packing and shipping accuracy.-Provide excellent customer service by maintaining a 24-hour turnaround of all processed orders.-Responsible for the security of the inventory and the building.-Other duties as assigned. Show less

  • Assistant Warehouse Supervisor

    Nov 2013 - Nov 2014

  • Production Coordinator

    Jul 2013 - Nov 2013
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  Jeff Daulton A/C Systems

  Nov 2014 - Feb 2015

  Front Office Manager

  -Enhance the flow of work in both the office and shop to ensure that any inventory is used before being purchased.-Update any databases in terms of customers, job orders, and job functions.-Develop and implement a fleet management system for company vehicles. -Develop marketing tools and establish identity through social media and other online tools. -Order and receive any shipments of parts and materials. -Keep all systems organized and up-to-date.

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  GEODIS

  Feb 2015 - Sept 2018

  While serving as a Project Manager at Geodis Supply Chain Optimization, I oversaw a portfolio of up to 10 parallel projects while defining scope and goals, driving action plans, tracking and resolving issues, collaborating with key stakeholders, and ensuring completion of deliverables within time and budget limits. I facilitated stakeholders and executives in strategic decision-making by generating and presenting reports. I automated and revitalized reporting and billing. I coordinated business systems solutions while analyzing complex customer requirements, traveling to Mexico, Canada, and New York, and understanding cultural differences. Show less In this capacity, I conducted logistic and supplier management data mining, analysis, and presentation to ensure compliance with SLAs and KPIs from a supplier-to-business and business-to-customer perspective. I obtained data from an MS Excel spreadsheet using multiple query systems to identify ongoing progress.Highlights of accomplishment in this role include:➙ I optimized reporting and visibility by developing a portal to enable staff to manipulate data extracted from the transportation management system and prepare engaging presentations for customers/executives.➙ I improved performance metrics by making recommendations on process improvements and implementations. Show less As a USA Team Lead of Toshiba Operations, I oversaw end-to-end shipping and logistics processes across Memphis and Durham, including driving order initiation, BOL preparation, loading and unloading of products, and ensuring final delivery of global shipments.Highlights of accomplishment in this role include:➙ I supervised seven shipping clerks in the smooth execution of logistics processes for two locations within the US while equipping required tools with members, identifying and eradicating obstacles, and performing root cause analysis.➙ I reduced shipping costs for customers by driving positive process changes and maintaining customer satisfaction. Show less

  • Project Manager - GeoFlow Key User

    Dec 2017 - Sept 2018

  • Sr. Business Data Analyst - GeoFlow Key User

    May 2017 - Dec 2017

  • USA Team Lead of Toshiba Operations

    Sept 2015 - May 2017

  • Ops Team Lead-Toshiba/IBM

    Sept 2015 - May 2016

  • Logistics Analyst

    Feb 2015 - Aug 2015
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  Jeff Daulton A/C Systems

  Sept 2018 - Mar 2019

  Business Office Manager

  While serving as an Office Manager at Jeff Daulton A/C Systems, I completed projects within deadlines, quality standards, and budget parameters within a rapidly evolving environment by deploying installation teams. I identified improvement opportunities within inventory, sales, and processes through data analysis.Highlights of accomplishment in this role include:➙ I managed payroll for 14 employees weekly, logged vendor invoices upon receipt for up-to-date job profitability, and ordered and controlled equipment supplies for on-time delivery to customer sites.➙ I optimized cash flow and saved costs by implementing a system of returning unused parts to suppliers for credit/refund. Show less

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  Toshiba Global Commerce Solutions

  Apr 2019 - now

  As a Program and Vendor Relations Manager, I streamline operational processes for service providers by developing processes from scratch as an SME for self-checkout manufacturing. I create communication and escalation paths between TGCS and third-party manufacturer as commercial relationship manager.Highlights of accomplishment in this role include:➙ I reduced the engineering parts request process turnaround time from two months to 24 hours.➙ I was asked by the CEO and acting COO to manage emergency Walmart Mexico rollout triage and improve customer experience.➙ I chaired discussions for new machines type models to be assembled at third-party manufacturer. Show less While serving as a Senior Manager of Manufacturing Operations, I trained a new associate operations manager on supervising 50+ team members across multiple functions. I established IT infrastructure, parts planning, pricing, and document sharing from scratch. I implemented quality and production metrics at the new facility for minimal disruption to customers and traveled to Memphis for stabilization checkpoints and training.Highlights of accomplishment in this role include:➙ I led the relocation of self-checkout manufacturing operations from Durham to the third-party manufacturer in Memphis over less than three months (expected timeline of 18 months).➙ I transitioned from a flat organizational structure to delegation/escalation path tasks while adding an SME/team lead role (10 direct reports selected as SMEs across departments).➙ I successfully eliminated system 6 production line, processes, and inventory for a clean cutover to system 7. Show less As a Senior Manager of Continuous Improvement, I revamped SOPs and KPIs into actionable metrics and implemented the inventory cycle counts process. I identified and bridged the communication gap between manufacturing and engineering for new product inputs. Highlights of accomplishment in this role include:➙ I integrated a random inspection quality plan, including spot checks that inbound parts meet specifications and random assembly audits.➙ I reduced part storage needs by 10K sq ft, including same parts consolidation, pallet racking reconfiguration, and obsolete/excess parts scrapping.➙ I cleared 2K sq ft project space by relocating admin desks to the lobby without disruption to ongoing operations.➙ I decreased on-hand inventory by 40% with no impact on production.➙ I was selected by COO and SVP to serve as a CI representative for Worldwide Operations. ➙ I decreased staff requirements by 37% by removing unnecessary processes. Show less In this capacity, I promoted a lean manufacturing mindset in the company by organizing meetings with team leads and supervisors, ensuring progress documentation and tracking, and initiating proactive short and long-term planning. I improved multisite quality, efficiency, and customer satisfaction for self-checkout manufacturing processes by introducing lean manufacturing principles.Highlights of accomplishment in this role include:➙ I improved first pass yield (FPY) from 75% to 98% and reduced product rejection rate from one out of four to one out of 50 by applying countermeasures to waste/defects elimination.➙ I increased throughput by 88% and saved 30 minutes and $28 per machine from the production process.➙ I reduced direct labor cost per machine by 40% by eliminating a second shift and employing Six Sigma/lean and operations tools. Show less As a Manufacturing Operations Manager, I was onboarded to support the growing demand for self-checkout product manufacturing line. I led and mentored up to 100 direct and indirect employees while ensuring cross-functional staff geared towards shared objectives of high-quality production.Highlights of accomplishment in this role include:➙ I decreased the entire production line footprint by 42% (30600 to 17,500 sq ft) and enabled accurate inventory financials and raw counts by eradicating redundant prepping and installing JIT parts to the line. ➙ I achieved 100% visibility of serialized data, daily real-time production variance, and order status to PM, manufacturing leads, and supervisors by developing a shop floor control system from scratch to create genealogy per machine.➙ I attained daily production goals and 99.9% on-time shipment by identifying and addressing staffing needs.➙ I was handpicked as a US representative for the TGCS corporate Industrial Engineering workshop in Tokyo.➙ I boosted shift throughput by collaborating with procurement, supply chain, and production planning. Show less

  • Program/Vendor Relations Manager

    Jul 2024 - now

  • Operations Manager 2

    Jun 2021 - Aug 2024

  • Sr. Continuous Improvement Manager

    Jun 2022 - Oct 2023

  • Continuous Improvement Manager

    Aug 2019 - May 2022

  • SCO Manufacturing Manager

    Apr 2019 - May 2021