Jamie North

Experience

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  AMP

  Apr 2014 - Apr 2015

  Insurance Tele-Underwriter

  - Conducting tele-underwriting interviews; actively listening to and accurately recording detailed client disclosures for underwriting assessment, whilst maintaining confidentiality and understanding toward sensitive disclosures.- Liaising with financial advisers, underwriters and other internal stakeholders to manage all stages of the insurance application process.- Case management using various systems, ensuring all cases are updated accurately with sensitive documents from advisers, underwriters and medical providers. Show less

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  Commonwealth Bank

  Apr 2015 - Aug 2016

  Superannuation Specialist

  - Conducting outbound member engagement calls to develop and maintain relationships by providing general financial advice to educate and assist members in making informed decisions regarding their superannuation and life insurance.- Creating reports to analyse trends and identify opportunities to present to senior management.- Guiding the team as ‘second in charge’ to drive team KPIs, being a subject matter expert point of contact for the wider CBA business, as well as managing disruptions and making executive decisions in my leaders’ absence.- Continuously exceeded KPIs.- Elected to work with the Operational Excellence and Productivity team to implement continuous process improvement. Show less

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  CommInsure

  Aug 2016 - Apr 2020

  Senior Product Analyst

  - Managing small projects end to end with a Project Manager; receiving an Excellence Award for the delivery of a key project relating to a large suite of legacy products.- Conducting market analysis to understand the competitive environment and contribute towards the ongoing development of products, both current and legacy. - Working with key stakeholders’ including Legal, Risk, I.T., Marketing and Operations to deliver product and pricing updates.- Ensuring activities are aligned with legislative change and identifying, rectifying and mitigating risk incidents or compliance breaches.- Subject matter expert for escalated product enquiries from various internal and external stakeholders. - Working through the user experience and journey for the new quote, apply and underwriting tool.- Providing guidance to Claims Assessors in managing complex or contested claims.- Urgently actioning items on behalf of the Heads of Product and Risk as part of the Hayne Royal Commission.- Ensuring accuracy, transparency and compliance of disclosure documents and collateral.- Empowering frontline teams with technical tools and information to create self-sufficiency in addressing product questions in their conversations with financial advisers and customers.- Team awarded an Excellence Award for the successful delivery of a major product upgrade.- Awarded for the successful design and delivery of new programming for significant event notices. Show less

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  HCF Life Insurance Company Pty Limited

  Mar 2020 - Aug 2021

  Product Manager

  - Owning and leading product enhancements and extensive reviews, working closely with key internal and external stakeholders to formulate, prioritise, refine and recommend product changes with consideration of key commercial outcomes, customer experience, reputational and regulatory risks.- Product SME to support claims and quality assurance teams in assessing complex or contested claims and dissatisfactions, balancing product intent and sustainability as well as member centricity.- Supporting Marketing and Frontline teams to ensure compliance of information.- Championing good risk behaviours by working closely with Risk and Compliance to identify, rectify and mitigate risks; providing pragmatic solutions to achieve appropriate outcomes for both the business and members. Show less

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  Flip Insurance

  Aug 2021 - now

  Life Insurance Product Manager

  Reporting into the Head of Insurance, I currently:- Help drive customer-centric insurance product vision, strategy and roadmap, product analytics, pricing, project management and product launch within the bounds of regulatory and internal frameworks, including disclosure documentation drafting- Advise on the state of the market and ideas for radical, non-traditional products by applying data-driven customer insights and learnings from global exemplars- Stay across the legislative and regulatory landscape and work with legal, risk and compliance to address questions and opportunities- Help drive the Flip digital product roadmap (i.e. non insurance product initiatives and features)- Oversee individual digital product initiatives from conception to development to testing to launch and beyond- Define, scope and test product features and priorities based on customer needs and market trends- Coordinate with engineering, design, growth and act as a central point of communication and collaboration for product initiatives- Utilise data analysis and feedback to continuously iterate and improve Flip products and experiences Show less