Ejovwoke Panama

Experience

• 

  Command Secondary School Abakaliki

  Nov 2014 - Dec 2016

  Subject Teacher

  . Taught Cultural and Creatives Art (CCA).• Organizing of orchestra, recitals, concerts and AfricanEnsemble• New Subject introduction• Setting of exam question and Marking of exam script.• Exam supervision• Computing of monthly and termly report• Evaluation of individual child• Keeping records of child attendance• Giving project topics and collection of projects

• 

  Rolex Comprehensive School

  Jan 2016 - Feb 2017

  Subject Teacher

  . Taught Music and cultural & creative Arts.• Organizing of orchestra, recitals, concerts and AfricanEnsemble• New Subject introduction• Setting of exam question and Marking of exam script.• Exam supervision• Computing of monthly and termly report• Evaluation of individual child• Keeping records of child attendance• Giving project topics and collection of projects

• 

  Delightsome Land

  Mar 2017 - Apr 2020

  Lead Teacher

  . Taught Literacy, Numeracy, Geography, History, ICT, PSHE, CRS & Arts.• Organizing of orchestra, recitals, concerts and AfricanEnsemble• New Subject introduction• Setting of exam question and Marking of exam script.• Exam supervision• Computing of monthly and termly report• Evaluation of individual child• Keeping records of child attendance• Giving project topics and collection of projects

• 

  Novo Health Africa

  Jul 2020 - Jan 2023

  • Steps in on challenging issues (any issue taking longer duration to resolve come immediately under the TL`s notice for adequate attention and possible escalation).• Measuring and reporting team's progress.• Develop strategies and avenues to improve management of key accounts.• Ensure seamless onboarding process of all new clients and develop initiatives to ensure a more efficient process.• Overcome client`s resistance or hesitation to be able to offer solutions to problems.• Ensure internal/external risks are mitigated regarding accounts being managed.• Provide expert technical advice on key account management to unit head.• Develop and implement a timeline to achieve targets.• Empower team members with skills to improve their confidence, product knowledge, and communication skills.• Give daily & weekly reports of activities to Regional ManagerKey Achievements1. Automated the onboarding and enrollment process for seamless management of accounts2. Introduced utilization analysis check and proposing premium mark-up3. Introduced direct feedback/ survey channel to be sent to enrollees 4. Developed a tracker of balance for internal policies / benefits to suit current market realities5. On-boarded additional four (4) new businesses (Clients) and additional lives to existing client6. Improved on the existing KYC (Know your customer) activities by cascading power point slides documents to enrollees when unavailable for presentation / engagement Show less • Ensure a seamless onboarding process of all new clients and develop initiatives to ensure more efficient process and retention • Manage account renewal process of existing clients, promptly and proactively while ensuring 0% churn rate• Handle complex and escalated client service issues.• Screen potential business deals by analyzing the market, examining risks and potentials, evaluating clauses in the contract and making recommendations to management. • Generate new businesses using existing and potential customer networks.• Provide strategic advice to management based on feedback and observations from clientele and the market• Leverage on information related to client`s decision making process, organization structure profile of all individuals involved in the purchasing decision to foster client retention. Show less

  • Team Lead

    Oct 2021 - Jan 2023

  • Client Service and Retention manager

    Jul 2020 - Sept 2021