Tracy Lou

Tracy Lou

Front Office Overnight Telephone Operator

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  • Timeline

  • About me

    Director, Hotels at Resorts World Sentosa Singapore | MSc in International Hospitality Management

  • Education

    • Cornell University

      2011 - 2012
      Master Certificate Hospitality Management

      Hospitality Management, Revenue Management & Hotel Marketing

    • Macao University of Tourism 澳門旅遊大學 - UTM

      2003 - 2007
      Bachelor of Science - BS Hotel Management
    • Macao University of Tourism 澳門旅遊大學 - UTM

      2019 - 2023
      Master of Science - MS International Hospitality Management
  • Experience

    • Hotel Royal Macao

      Feb 2005 - Feb 2006
      Front Office Overnight Telephone Operator
    • Hyatt Hotels Corporation

      Mar 2006 - Sept 2006
      Operations Trainee (Internship), Front Office - Grand Hyatt Dubai
    • Wynn Macau

      Dec 2006 - Sept 2007
      Wynn Club Guest Services (VIP)
    • Kempinski Hotels

      Sept 2007 - Apr 2008
      Management Trainee, Front Office - Kempinski Hotel Mall of the Emirates, Dubai
    • Hyatt Hotels Corporation

      May 2008 - Dec 2008
      Guest Service Officer, Front Office - Grand Hyatt Dubai
    • Kerzner International

      Dec 2008 - Mar 2012
      • Executive (Assistant Manager level), Sales MICE - Atlantis The Palm, Dubai

        Sept 2011 - Mar 2012
      • Executive (Assistant Manager level), Rooms - Atlantis The Palm, Dubai

        Feb 2010 - Sept 2011
      • Team Leader, Front Office - Atlantis The Palm, Dubai

        Dec 2008 - Jan 2010
    • Marriott International

      May 2012 - Aug 2016
      • Assistant Front Office Manager - Sheraton Grand Macao Hotel, Cotai Central

        Oct 2013 - Aug 2016
      • Guest Services Manager - Sheraton Grand Macao Hotel, Cotai Central (Pre-opening)

        May 2012 - Oct 2013
    • MGM MACAU

      Sept 2016 - Nov 2024

      Assistant Director of Rooms - MGM MACAU (Nov 2019 - Nov 2020)Assistant Director of Rooms - MGM COTAI (May-Nov 2019)

      • Director of Rooms/ Director of Customer Care

        Dec 2020 - Nov 2024
      • Assistant Director of Rooms

        May 2019 - Nov 2020
      • Front Office Manager - MGM COTAI (Pre-opening)

        Sept 2016 - May 2019
    • Resorts World Sentosa

      Nov 2024 - now
      Director, Hotels

      Hotel manager for -Crockfords Tower-Equarius Hotel-Equarius Villa-Hotel Michael-Hotel Ora

  • Licenses & Certifications

    • ISO 9001 Internal Auditor

      Bureau Veritas (Professional Certification)
      Jun 2011
    • Book-keeping (Level 1)

      LCCI International Qualifications
      Jan 2001
    • Accounts & Book-keeping (Level 2)

      LCCI International Qualifications
      Jan 2003