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Ferruccio Patrizio

Ferruccio Patrizio

Night Concierge

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location of Ferruccio PatrizioVenice, Veneto, Italy

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  • Timeline

  • About me

    Hotel Manager - HR Manager passionate (AIDP member) - Certified Professional Coach

  • Education

    • Università Telematica Leonardo da Vinci

      -
      Bachelor's degree Science of Organisation and Human Resources 110/110

    • SCIAKY EUROPE S.R.L.

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      Master in Project Management

      Course aimed at those Responsible for managing, leading, coordinating project groups, and who themselves work on projects, and who have experience or knowledge of the practical and formal methods of Project Management.- PROJECT ORGANIZATION- THE ACTORS OF THE PROJECT- ORGANIZATIONAL TYPES- START AND DEFINITION OF THE PROJECT- ORGANIZATION OF PROJECT RESOURCES- COST PLANNING- RISK ANALYSIS AND MANAGEMENT- QUALITY MANAGEMENT- MONITORING, PROJECT… Show more Course aimed at those Responsible for managing, leading, coordinating project groups, and who themselves work on projects, and who have experience or knowledge of the practical and formal methods of Project Management.- PROJECT ORGANIZATION- THE ACTORS OF THE PROJECT- ORGANIZATIONAL TYPES- START AND DEFINITION OF THE PROJECT- ORGANIZATION OF PROJECT RESOURCES- COST PLANNING- RISK ANALYSIS AND MANAGEMENT- QUALITY MANAGEMENT- MONITORING, PROJECT CONTROL- PROJECT CLOSURE- COMMUNICATION MANAGEMENT- SUPPLY MANAGEMENT- STAKEHOLDER MANAGEMENT- AGILE AND LEAN FRAMEWORK Show less

    • SD Formazione

      2024 - 2024
      Certificate of attendance: Responsabile delle Risorse Umane

      Course 117PROTD2496556 - RESPONSABILE DELLE RISORSE UMANE, disbursed by SD Formazione on behalf of Tempi Moderni, financed by Forma.Temp

    • Regione Veneto

      2024 - 2024
      Certificate of attendance: Esperto dell'Amministrazione del Personale

    • YWC ACADEMY

      2020 - 2020
      Certified Professional Coach - Certificazione PA20000C012 Master in Coaching

      Master accredited and recognized by the Italian Coach Association (AICP) Master Coach: Gianluigi RandoMaster Coach: Nicola Zema

    • Accademia di Commercio e Turismo di Trento

      1993 - 1995
      Hotel Management degree

      Marketing and distribution, budget and forecasts, contracting and Revenue, accounting, HR hiring and training.

    • Liceo Classico Marco Polo

      1979 - 1984
      Maturità Classica Liceo Classico

    • 24ORE Business School

      -
      Certificate of attendance

      Digital and Social Recruiting

    • 24ORE Business School

      -
      Certificate of attendance

      Remuneration policies and Corporate Welfare

    • Università Telematica Pegaso

      2022 -
      Laurea Triennale in Scienze Turistiche (L-15)

      ongoing studies

    • University of Bologna

      1984 - 1988
      Veterinary

      I never finished my studies, but that time it's been very important either for my cultural and above all for my personal growth as a man.

    • 24ORE Business School

      -
      Certificate of attendance

      Performance Management

    • 24ORE Business School

      -
      Certificate of attendance

      Personnel selection tools

    • MeliusForm Business School

      2025 - 2025
      Master's degree Executive Master in HR Payroll and Personnel Management

      Concrete approach to the key processes of administrative personnel management, with particular reference to the analysis of all the different contractual types, the processing of the pay slip, the personnel budget and remuneration policies, with a careful look at innovations in terms of salary review process and corporate wellbeing.- Employment relationship- Payroll and contributions- Peronnel cost budget- HR and the management of opportunities and critical issues

  • Experience

    • Venezia 2000 Hotel

      Feb 1988 - Nov 1988
      Night Concierge

      3 stars HotelTemporary contract.Mainly Concierge and Night Auditor duties.

    • Grand Hotel Bahia del Duque Resort

      Dec 1988 - Jan 1989
      Congierge

      5 stars Resort

    • Venezia 2000 Hotel

      Feb 1989 - Sept 1989
      Front Desk Agent

      3 stars HotelTemporary contract.Mainly Concierge and reservation duties.

    • San Giusto - Military Service

      Sept 1989 - Aug 1990
      Nurse

    • Best Wester Villa Mabapa

      Dec 1990 - Nov 1991
      Night Concierge

      4 stars HotelTemporary contract.Mainly Concierge and Night Auditor duties.

    • Grand Hotel Royal e Golf

      Dec 1991 - Apr 1992
      Front Desk Agent

      5 stars HotelTemporary contract.Mainly Concierge and reservation duties.

    • Best Western Villa Mabapa

      Apr 1992 - Nov 1992
      Front Desk Agent

      4 stars HotelTemporary contract.Mainly Concierge and reservation duties.

    • Relais Des Alpes - Bagaglino Group

      Dec 1992 - Apr 1993
      Front Desk Agent - Shift Leader

      4 stars HotelTemporary contract.Mainly Concierge and reservation duties as Dept leader.

    • Hermitage Hotel - De Ferrari Group

      May 1993 - Sept 1993
      Front Desk Agent promoted Front Office Manager

      5 stars HotelTemporary contract.Mainly Concierge and reservation duties.Set up of the entire Department.

    • Hyde Park Hotel - Forte Group

      Jan 1994 - Jan 1994
      Assistant Head Concierge

      5 stars HotelInternship as part of the Master's degree Program.

    • Starwood Hotels & Resorts Worldwide, Inc.

      Jan 1995 - Jan 1995
      Concierge

      5 stars HotelsResponsible for delivering a 5 stars Concierge service to all guests.

    • Albergo al Sole - Small Luxury Hotels of the World member

      Nov 1995 - Aug 1996
      Opening Resident Managing Director

      5 stars HotelPre-opening and Startup-Created and executed front desk and housekeeping operational standards.-Facilitated the development and implementation of customer service training for the front office and housekeeping.Once the GM left I replaced him:-Managing hotel operations for boutique style hotel.-Managing Key accounts, prospecting, making sales presentations and negotiating contractsMy first experience as Deputy Manager and startup specialist

    • Golf Residence Hotel

      Aug 1996 - May 1997
      Resident Manager

      4 stars HotelJoined this new management position to transform a Residence in a 4 stars Hotel, repositioning this 105 Suite/Apartments in the local market and to implement the new branding. During my tenure:Developed and managed the sales budget. Produced sales plan to growth in business sectors through various sales channels.Coordinated and implemented corporate marketing programs, product positioning and customer loyalty programs. Implemented a multifunctional team and led the transition to new procedures, determining and implementing best practices.Reporting to the Owner Show less

    • Concordia Hotel

      May 1997 - Jul 1998
      Front of House Manager

      4 stars HotelResponsibilities included:- Front of House management including reservations, reception and concierge services - Production of daily, weekly and monthly management reports- Involvement with the development of internet procedures to constantly evolve. - Maximising occupancy through experience and via yield management.- Supervision, management and development of the FOH team, including training and team building.- Implementation, achievement and adherence to prescribed standards and procedures.- Inter-departmental liaison to ensure the smooth running of the hotel- Assisting the Sales Manager with any Sales & Marketing, PR or other tasks Show less

    • San Marco Palace All Suites - San Marco Hotels Group

      Aug 1998 - Jun 2002
      Opening General Manager

      - Preopening and Start-up- recruiting and training of all opening team- managing all day-to-day operations- budget and forecasts- Sales and Marketing responsibilities- financial reporting- generating new business leads- reporting to the CEOmain goal achieved: the triennal turnover as per budget

    • Royal San Marco Hotel - San Marco Hotels Group

      Jan 2002 - Jun 2002
      Rebranding General Manager

      4 stars HotelMeantime I was managing the San Marco Palace a new assignment was added.Bought from the San Marco Hotels Group, my main responsability was to apply the key figures of the Group and build and motivating a new team that would shared the Company mission.Great experience in leadership.

    • Palazzo La Scala

      Jun 2002 - Dec 2002
      Opening General Manager

      3 stars Hotel- Preopening and Start-up assignment- recruiting and training of all opening team- managing all day-to-day operations- budget and forecasts- Sales and Marketing responsibilities- financial reporting- generating new business leads- reporting to three owners of the business

    • Liassidi Palace Hotel - a Small Luxury Hotels of the World member

      Jan 2003 - Nov 2005
      Opening General Manager with HR responsibility

      4 stars HotelA new challenge as startup specialist.The transformation of a Venetian Palace into a secluded boutique hotel.Startup operations, then business development through Sales/Marketing/OLMarketing tools and through distribution agreements with main players/partners, create brand awareness as per SLH standard and raise Sales and Market Shares. Targets hit in Y1 and Y2, generating the expected revenue and margins.

    • Hotel Violino d'Oro&Anastasia

      Jan 2006 - Dec 2006
      Managing Director with HR responsibility

      1year assignment to reorganize and improve the results of all departments.Supervising Hotel's daily operations, staff and customer esperience, budgeting and forecasting, revenue, sales & marketing activities.

    • Hotel Ambassador Tre Rose - San Marco Hotels Group

      Jan 2007 - May 2021
      General Manager with HR responsibility

      3 stars HotelAfter few years in other positions, it's since the 2007 that I cooperate again with the same company for which I had worked from 1998 to 2002; I was appointed GM of the Ambassador with the task of improving the standard and operating results.New staff to training, refurbishment of the structure and new commercial contracts to be concluded.The first year ended with an increase of the turnover equal to 14%, with increases in subsequent years always positive.Main tasking:* day-to-day operations* implementation of Sales & Marketing* E-Marketing* Revenue Management* monitoring the sactisfation of the guests* Coaching and Counseling the employees Show less

    • Albergo San Marco - San Marco Hotels Group

      Apr 2010 - May 2021
      General Manager with HR responsibility

      After the retirement of the previous Resident Manager I was appointed as Area Manager, becoming responsible for both 3 star hotels of the Group.Involved in the entire day-to-day hotel operations of the hotel overseeing all departments including financial results, the adherence either to Best Western and San Marco Hotels Group standards of products and services, human resources management and Sales & Marketing strategy. Daily Revenue Management operations have been my mainly task obtaining in 2011 an increase of 25% of revenue from the BW brand, in addition to the entire Employees Journey. Show less

    • San marco hotels group

      Apr 2010 - Jul 2024

      New assignment in addition to the previous one: San Marco Hotels Luxury PropertiesCanaletto Luxury SuitesBellevue Luxury RoomsDirect responsibility for the hotel activities and positioning, as well as training and Human Resources management, of those charming properties, overlooking St.Mark's Square, among the most enchanting places to stay in Venice.Demonstrable results of my commitment are:- Gross operating margin achieved and growing year on year- Minimum staff turnover- House maintenance conditions- Top web reputation rating, such as:Canaletto Luxury Suites:- 9.3/10 Booking.com - 9.8/10 Hotel.com/Expedia - 4.6/5 Google - 9.7/10 Trivago - 4/5 TripadvisorBellevue Luxury Rooms:- 9.1/10 Booking.com - 9.2/10 Hotel.com/Expedia - 4.3/5 Google - 9.2/10 Trivago - 4.5/5 Tripadvisor Show less

      • Cluster General Manager with HR responsibility

        Jan 2022 - Jul 2024

      • Cluster General Manager with HR responsibility

        Jun 2021 - Jul 2024

      • Area Manager 3 star Hotels with HR responsibility

        Apr 2010 - May 2021

    • Me stesso - myself

      Mar 2013 - Jan 2024

      Giardiniere di Talenti prestato al mondo del Turismo. Mi occupo da diversi anni di costruire Reti Commerciali in Italia e nel mondo e far sbocciare sogni.

      • Consulente aziendale

        Jan 2013 - Jan 2024

      • Imprenditore Digital Marketing

        Mar 2013 - Feb 2023

  • Licenses & Certifications

    • Attestato di Idoneità tecnica : addetto antincendio L3 (ex alto rischio)

      Ministero dell'Interno - Dipartimento dei Vigili del Fuoco
      Jun 2023

    • HACCP - Formazione per Alimentaristi

      A.N.C.O.R.S.
      Apr 2023

    • Master in Coaching

      YWC Academy

    • CORSO "PREPOSTI SICUREZZA - AGGIORNATO LEGGE 215/2021"

      Vega Formazione
      May 2024