Tom Hann

Experience

• 

  IBM

  Jun 2009 - Sept 2010

  UK Recruitment Coordinator (Students & Graduates)

  Arranged and ran assessment centres for students, graduates and experienced hires. Managed the recruitment of students for IBM's 2010 Industrial Placement intake.

• 

  IBM

  Jun 2011 - Sept 2021

  Responsible for developing relationships with customers to drive growth in support of their business. Key duties included: - Working with customers to understand their business needs and objectives. - Leading a team to craft solutions that met these needs or provided competitive advantage. - Creation of business cases to illustrate return on investment. - Taking innovation to customers and ‘unlocking’ the wider IBM.Key achievements during this period include: - Consistent overachievement versus signings target. - 115% vs 2H 2013 - 134% vs 1H 2014 - 154% vs 2H 2014 - Recipient of IBM’s Sales Eminence Award - 100% Club Member Show less Started IBM's Strategic Outsourcing graduate scheme in June 2011, undertaking a number of roles as part of a two-year rotational programme.PE Rotation: July '11 - Jan '12Worked alongside an experienced PE for an existing SO account, assisting with its day-to-day running from a commercial perspective.Achievements/responsibilities included:- Developing and implementing processes to ensure successful capture of all future RFS related revenue, in addition to identifying previously un-invoiced work.- Redeveloping the controls posture for the account to ensure future internal compliance.Client Service Leader: Jan '12 - August '12Assumed full PE responsibilities for 5 SO accounts including revenue, profit customer sat and P&L ownership.Achievements/responsibilities included:- Successfully negotiating contract extensions for 4 of 5 accounts - Signing a multi million dollar deal to migrate a client to one of IBM’s new cloud like offerings – a UKI first for SO.SO Offerings Team: August '12 - December'12Worked within a GTS team responsible for developing, enhancing and managing new or existing offerings within the IT services space.Achievements/responsibilities included:- Providing education and training for SO sellers in IBM's IaaS offerings.- Identifying potential improvements/increased functionality for IBM UKI's cloud like offering.SO Delivery: January '13 - August '13Worked within SO’s Delivery organisation on a large SO account.Achievements/responsibilities included:- Travelling to Chennai to implement a Command Centre approach to delivering services.- Driving significant improvements in both Service Quality and Service Management processes and functions. Show less

  • Project Executive

    Jan 2016 - Sept 2021

  • Project Executive - Financial Markets

    Apr 2015 - Jan 2016

  • Services Solution Executive

    Sept 2013 - Mar 2015

  • Strategic Outsourcing Graduate

    Jun 2011 - Aug 2013
• 

  Kyndryl

  Sept 2021 - now

  Working as the Kyndryl Customer Partner supporting a retail and commercial bank. Duties include:- Accountability for Kyndryl’s contractual performance with the customer and Kyndryl.- P&L Ownership.- Implementation of management and governance systems to improve customer interlock.- Ownership of the accounts compliance and audit posture Working as the Kyndryl Senior Partner supporting a retail and commercial bank. Duties include:- Accountability for Kyndryl’s contractual performance with the customer and Kyndryl.- P&L Ownership.- Implementation of management and governance systems to improve customer interlock.- Ownership of the accounts compliance and audit posture Working as the Global Client Partner Executive for the Cirrus Joint Venture between Vodafone and Kyndryl. Duties include:- Accountability for Kyndryl’s contractual performance with Vodafone and Kyndryl.- P&L Ownership.- Implementation of management and governance systems to improve customer interlock.- Ownership of the accounts compliance and audit posture

  • Vice President, Customer Partner

    Nov 2024 - now

  • Director, Account Management Partner

    Jan 2022 - Nov 2024

  • Global Client Partner Executive

    Sept 2021 - Jan 2022