Sagar Vig

Experience

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  Quatrro

  Feb 2013 - Aug 2015

  Sr. Technical solutions Engineer

  Gained this experience while doing my Bachelor's DegreeWorked on Providing Remote Technical resolutions to US and CA customers. Providing support on system fixes, Internet and other technical issues

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  Expedia Group

  Dec 2015 - Aug 2017

  Sr. Customer Experience Analyst (Product)

  Responsibilities-* Worked on defining customer Journeys, implementing tracking and reporting anomalies and pain points to ensure smoother customer experience* Converting customer feedback into intelligent product functionalities* Attaching potential revenue and conversions KPIs on product ideas* Technical Investigations using tools like Splunk and Catchpoint * Use of Tableau & Splunk to automate user reports and DashboardsImpact-* From a Pilot project to a team project- Started as a pilot member to drive the project and gradually turned out to be a team project with 8 analysts in 2 years* Automations that saved us a lot of effort— Using NLP tools* From Excel to creating and maintenance of dedicated database for team* Implementation of Proposed Idea- 7-8 key features in span of 1 year. Show less

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  Expedia Group

  Jan 2020 - now

  Leading multiple product initiatives1) Building Competitive Intelligence Platform- The platform will be used as the sole source of competitive Intelligence across Expedia. It will be used by more than 10K users and will save $10m+ vendor and research costs. The automated scripts in the platform will also save more than 50% of the Competitive Intelligence and product team's bandwidth used in research2) Consumer Facing Products- Enhancing the experience of Flights products to enhance the revenue opportunities and conversion optimization through initiatives like Improved Flights seat selection and Merchandising through new opportunities like adding Fintech and Assurance products, etc. Creating $2M additional revenue opportunities and additional 15% conversion uplift3) Competitive Product Scorecard- Created Framework to measure Product Competitiveness which has been adopted as a standard product to measure competitors' product experience and set Benchmark for our internal products4) People Management- Managing a global team of 5 software devs to build a competitive Intelligence platform and various other scrapping-related tasks required in market research to improve the product experience.Responsibilities include-* Gap analysis- Customer Experience/Feedback, Shopping Funnel analyses, Market Research, Competitive Analysis, and User Research* Preparing Product Requirement doc including hypothesis, requirements, solution, use cases, and roll-out strategy* Managing the product roadmap for conceptualization and leading sprints for agile developments* Defining and tracking KPIs for product success and business impact* Tracking internal and external AB tests and associated metrics* Stakeholder Management- Collaborating with Global Design, Product, Analytics, Strategy, supply, and Engineering teams to implement the solutions* Presentations to LT and Strategy leaders around product vision, impact, and success Show less Transitioning to a new Program/product Manager role with responsibilities to plan and roll out a new product to measure competitive Product experience- "Competitive Product Scorecard" and working alongside other Flights Product managers on crucial Merchandising and Seat selection initiativesAdditionally managing 3 resources on the product analytics part to drive Product ideas by conducting Market and competitive research, Customer pain points, etc. Sharing them with internal product teams and working closely with them on the AB test rollouts, defining and measuring KPIs for the success Show less Responsibilities and Impact1) Product Benchmarking and analysis- Measure Internal products and KPIs against competitors. Using various external vendors to collect and analyze competitive data like Retention, engagement, etc., and benchmark against internal products. Analyses to understand the anomalies in the data and stitch it with the product functionalities. Analysis has helped multiple product teams to regularly stay ahead of the competition more than 50% of the time2) Competitive Intelligence- Deep dive research, product teardowns, Tracking A/B test of competitors, and use of competitive intelligence frameworks like SWOT, Porter 5 Forces, etc. on competitors to flag early warning signs and ideate product enhancements. 20+ product ideas have been implemented in internal products3) Partnering with product Strategy- Research on key emerging markets/ Players, acquisitions recommendations, and discovery stage analyses contributed to defining the long-term strategy for the Company. Acquisition of 2 new players and expansion into new geographical areas4) Product Analytics to Product teams- Defining and measuring the key metrics for newly launched A/B tests and monitoring them regularly to define success/ failure. Analysis of data to call out the test and further analyzing and improving failures to retest them. 5) Traffic Analysis and KPIs monitoring- Regularly analyzing Traffic to uncover insights around user behavior and measuring metrics like Engagement, retention, Bounce rate, etc. 6) Monthly and ad-hoc presentations to the Product and Strategy team- Frequently presenting the content to Product managers, Strategy, and business leaders to enhance products and stay ahead of the competitors. Delivered 100+ presentations in 3 Years leading to strong decision making and defining product strategyTools Used- Tableau, Adobe Analytics, SQL, Alation, Python, JIRA, MS OfficeStakeholders- Product Managers, UX designers, Strategy, TPMs, Prog Mgr Show less Fix Term Project- Worked on Identifying customer Journeys/ Pain Points, and created a mechanism around Monitoring and Investigation using Splunk, Tableau, SQL and Adobe Analytics (Omniture). Defined and measured success metrics (KPIs) for the project and created automated reports and Omniture Dashboards for User Journeys. Created the business case by sizing the opportunity areas. worked with product teams for new feature development and improvements in existing feature to enrich Customer experience Show less

  • Program/Product Manager 3

    Jan 2022 - now

  • Sr. Product Analyst/ Co- Product Manager

    Jun 2021 - Dec 2021

  • SR. Product Analyst

    Dec 2017 - Jun 2021

  • Sr. Business Analyst

    Jan 2020 - Jun 2020