Lee Backston

Experience

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  Watson Wyatt Worldwide

  Jan 1997 - Jan 1999

  Organizational Development I Change Management

  Senior consultant in the Organizational Development and Change Management Practice. Developed programs and strategies to improve HR functions and grow leaders.Representative Projects:- Restructured HR function in high tech manufacturing company- Analyzed compensation program for IT professionals in University of California system- Developed leadership program for executives at Visa International

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  ELoyalty

  Jan 2000 - Jan 2002

  Senior Principle I Organizational Change I Practice Leadership for CRM consulting firm

  Provided direction and leadership for the western region Organizational Development and Learning Practice. Resulted in growth of practice from 2 to 20 consultants. Representative Projects:Managed the development of the change strategy and execution team for a multi - million dollar CRM project involving development and delivery of both change and training deliverables for manufacturing company in 50 countries. Managed the change management team for a wireless company implementing a new Siebel CRM platform in all regions of the US. Provided coaching and strategy to their senior leadership PMO team. Show less

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  Autodesk

  Jan 2003 - Jan 2004

  Organizational Development I Change Management Leadership

  Led change management global team for a $40m Siebel CRM project. The implementation included Asia Pacific, Europe and the US.

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  Pilot consulting

  Jan 2004 - Jan 2007

  Managing Partner I Change Management Leadership

  Representative Projects:Developed change strategy and tactics and led change management and adoption team for 50 country restructuring of Technical Service function and consolidation of global parts distribution for electronics manufacturer. Developed and led change management strategy and plan for consolidation of worldwide finance group for global manufacturer. Project completed in 6 months with 95% adoption of new system and processes.

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  Blue Shield of California

  Apr 2007 - Jun 2015

  Human Resource business partner to VP of Customer Services. Partnered with senior staff in building leadership pool in operations (2500 employees) and developed strategic skillset in leadership team (1 vp, 7 directors, 25 managers). Developed overall governance structure and foundation for a new program focused on business process management.Developed overall change management plan for $500m technology integration project that replaced current legacy infrastructure.

  • Organizational Effectiveness I Strategic Change Management for Customer Service

    Jan 2013 - Jun 2015

  • Customer Quality I Business Process Mgmt

    Apr 2007 - Jan 2013
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  University of North Carolina at Wilmington

  Sept 2015 - Dec 2024

  Faculty I Business Mentor

  - I teach and mentor students at Cameron School of Business University of North Carolina Wilmington in the marketing department. - My focus is on personal marketing and how to support business majors in successfully transitioning from academics to the marketplace. - Creating a special program focused in applied learning organizing student led consulting teams with a local business.Specialties: Change management, organizational design, leadership development, emotional intelligence, working with boards on strategy, program management, process improvement, strategic thinking, and team development. Show less