Talk to sales Try for Free
Tracy Lou

Tracy Lou

Front Office Overnight Telephone Operator

Followers of Tracy Lou4000 followers
location of Tracy LouSingapore

Connect with Tracy Lou to Send Message

Connect

Connect with Tracy Lou to Send Message

Connect

  • Timeline

  • About me

    Director, Hotels at Resorts World Sentosa Singapore | MSc in International Hospitality Management

  • Education

    • Cornell University

      2011 - 2012
      Master Certificate Hospitality Management

      Hospitality Management, Revenue Management & Hotel Marketing

    • Macao University of Tourism 澳門旅遊大學 - UTM

      2003 - 2007
      Bachelor of Science - BS Hotel Management

    • Macao University of Tourism 澳門旅遊大學 - UTM

      2019 - 2023
      Master of Science - MS International Hospitality Management

  • Experience

    • Hotel Royal Macao

      Feb 2005 - Feb 2006
      Front Office Overnight Telephone Operator

    • Hyatt Hotels Corporation

      Mar 2006 - Sept 2006
      Operations Trainee (Internship), Front Office - Grand Hyatt Dubai

    • Wynn Macau

      Dec 2006 - Sept 2007
      Wynn Club Guest Services (VIP)

    • Kempinski Hotels

      Sept 2007 - Apr 2008
      Management Trainee, Front Office - Kempinski Hotel Mall of the Emirates, Dubai

    • Hyatt Hotels Corporation

      May 2008 - Dec 2008
      Guest Service Officer, Front Office - Grand Hyatt Dubai

    • Kerzner International

      Dec 2008 - Mar 2012

      • Executive (Assistant Manager level), Sales MICE - Atlantis The Palm, Dubai

        Sept 2011 - Mar 2012

      • Executive (Assistant Manager level), Rooms - Atlantis The Palm, Dubai

        Feb 2010 - Sept 2011

      • Team Leader, Front Office - Atlantis The Palm, Dubai

        Dec 2008 - Jan 2010

    • Marriott International

      May 2012 - Aug 2016

      • Assistant Front Office Manager - Sheraton Grand Macao Hotel, Cotai Central

        Oct 2013 - Aug 2016

      • Guest Services Manager - Sheraton Grand Macao Hotel, Cotai Central (Pre-opening)

        May 2012 - Oct 2013

    • MGM MACAU

      Sept 2016 - Nov 2024

      Assistant Director of Rooms - MGM MACAU (Nov 2019 - Nov 2020)Assistant Director of Rooms - MGM COTAI (May-Nov 2019)

      • Director of Rooms/ Director of Customer Care

        Dec 2020 - Nov 2024

      • Assistant Director of Rooms

        May 2019 - Nov 2020

      • Front Office Manager - MGM COTAI (Pre-opening)

        Sept 2016 - May 2019

    • Resorts World Sentosa

      Nov 2024 - now
      Director, Hotels

      Hotel manager for -Crockfords Tower-Equarius Hotel-Equarius Villa-Hotel Michael-Hotel Ora

  • Licenses & Certifications

    • ISO 9001 Internal Auditor

      Bureau Veritas (Professional Certification)
      Jun 2011

    • Book-keeping (Level 1)

      LCCI International Qualifications
      Jan 2001

    • Accounts & Book-keeping (Level 2)

      LCCI International Qualifications
      Jan 2003