Ignacio Garcia Gil

Ignacio Garcia Gil

Technical Manager

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location of Ignacio Garcia GilGreater Madrid Metropolitan Area

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  • Timeline

  • About me

    Worldwide Helpdesk department manager for Corporate and Proyects IT

  • Education

    • Universidad Southern Mississippi University Institution Of Spain

      1995 - 2000
      Computer Science and Communications Engineering
    • Alcalá de Henares University

      1997 - 2000
      Business Management Information Systems
    • Alcalá de Henares University

      1995 - 1997
      Analysis and Programming Technician for Medium and Micros Computers
  • Experience

    • Embajada de Nigeria en España

      Jan 1996 - Jan 1998
      Technical Manager

      • In charge of acquire, install and maintain computer equipment

    • TECNOBIT

      Jan 1998 - Jan 1998
      Programmer

      • Maintenance of the STOCMAN Application for stock management for Tetrapak. Application dedicated to the management of the storehouses and its resources.. -Tools: VisualBasic 5, ORACLE PL/SQL.. -Environment: Win NT. • Development on the client and server sides of the S.S.I. (Incidences Monitoring System) for Caja Madrid.. -Tools: SQL Windows, ORACLE PL/SQL. -Environment: Win NT.

    • TECNOBIT

      Jan 1999 - Jan 2003
      Analyst Programmer

      • Production, tests and integration of the software modules for the CESIFAMET project of the Chinook and Cougar helicopters simulators of the Spanish FAMET (Airmobile forces of the Army).. -Tools: C++, Tornado, Visual Studio 6.. -Environment: UNIX, Win 2000.• Development the onboard computer software for the TPAC (Tactical Pilots Awareness Computer) and MUFC (Multi-Function Up Front Control) for the EF-18 A/B of the Spanish Air Forces, in a “Critical Software System” environment.. -Tools: C, Tornado, Cygwin.. -Environment: UNIX, Win NT, VX WORKS. • Development on the client’s side of the C3IF (Command and Control Sys-tem) for the Peru Army. Application dedicated to the coordination and op-timisation of the army resources. -Tools: VisualBasic 6, ORACLE PL/SQL, ESRI (MapObjects). -Environment: Win NT Show less

    • NostrusDomus

      Jan 2003 - Jan 2004
      Analyst Programmer

      • Responsible for the design and development of the GPS localization system for fleet management and transport optimization.• Design and programming of the digital surveillance video system through web access.. -Tools: PHP, JavaScript, MySql. -Environment: Win 2000, LINUX.

    • Silver Software - (United Kingdom)

      Jan 2004 - Jan 2004
      Analyst Programmer

      • Development of the interface Driver / Dll between software modules of the Westinghouse Rail Systems WESTLOCK Interlocking Software, in a “Critical Software System” environment. -Tools: Visual C++, Qt, Visual Studio 6, UML.. -Environment: Win 2000

    • Alba Technologies

      Jan 2005 - Jan 2005
      Analyst Programmer

      • JAVA consultant for incidents resolution in the computing department of the Spanish tributary agency through IBM. -Tools: Java J2EE 1.3, ORACLE.. -Environment: Win 98, ME, NT, 2000, XP• Maintenance of a web application for time management and mail delivery for MOLYPHARMA (nuclear medicine and radiate pharmacy company). The application is connected to ORACLE through JDBC to register users access. The mail module uses JavaMail. -Tools: Java Jsdk 2, Jdk 1.3, Jsp, ORACLE, JDBC. -Environment: Win2000 y Tomca• Development of a process for comparing ground network elements of Vo-dafone’s cell phone systems in the DREAM-RIR project of VODAFONE’s Systems and Technology Department. -Tools: C/C++, CVS, SYBASE. -Environment: UNIX, Windows 2000 Show less

    • GMV

      Jan 2005 - Jan 2008
      Project engineer

      • Design, development, tests and integration of the Tele-command generator module software (TCGenerator) of the satellite Control Mission Centre of the COROT mission in association with ESA (European Space Agency). - Tools: C++, Qt, Cvs, ORACLE, UML.. - Environment: UNIX, WinXP.

    • GMV

      Feb 2008 - now

      Helpdesk department manager at Worldwide level- Reporting directly to the DSB (Digital Strategy for Business) Director.- Involve into the DSB design and deployment of worldwide strategy plans.- Manage and supervise a multidisciplinary team of 18 people, and growing, around the glove.- Deployment planning.- Design and implementation of procedures and policies for incident management.- Design and implementation of tools for team management.- Liaison between our department and other division / unit heads regarding complaints and suggestions.- Manages performance and development of team members, including policy administration, compliance, coaching, disciplinary action and recognition. Show less Helpdesk department manager- Reporting directly to the SPASS Section Director.- Manage and supervise a team of 25 people.- Deployment planning.- Design and implementation of procedures and policies for incident management.- Design and implementation of tools for team management.- Liaison between our department and other division / unit heads regarding complaints and suggestions.- Manages performance and development of team members, including policy administration, compliance, coaching, disciplinary action and recognition.Data centers and infrastructures manager- Reporting directly to the SPASS Section Director.- Manage and supervise a team of 3 people.- Manage new infrastructures deployment and maintenance of existing ones.- Design and monitoring the expansion and creation of data centers.- Design and implementation of tools and procedures for the monitoring and management of infrastructures. Show less • FIRE_CCI: Study, design and implementation of infrastructure and policies for ESA (European Space Agency). Parallel and virtualized processing of satellite onboard instrument products . - Tools: Citrix XenServer, XenCenter, MaprR(Hadoop), OpenStack, DCache, Tivoly. . - Environment: UNIX, WinXP• LTDP Leading a 3 people team responsible of the study, trade-off and design of infrastructure and policies for Long Term Data Preservation and Distributed data massive storage using Citrix XenServer, MaprR(Hadoop), OpenStack, DCache for ESA• SSA: High level design collaborations for ESA (European Space Agency) in the SSA (Space Situational Awareness) program, in charge of catalog and warn of space objects, human or natural (“space rubbish”, asteroids…) with collisions course• LiSA: Corot space satellite warning supervision tool in association with ESA (European Space Agency). - Tools: C++, Qt, Cvs, ORACLE, UML., MS Proyect. - Environment: UNIX, WinXP• COROT: Responsible of maintenance of the Control Mission Centre (CMC) of the COROT mission in association with ESA (European Space Agency).. - Tools: C++, Qt, Cvs, ORACLE, UML., MS Proyect. - Environment: UNIX, WinXP Show less

      • Worldwide Helpdesk department manager for Corporate and Proyects IT

        Sept 2021 - now
      • Helpdesk department manager and data centers / infrastructures manager

        Sept 2018 - Jan 2022
      • Technical Manager

        Feb 2017 - Sept 2018
      • Technical Manager

        Feb 2008 - Jan 2017
  • Licenses & Certifications

    • ITIL® v4 Foundation

      PeopleCert
      Dec 2023
  • Volunteer Experience

    • Management board and co-founder

      Issued by AUVE (Electric Vehicle User Association) on Feb 2015
      AUVE (Electric Vehicle User Association)Associated with Ignacio Garcia Gil