Amanda Seibert (Balzer), PMP®

Experience

• 

  Gymboree

  Apr 2011 - Aug 2014

  Sales Associate

  Greeted customers and assisted them in finding gifts or matching outfits for their children.Operated the cash register, assisted with floor sets and making outfits for the face-outs.Restocked product, cleaned store and helped with closing responsibilities.

• 

  Coach

  Nov 2012 - Jan 2013

  Sales Associate

  Worked as holiday help, assisted customers in finding the right product, found the discounted price for customers and restocked the product.

• 

  Sun Chevrolet

  May 2013 - Aug 2015

  Sales Assistant/Receptionist

  Obtained Vehicle Salesperson license and assisted salesmen when there is overflow of customers in showroom. Possessed up-to-date product knowledge ofChevrolet vehicles.Lead customers out on test-drives. Closed work orders and parts orders, answered the phone and directed customers to the correct extension. Assisted in the training of new sales assistants and conducted dealer trades.

• 

  Allegheny College

  Oct 2013 - May 2016

  Office Assistant

  Assisted coaches with researching schools to recruit potential talent from. Contacted potential recruits by mail or over the phone and hosted potential recruits during overnight visits. Completed other errands as needed, which included selecting produce for the team for meet days. Helped recruit enough talent to lead the team to NCAC runner-ups during the indoor season for two years in a row.

• 

  Janie and Jack

  Jun 2014 - Jan 2015

  Sales Associate

  Greeted customers with the store promotions and assisted them with finding outfits for their children or as gifts.Operated the cash register for sales and returns. Assisted with line sets, replenishing merchandise, markdowns and closing duties.

• 

  Up 'til Dawn

  May 2015 - Apr 2016

  Public Relations Director

  Supervised the Social Media Chair and Public Relations Committee. Ran the group’s social media pages and supplied information to the entire school through these media platforms.Advertised the event around campus and encouraged students to sign up to participate in the overnight event. Helped raise over $15,000 for the children of St. Jude's research hospital.

• 

  Polo Ralph Lauren Factory Store

  May 2015 - Jan 2016

  Sales Associate

  Provided hospitality to customers, created connections with them and suggested recommendations to those who needed help finding outfits or specific articles of clothing.Assisted with the training of new cashiers and helped with closing duties.

• 

  PNC

  Jun 2016 - Oct 2023

  Served as project administrator on the Customer Care Center integration team for the BBVA acquisition.Created templates for the project plan, meeting agendas and meeting notes. Facilitated plan leader meetings and strategy and performance manager meetings to gather information from business partners Assisted in the creation and implementation of the employee readiness plan for permanent and temporary staff supporting the Care Center during integration.Lead the project work to implement Verint – Automated Quality Management in the Customer Care Center, which allows for 100% of specific call categories to be scored automatically and reduces the amount of man hours required to score calls. - Project was completed on time with minimal issues that needed resolved Show less Responsible for building and maintaining relationships with target schools, candidates and the Retail Line of Business.Sourced and screened candidates for PNC internships and full-time development programs. Acted as a career advisor for students who were unsure about what path to pursue at PNC. Planned and hosted Super Days for final round interviews for candidates. Planned and hosted on-campus events for spring/fall recruiting and on-campus interviews. Maintained relationships with target schools to continue building a pipeline for strong campus talent. Show less Managed a team of 13 full-time and part-time customer service representatives.Drove to meet KPIs and team goals. Assisted in the growth and development of my consultants and saw 4 individuals to promoted roles within the company. Facilitated continuous improvement sessions and led daily quick start meetings and monthly team meetings to ensure team members were working towards the same goals. Accomplishments:Was awarded the 2018 2nd Quarter iLead award for "Lives the Values."Served as a peer mentor for the A22 & 23 ACCEL Development Program Analysts Show less Completed a year-long management training program, rotating through Compliance, Workforce Management and the Service Effectiveness teams. Completed individual and group projects that enhanced processes for each line of business. Assisted in the management of an Expander team and Retail Escalations Team. Provided coachings, led team meetings and responded to escalations. Conducted behavioral interviews for Core Service teams and took part in the selection process for new hires. Accomplishments:Served as Interim Lead from April – JulyWas a part of the winning Capstone team for A21Assisted in successfully planning and implementing the Summer 2018 Intern Experience Show less Added value by working with project managers and business analysts with projects in the Digital, Speech Analytics and Finance spaces by leading focus groups, analyzing calls and formatting presentations. Assisted supervisor in daily activities and gained as much exposure to the company as possible to learn more about the banking industry. Assisted with the on-boarding process for the Summer 2017 intern class at the Customer Care Center. Scheduled meetings with Team Leads and Senior Leadership and served as day-to-day peer mentor for the Summer Intern class. Show less

  • Project Manager II | AVP

    Aug 2021 - Oct 2023

  • Project Manager I

    Mar 2020 - Aug 2021

  • Campus Recruiter

    Oct 2018 - Mar 2020

  • Customer Service & Support Supervisor

    Apr 2018 - Oct 2018

  • ACCEL Retail Development Program Associate

    Jun 2017 - Jul 2018

  • Retail Intern

    Jun 2016 - Jun 2017
• 

  Spencer Family YMCA

  May 2019 - Jul 2020

  Group Fitness Instructor

  Served as a substitute Spin class instructor for the Les Mills SPRINT classes along with other Spin classes that need shift coverage. Obtained Les Mills instructor certification. Ensured riders properly set up their bikes and encouraged maximum effort and performance during class.

• 

  Sheetz

  Oct 2023 - now

  Internal Communications & Production Project Manager