Nan Wang

Experience

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  Beijing CAS International Travel Agency (South Asian holidays)

  Jun 2007 - May 2009

  Outbound Operator

  · Itinerary Management: Draw up the travel routing; Coordinate among hotels, restaurants, shuttle buses ,and other related parties· Cost Control: Responsible for cost estimate: Handle other needed things· Maintenance of Customer Relationship: Follow-up invoicing from suppliers and liaise with accounting department; Maintain data in software

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  KUONI TRAVEL (CHINA) LTD- Beijing Reprehensive Office

  Jun 2009 - Aug 2011

  Inbound Operator

  · Order Processing：Reservations of hotel rooms, prepare rooming lists, follow-up; Prepare service orders of suppliers (land services, restaurants, transportation etc.)· MICE：Work closely with colleagues from other departments and offices; Work closely with colleagues from other departments and offices· Maintenance of Customer Relationship: Follow-up invoicing from suppliers and liaise with accounting department; Maintain data in software

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  Club Med

  Aug 2011 - Aug 2015

  · Main Task：Daily operation systems working, make manual discount when necessary. Doing FOC bookings from all channels (mission, holiday, marketing, TA site inspection, owner and CDV). Doing free upgrade booking, request by RM/ VIP immediately· Business Development：Familiar with each promotion/ sales policy, pass the correct information/ sales policy to all channels (TA/ SIS/ OP) of Beijing; Achieve annual / seasonal business target in volume and value that given by business Development manager. Fully support sales· Team Management：Balance the workload of each team members. Solve kinds of emergency issue, like flight delay, last minutes changed, last minutes confirmed /cancelled, GM complained and system issue at first time, Help colleagues on basic operation system training· Coordination：Provide useful data or report to sales / finance team Show less · Main Task: Mater and operate necessary operation systems including N.A system, focus on FIT business. Responsible to appointed TAs, handle and accomplish bookings: answering calls, inform and clarify product information and booking policies, make reservation in NA and issue vouchers, keep track on files and respect deadlines, ensure deposit and balance payment on due time, confirm files on NA with confirmation from financial department. Filling documents· Sales：Respect Club Med China promotion policies. Operate correctly discounted files / package in NA system; Achieve annual seasonal business target in volume and value that given by business Development manager. Successfully help the biggest travel agency:CTS in North China to reach their target for three years in a row .· Coordination: Check and record whether the TA has finished the allotment target in time. Solving the problem or emergency issue at first time. Keep good relationship with TA and holiday consultant in Shop-in-Shop Show less

  • Contact Center Team Leader of Beijing

    Jan 2014 - Aug 2015

  • Agent Support Officer

    Aug 2011 - Dec 2013
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  HRS Group

  Jan 2016 - Apr 2020

  Account Support Manager

  Work Duties： · Business Development: Coordinate with travel manager/xAM to push the project launched smoothly. Support account in general questions,i.e.booking portal training (on-site & telephone) or related booking/rates issues; Support global colleague to develop the business and roll out customers of Great China; With account manager to achieve annual business target, support customer’s travel processes and increase share of wallet. Supporting on good project such as payment, souring or MICE solutions· System Maintain: Responsible for all support activates, e.g.: Link creation and management, rate loading, rate audit; Control all important data and project status· Reporting Responsibility: Daily/weekly/Monthly/Yearly to internal and external with detailed analysis. Offer a proposal with account manager to improve user satisfaction & improve booking online ratio· Relationship Maintain: Maintain and develop positive business relationships with key person involved in ; regular business review, Solved complaints.Project Experience ：· 2017-2019 China Mobile Business Travel Integration: Responsible for the project implementation. Collection and analysis of booking/hotel data from all branch offices; hotel mapping ;Negotiation hotel rate loading and rate accuracy tracing; Direct Communication with Luoyang call center and follow up the whole process, Maintain system· AIIB implementation: Collection and Analysis of booking/hotel data of their preferred domestic and overseas hotels/POI; Support on souring program and Long stay program; Coordinate with TMC to improve service level and increase KPI Show less

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  HRS (Hospitality & Retail Systems)

  Sept 2020 - now

  Sales corridor