Duane Cosgrave

Experience

• 

  Ericsson

  Sept 2000 - Aug 2002

  Product Unit Administrator

  • Tendering of offers for telecommunication training to operators. • To interface with account management and customer care on provisionaltraining offers.• Acting as an internal support contact to out of house account managers.• Ensuring documentation and course material arrives on time at the right location and in the right format.

• 

  Siemens Enterprise Communications

  Jan 2003 - May 2003

  Marketing Assistant

  • Developing a Training Manual for Siemens Brand Ambassadors.• Organising Material for tradeshows and general day-to-day marketing activities.

• 

  PayPal

  Aug 2004 - Sept 2024

  •Working various outbound revenue protecting activities to protect, activate and grow the business. These campaigns include PCI, Churn, Decline, Lapse, Pro Inactive, P2P and our Limitation project.•Co-ordinator for EU Pro Billing, working directly with the US Billing team. Responsibilities include ensuring payment declines are kept to a minimum and high processing accounts are not deactivated. •Outbound Risk Education to Merchants who receive their first Chargeback. Advising Merchants on how to reduce risk and fraud by becoming PCI Compliant and incorporating the usage of 3DSecure, AVS and FMF. Show less

  • Enterprise Customer Success Manager

    May 2013 - Sept 2024

  • UK Business Support Outreach Agent.

    Mar 2008 - May 2013

  • Fraud Agent

    Jan 2007 - Mar 2008

  • UK Resolution Representative

    Aug 2004 - Jan 2007