Rahul Patel

Experience

• 

  Football Federation Victoria

  Jun 2010 - May 2011

  IT Support Officer

  •Maintain IT and communication equipment and also managing booking of equipment using MS Outlook calendar.• Provide Technical support for IT (Microsoft Windows Environment) and printers (Konica Minolta) within agreed Service Level Agreement to Internal staff.• Provide Technical support to staff on Microsoft Windows environment via face to face, phone and E-mail. For regional staff, mainly via remote support using Team Viewer plug in (www.teamviewer.com).• Update Knowledge Base document with day to day issues and with possible solution for future reference.• Perform imaging and restoration of SOE for Desktops and Laptops using O & O Disk Image software. • Create and maintain procedure document for Loan equipment, Meeting and Presentation environment. • Logging and managing issues using Task List on the Intranet site. Show less

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  Socket IT Support

  May 2012 - Dec 2013

  On Site IT Consultant

  Travel sites to provide Onsite IT Support to Satisfy Organisation Needs.* Network and Infrastructure (small business server, server essentials and server 2003) Setup* Setup Security Software and Backup Programs (GFP Backup) as per Client Requirements* Use Different Tools to Clean-up Computer/Laptop from Virus, Malwares etc* Build New and Ex-Lease AMD and Intel Computers.* Inspecting Hardware Fault and Resolving it in Effective and Timely Manner.* Installing, Troubleshooting and Maintaining Hardware and Software – Desktop, Laptop and Printer.* Documentation of Day to Day Issues and Client Queries Show less

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  U-Bute Computers

  Jan 2014 - Mar 2015

  On Site IT Consultant

  Providing Remote and Onsite IT Support to Home and Commercial Users.• Analyse Technical Issues, Diagnose Problems, And Provide IT Support.* Progression and Resolution Management Adhering to the ITIL Management Structure.* Updating Local Knowledge Base with Technical and Internal Procedures and Practices.* Install Licence Software, Corporate PC building and Upgrades which meet Department Needs and Standards.* Testing, Troubleshooting and Supporting Windows XP to Windows 7 Migration with Custom Group Policies (User based and PC based group policies).*Provide Technical and Setup support for Windows Based Computers.* Supporting and Utilising Microsoft Office 2007 & 2010, Microsoft Management Console, Microsoft Operation Management Console.• Setting up, Configuring and Troubleshooting of Wireless Networks and VPN related issues.• Providing Support to Backup and Recovery processes• Detailed Configuration of Windows Server including setting up Active Directory, Exchange, DNS, and DHCP etc. Show less

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  Go Systems Pty Ltd

  Apr 2015 - Jun 2018

  Level 2 Remote Engineer / Helpdesk Engineer

  - Identity Access Management - Microsoft Azure Active Directory and On-Premise Active Directory.- Implement SSO using Microsoft Azure Services.- Scripting and Automation using Powershell - Installing, Setting up and Configuring Netwo.rks, Servers & Desktops to Agreed Specifications.- Migrating Client Applications to the Cloud, i.e. Exchange to Office 365, Backup to the Cloud, On-Premise Data to Dropbox Business.- Taking Ownership of the Delivery of Technical Support Services to Customer Environment.- Proactively take action to prevent Client Systems performing below Optimal Standards using RMM tools such as Solarwinds N-Able and Autotask Endpoint Management.- Implementing Programmed Maintenance for Client Systems.- Windows Server 2008/2012/2012 R2 Networking environments, Hyper-V and VMware- Understanding of Active Directory, Networking Infrastructure, Exchange, SQL, Remote Desktop Services (RDS), Terminal Services etc.- Experience with Microsoft Desktop Solutions: Windows 7, 8, 8.1 & 10 as well as Apple devices Show less

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  GetNEXT Australia

  Jul 2018 - Oct 2019

  System Engineer

  • Configured Initial setup of an Office365, Microsoft Exchange and Active Directory and its administration as well as all aspects of migration from existing infrastructure.• Leading Implementation and delivery of Firewall solution using Sophos product • Managing Microsoft End user devices with Windows 10,8.1 and 7.• Managing Escalations received from Level 1 Support team and perform thorough troubleshooting/investigation as well as applying immediate fix for the raised Incident• Managing the maintenance of a 99.9% uptime, continuous availability on all managed services and to ensure optimal performance using specific monitoring tools, such as ConnectWise and Automate• Collaborate with the overall service desk team to develop/update policy and procedures• Managing Internal/External infrastructure including production and beta servers.• Mentor Junior technician for best practise as well as provide comprehensive SOPs for different issues and scenarios Show less

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  Anglicare Victoria

  Oct 2019 - now

  Senior Systems Engineer