Julian Watts

Experience

• 

  Dräger

  Oct 2010 - Oct 2018

  Responsible for pre-sale and post-sale support for large deals and installs that involve monitoring solutions including connectivity and integration to other medical equipment and IT systems. Integration with EMR & CIS and the optimisation of workflow automation.Leading various activities to promote, quote, install and support our systems connectivity offering to the customer in the most professional way, delivering high customer satisfaction and enhancing customer advocacy. Professional Services are delivered from a team of Dräger experts who are responsible for planning and implementing complex systems and solutions in hospital environment. - Project Management - Engineering - Consulting - Application Management - Support Show less As the National Enterprise Sales Specialist for Monitoring, Systems & IT, working with Key Account Managers across all states to achieve defined budgets. The position also serves as the product expert within complex accounts, supporting and maintaining a strong install base and delivering positive impact product presentations, clinical trials and participate in installations, education and training for Enterprise deals.MAJOR ACCOUNTABILITIESProduct and Market Segment knowledgeManage Installed base and sales opportunities throughout lifecycleCo-ordinate & Conduct Product Demonstrations and clinical trials, road shows and trade displaysNegotiate price and preparation of customer quotationsInstallation Training and Support Show less MAJOR ACCOUNTABILITIESManagement of WorkshopManage the workshop team including setting of workshop goals and performance standards. Manage workshop team performance and development plans to support high levels of performance team and the achievement of business objectives. Technical CompetencyManage the technical competency levels of the workshop team to ensure satisfactory levels of competency and performance to ensure servicing of Draeger products meets required standards at all times. This includes keeping up to date competency level records, assessment program and schedules and personal competency recovery programs. Service Loan Pool ManagementManage the pool of service loan devices (including budget and expenses, double swap program and approvals) to ensure the devices are fully maintained and in good working order to meet the requirements of our customers and service agreements. Technical TrainingCo-ordinate the technical training program for the service team in accordance with the company course schedule, scope and budget.Technical Complaints and Escalation Resolve customer technical issues/complaints by taking appropriate action and or raising escalation status to ensure issues are resolved within shortest timeframe and to the satisfaction of customers and Draeger.Tools and Test EquipmentEnsure maintenance and calibration program for service tools and test equipment is undertaken to ensure test equipment and tools are calibrated and in good working order. The includes ensuring that the calibration register is maintained, undertaking of tool and test equipment audits, processing requests for new tools and test equipment and keeping a tools and test equipment listing. Show less

  • Professional Services and Systems Connectivity Manager

    Jun 2018 - Oct 2018

  • National Enterprise Sales Specialist Monitoring, Systems & IT

    Nov 2014 - Jun 2018

  • Technical Service Manager

    May 2013 - Nov 2014

  • Technical Support Specialist

    Oct 2010 - May 2013
• 

  Medtronic

  Oct 2018 - now

  Health Informatics Expert with a Track Record of successful Remote Patient Monitoring Product RolloutsProfessional Services Manager Specialising in Health Informatics and Connectivity at Medtronic.Experienced Connectivity Manager Leading the Deployment of Remote Patient Monitoring Products at MedtronicHealth Informatics Professional with Extensive Experience in Remote Patient Monitoring and Connected DevicesProfessional Services & Connectivity Manager Driving Innovative Solutions for Health Informatics & Monitoring at Medtronic. Show less

  • Business Development Manager | Nellcor™ Microstream™ & OEM | ANZ

    Oct 2023 - now

  • Professional Services & Connectivity Manager - Health Informatics & Monitoring

    Oct 2018 - now