Adrianna Isufi

Experience

• 

  Byron

  Jan 2015 - Nov 2018

  • Before and after each shift, checked freezer and refrigerator for temperature levels and to ensure proper functioning.• Completed opening and closing checklists. Resolved occurring issues.• Managed shifts, assigned sections, organised breaks.• Ensured safe and sanitary food-handling practices, made sure all food preparation areas were cleaned and inspected.• Used Fourth Hospitality to create long-term schedules for daily shifts for employees, confirm working hours and tips.• Used Comtrex for daily cash outs, product orders and weekly stock counts.• Devised and implemented new strategies to improve team performance, improve productivity and increase operational efficiency.• Handled customer complaint resolving serious complaints and issues to achieve continued customer loyalty.• Investigated instances of inventory waste or theft and corrected operational problems to ensure business was operating at expected levels.• Compliant with company procedures regarding Financial audit.• Worked together with Head Chef and all BOH and FOH staff members to ensure safety and safe handling of all food. Always Food Hygiene audit ready.• Ensured quality standards were maintained during preparation and serving of meals.• Hired and trained new FOH staff and monitored their development. Show less

  • Assistant Manager

    Nov 2017 - Nov 2018

  • Shift Supervisor

    Aug 2016 - Nov 2017

  • Waitress/Bartender/Host

    Jan 2015 - Aug 2016
• 

  Pandora

  Jan 2020 - Sept 2021

  Assistant Store Manager

  • Influencing and increasing sales in a one to one selling environment.• Achieving and often exceeding individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity.• Building the bond between our brand and our customer, by answering queries, providing exemplary service and adapting my approach depending on individuals’ personalities and needs.• Learning and confidently sharing PANDORA product knowledge to maximise sales and provide an unforgettable customer experience. This includes the Pandora history, production process, our Company values, product composition, trends and best sellers.• Encouraging customer loyalty - discussing upcoming collection launches, obtaining customer data by offering e-receipts.• Assisting with product and POS deliveries; unloading and storing in the correct spaces in store.• Completing Pandora online training modules, to develop myself and flourish as Pandora team member, with the support of Store Manager.• Leading by example; coaching and training newer members of the team.• I am a brand and store ambassador by maintaining a stylish and well-presented appearance.• Merchandising the store and maintaining high shop floor standards; taking pride in my environment.• Operating the till system, handling financial transactions including returns and exchanges.• Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe. Show less

• 

  Nuffield Health

  Aug 2021 - Feb 2024

  • Front of House Manager/Duty Manager

    Sept 2021 - Feb 2024

  • Sales Executive

    Aug 2021 - Sept 2021
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  Flat Iron

  Apr 2022 - now

  • Assistant General Manager

    Oct 2022 - now

  • Assistant Manager

    Apr 2022 - Feb 2024