Alex Levchenko

Experience

• 

  Portmone.com

  Dec 2016 - Jul 2018

  Responsibilities:- training and supervision work crews (product of the company, specifics of oral and written communication with customers);- compilation of a quality checklist for each operator (included in KPI);- quality checklist analysis;- oversight of all aspects of staff performance;- development of attestations (included in KPI). Responsibilities:- consultative support of clients by various channels of communication;- work with customer complaints and wishes; - search and offer of optimal solutions for the client in connection with the problems encountered;- saving information obtained in the database and its processing.

  • Training Specialist in Customer Support

    Feb 2018 - Jul 2018

  • Customer Support Manager

    Dec 2016 - Jan 2018
• 

  Drop1.top

  Oct 2018 - May 2019

  HR Manager

  Responsibilities:- reviewed resumes and applications for pre-screening and identified candidates for interviewing;- exhibits a positive image of the company’s brand and values to potential new hires;- creating weekly reports;- supporting trainee through all stages of the internship process;- compilation comprehensive progress reports of ongoing recruitment campaigns.

• 

  Binotel LLC.

  Feb 2020 - Oct 2021

  Responsibilities:- supervise and training staff;- coordinate employee efforts in different processes;- work with VIP clients (investigate customer complaints regarding quality issues and develop a solution);- conducting service investigations. Responsibilities:- assessment of the quality of customer service;- resolves conflict situations and customer complaints;- identification and analysis of problems in the implementation of service standards, search for ways to solve them;- customer retention;- daily reporting on the work done.

  • Quality Control Department Tutor

    May 2021 - Oct 2021

  • Quality Control Department Manager

    Feb 2020 - Apr 2021