Daniel S.

Experience

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  Hot Topic

  Jul 2015 - Oct 2018

  Part-Time Assistant Store Manager

  Greeted customers professionally upon entering the store, enhancing the customer shopping experience and fostering satisfaction and loyaltyAssisted customers by identifying their needs and directing them to the appropriate section of the store or facilitating online purchases for unavailable itemsPromoted sales items effectively to make space for new inventory and strategically marketed products with visually appealing displaysDemonstrated exceptional multitasking abilities by efficiently processing various customer transactions in a timely and accurate manner Show less

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  Perspecta

  Oct 2018 - Aug 2021

  Tier 2 Desktop Support Technician

  Spearheaded In-Place Upgrade project as Lead TechnicianOversaw Refresh Project as Lead TechnicianProvided Remote/In-Person Tier 2 Help Desk Support for customers in office/over the phone, handling scheduled, recurring, and emergency support requests during business hours and overtimeConducted troubleshooting, diagnosis, documentation, and resolution of technical issues related to Windows 7/8.1/10, MS Office, Email, Internet connections, and hardware/peripheral equipmentUtilized ticketing system (ServiceNow) to document, track, and update customer on device status, ensuring timely resolution with documented status, communications, and resultsInstalled hardware and software, promptly resolving inquiries and problems related to computers, peripherals, and servicesManaged Deployment/Upgrade of computers in a corporate environment Show less

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  General Atomics Aeronautical Systems

  Aug 2021 - now

  Administered and maintained core systems such as ERP, MES, and PLM to ensure system uptime, reliability, and optimal performancePlanned, tested, and executed system updates, patches, and upgrades to minimize disruption and ensure successful implementationProvided technical support for system-related issues, diagnosed and resolved functionality and performance problems efficientlyTrained employees on system usage, functionality, and best practices, created and maintained system documentation, including user guidesImplemented data security protocols to protect sensitive information, ensured compliance with industry standards and internal policiesCustomized systems to align with manufacturing workflows and unique needs, identified and implemented process improvements for optimal performanceCollaborated with vendors to resolve issues and implement solutions, generated reports on system usage, production efficiency, and performanceLed or contributed to system implementation and improvement projects, collaborated with cross-functional teams to align systems with business goalsContinuously monitored system health and addressed potential issues proactively, scheduled and performed regular maintenance to prevent downtimePartnered with production and engineering teams to ensure systems meet operational goals, provided input and insights to enhance system functionality based on production needs. Show less Served as the initial point of contact for desktop, laptop, server, and peripheral issuesDiagnosed and resolved hardware, software, and network connectivity problems efficientlyInstalled, configured, and maintained operating systems and software applicationsSet up and deployed new IT equipment, including computers and peripheralsTroubleshot and resolved network issuesProvided guidance to users on effective use of IT systems and toolsAssisted in training employees on basic IT tasks and troubleshooting techniquesDiagnosed, repaired, and upgraded hardware components to maintain functionalityMaintained detailed records of support requests, issue resolutions, and technical processesDeveloped and updated user manuals and IT documentationDelivered professional and timely IT support with a focus on user satisfactionManaged service tickets and ensured prompt resolution of technical issuesWorked with team members to escalate and resolve complex technical problemsParticipated in IT projects and contributed to process and system improvementsInstalled, configured, and troubleshooted peripheral devices like printers and scannersProvided immediate support during system outages or critical technical failuresAssisted in disaster recovery and data restoration to minimize downtimeEnforced IT policies, including password protocols and secure practicesProvided technical assistance to remote users via phone, email, or remote desktop toolsEnsured remote systems operated securely and efficiently. Show less

  • Manufacturing Systems Administrator

    Dec 2022 - now

  • PC Support Technician

    Aug 2021 - Dec 2022