Ibrahim Sorie Kabba

Experience

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  Sitel

  Aug 2019 - Sept 2019

  Customer Service Advisor
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  School of Architecture, Planning and Environmental Science UCD

  May 2020 - Aug 2020

  Research Assistant

  As a Research Assistant at University College Dublin, I contributed to projects focused on the intersection of economics and pro-environmental behaviors. My work involved data analysis, literature review, and collaborating on a publication that examined how economic factors influence sustainable actions. This research has been instrumental in advancing studies in environmental economics, sparking further research and discussion in the field. Through this role, I honed my analytical skills, gained valuable insights into environmental policy research, and developed a strong foundation in academic research methods and interdisciplinary collaboration. Show less

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  Sky

  Feb 2021 - Aug 2022

  Customer Support Specialist

  At Sky Ireland, I served as a Customer Support Specialist, where I was responsible for managing customer inquiries across multiple channels, including phone, email, and social media. I played a key role in resolving customer complaints, ensuring high satisfaction rates, and fostering positive relationships. I also contributed to continuous business improvement by providing valuable feedback to various departments. My role involved data management, issue resolution, and proactive customer engagement, which honed my problem-solving skills and strengthened my ability to communicate effectively with diverse stakeholders. Show less

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  SSE Airtricity

  Sept 2022 - now

  Home Energy Advisor

  In my role as a Home Energy Advisor at SSE Airtricity, I focus on enhancing customer experience by navigating the complexities of the energy market and promoting sustainable energy solutions. My responsibilities include assisting customers with energy service transitions, addressing inquiries about billing and service options, and ensuring compliance with industry regulations.A key achievement in this role has been driving the adoption of smart meters among customers. By identifying that many were unaware of the benefits due to regulatory complexities, I developed and implemented targeted educational initiatives to help them understand how smart meters can improve billing accuracy and energy efficiency. This proactive approach has contributed to a higher uptake of smart meters and better customer satisfaction.I am also an active member of SSE’s Operational Excellence Group, where I help develop and execute strategic initiatives to improve service delivery. This involvement has strengthened my skills in operational planning, resource management, and collaboration within cross-functional teams.Through my work at SSE Airtricity, I have built a deep understanding of energy regulations and compliance, developed effective communication skills to translate complex information for diverse audiences, and consistently delivered high-quality, customer-focused solutions that align with SSE’s sustainability goals. Show less